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Valutata 4 stelle su 5

Good communication by sales rep leading up to the installation and good advice given. Blinds turned out better than we expected, we are really happy with them. They look great and operate smoothly... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had Modern come out to provide a quote, and we were very happy with the price, so we went ahead with the installation. The installation was completed efficiently, with no mess left behind, and c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The whole process in purchasing new outdoor blinds was very efficient from getting the quotation to the final installation. The products are very good quality and provide the protection we were seekin... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Very happy with product and installation service. From ordering to installation time line was very quick and as promised. Only issue was we were advised to move an outdoor light for the box to fit, wh... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per il rinnovamento della casa
  2. Negozio di articoli per finestre
  3. Negozio di tende avvolgibili

Scritti dall'azienda

Modern Group is proud to be one of Australia’s largest family-owned home improvement companies. We deliver stylish and affordable solutions to Australian homes. We are industry leaders in roller shutters, plantation shutters, outdoor blinds, louvre shutters, and roof restoration, including roof repairs and roof leaks. We are dedicated to exceptional craftsmanship and customer satisfaction. When you choose Modern, you benefit from: Unmatched professional service before and after sales, upholding the highest integrity to ensure public trust. A commitment to honouring our guarantees, both in word and spirit. Discover our extensive range of window shutters and home improvement solutions tailored to suit your style and needs. Experience the Modern difference today - call us on 13 11 78! Transform your home with Modern Group’s innovative and reliable products.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

222 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(222)

163 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Quality customer service

Quality customer service
Very helpful
The person I spoke was fantastic,couldn't have asked for better service.

9 giugno 2026
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Risposta di Modern Group

Thanks so much! Really glad the experience hit the mark, we'll pass this on to the team. Appreciate you taking the time! 😊
Regards,
Cas

Valutata 5 stelle su 5

Fantastic outdoor shutters & regular follow up

Really happy with our outdoor roller shutters. The whole process was smooth, and great customer service from the Modern team from start to finish. We were very happy with the result, so had them put on all 4 bedroom windows. Great at night as blacks out bedrooms for sleep and reduces road noise. Fantastic in summer to keep our house cool. They provide follow up and servicing too. Highly recommend!

1 luglio 2025
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Risposta di Modern Group

Thanks for the great feedback! Blackout, noise reduction and keeping cool in summer sound like they're doing exactly what they should. Really glad you went ahead with all four bedrooms, too.
Regards,
Cas

Valutata 5 stelle su 5

Highly recommend

It was smooth dealing with Modern Group, from customer service to their installation service. We had our front window done first we loved them, it kept us warm in winter and block sun in summer. And last month they installed the window facing the backyard, we couldn’t be happier about them. Highly recommend

8 giugno 2026
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Risposta di Modern Group

Thanks so much! Love hearing that the first set won you over enough to come back for more, that's the best kind of recommendation. Really glad they're keeping you comfortable year-round. We appreciate it! 😊
Regards,
Cas

Valutata 5 stelle su 5

Making a decission to install window…

Making a decission to install window shutters on the house was made easy by the professional and friendly staff at Modern. The fitting and the product are of a high quality and we are very satisfied with the finish.
Modern made the whole process a pleasure to deal with and would not hesitate to recommend their products and services.

4 giugno 2026
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Risposta di Modern Group

Thank you! Really glad the team made the decision easy and that you're happy with how everything turned out. We'll pass this on and appreciate the kind words and the recommendation! 😊
Regards,
Cas

Valutata 5 stelle su 5

We had a great experience with Modern…

We had an excellent experience with Modern Group for our shutter installation. From the beginning, their communication was clear and transparent, making the entire process easy to understand. The team took precise measurements and provided expert advice tailored to our home, ensuring the right product selection.
The delivery and installation were completed on time, exactly as promised. The workmanship was professional, with great attention to detail, and the installers maintained a clean and tidy work area throughout the job. The shutters themselves are of high quality, both in appearance and performance.
Overall, the team was friendly, approachable, and professional, and their after-sales support gives added confidence. We are very satisfied with the result and would highly recommend their products and service.

29 giugno 2026
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Risposta di Modern Group

Thank you for such a thorough review! Really glad everything from the initial advice right through to installation hit the mark. We'll make sure the team sees this.
Regards,
Cas

Valutata 5 stelle su 5

Amazing service from the start

Amazing service from the start, very professional and very happy with the quality of shutter and installers
thank you!

7 giugno 2026
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Risposta di Modern Group

Amazing service from the start, very professional and very happy with the quality of the shutter and installers
Thank you!
Regards,
Cas

Valutata 5 stelle su 5

Roller shutters

I've had the roller shutters installed for more than two years now and have had no problems. I'm impressed by the professionalism of the Modern Group.

26 giugno 2026
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Risposta di Modern Group

Two years and no issues, that's exactly what we aim for! Thanks for taking the time to share, really appreciate it. 😊
Regards,
Cas

Valutata 5 stelle su 5

Everything was fantastic

Everything was fantastic. From quote to finish , the process went very smoothly. Dealing with the staff over the phone, the consultant visiting, measurements were taken a few times for accuracy to the installation. Will be contacting Modern in the future for more installations. Thanks to everyone.

2 giugno 2026
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Risposta di Modern Group

Thank you! Really glad every step of the process felt seamless and great to hear you'll be back for more. We'll look forward to it!
Regards,
Cas

Valutata 5 stelle su 5

We ordered two large custom made…

We ordered two large custom made outdoor motorised blinds from Modern Group . Modern were excellent to deal with, very professional, from sales through to procurement they kept us up to date with our order and the installation date. Our installation was challenging but their installer did a great job of completing it. The quality of the blinds is great. We have had external blinds installed in two other properties and Modern were much easier to deal with. We would have no hesitation in recommending them.

30 gennaio 2026
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Risposta di Modern Group

Thank you! Glad the team kept you in the loop throughout and that the installer rose to the challenge. Really appreciated you comparing us to your previous experiences, that means a lot. We'll look forward to helping with future properties! 😊
Regards,
Cas

Valutata 5 stelle su 5

Modern group is amazing Chris the sales…

Modern group is amazing Chris the sales consultant was very polite very informative great work with a good sense of humour . Michael ping the who fit all the rollers shutters was sensational you can see he loves his job he solves if Anthing arises straight away gives you the best honest advise. Very happy smiles sensational sense of humour. Sensational roller blinds very high quality. They come some time in June

24 giugno 2026
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Risposta di Modern Group

Hi Robert,
This made us smile. What a ripper review, thank you!
We'll let them both know. Cheers.
Regards,
Cas

Valutata 5 stelle su 5

Outdoor Blinds

I installed outside electric blinds. They have been a fabulous addition to my home, providing more comfortable and safe living conditions. In summer they help keep my house cooler and in Winter they keep it warmer.
Staff are professional and knowledgeable. Highly recommend the blinds.

22 giugno 2025
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Risposta di Modern Group

Hi Robyn,

Thanks so much! It's great to hear the blinds are doing their job year-round, that's exactly what they're designed for. Really appreciate the recommendation!
Regards,
Cas

Valutata 5 stelle su 5

We are extremely happy with the service…

We are extremely happy with the service and product we received from Modern. The whole process from start to finish was easy, hassle-free and professional, and the end result was exactly what we wanted. The pricing was competitive - we did shop around, the workmanship was excellent, and the installation was completed to a very high standard. It looks fantastic, adds another level of safety and security to our home, and does a great job of blocking out noise. It was also great dealing with a trusted Aussie company that made the entire experience straightforward and stress-free. Highly recommended.

19 giugno 2025
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Risposta di Modern Group

Brilliant, thank you, Paul! Thanks for choosing us that means a lot. Enjoy the extra peace, quiet and security, and don't hesitate to get in touch down the track!
Regards,
Cas

Valutata 5 stelle su 5

Modern was so easy to communicate with

Modern was so easy to communicate with. I am very happy I chose to use Modern for my shutters. I love them! This is a professional business who treat their customers with respect. Overall a very positive experience. I would definitely use Modern in the future.

18 aprile 2026
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Risposta di Modern Group

Hi Dana,
Ah, love hearing this, thank you! So glad the shutters hit the mark and that the whole experience felt easy from your end. We'll see you next time!
Regards,
Cas

Valutata 4 stelle su 5

We are very pleased with the blinds … but company policy!

We are very pleased with the blinds that Modern Group installed in our back garden pergola. The product quality is excellent, the blinds operate smoothly, and they have significantly improved the usability of our outdoor space.

A special mention goes to John, the installer, who was professional, friendly, and responsive. After we noticed a small leak following heavy rain, John returned within a week to investigate and rectify the issue, which we greatly appreciated.

The reason for our 4-star rating relates to the final stages of the project. We were contacted by the accounts department and asked to make the final payment before the electrical installation and final commissioning had been completed. We were advised this was company policy so that the installer could be paid that week. While we understood the explanation and did make the payment, we felt somewhat pressured to do so given that the project had not yet been fully completed.

Overall, we are very happy with the finished product and the service provided by John, and would recommend Modern Group to others considering outdoor blinds.

2 giugno 2026
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Risposta di Modern Group

Hi Peter,
Thanks so much for the detailed feedback, and we'll absolutely pass on the kind words to John. He'll be chuffed to hear it!

We also appreciate you flagging the issue that's genuinely useful for us to hear. Thanks again for sticking with us through it all!
Regards,
Cas

Valutata 5 stelle su 5

Great job and fast turnaround time for installation

The customer service and follow through from start to finish was great. The job was booked in and done quickly, within about 2 weeks from the first consultation.
And then the follow up to see if everything was alright after installation. The only minor concern I had was the clean up after installation could be more thorough.
Other than that a very smooth experience.

1 giugno 2026
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Risposta di Modern Group

Hi Tim,
Cheers for the honest feedback, really appreciate it! Stoked to hear the whole process came together quickly and that the follow-up landed well. Thanks again for choosing us!
Regards,
Cas

Valutata 5 stelle su 5

Had a great experience with Modern…

Had a great experience with Modern Group - the sales rep was easy to deal with, quick turnaround of blinds and straight forward install. Highly recommend if you are looking for blinds, extra points for being locally manufactured!

22 aprile 2026
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Risposta di Modern Group

Hi Elly,
Really glad the whole process felt easy from go to go, that's what we're here for. Thanks for the recommendation!
Regards,
Cas

Valutata 5 stelle su 5

Very reliable

Very reliable , fantastic service and great job

8 febbraio 2026
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Risposta di Modern Group

Hi Simin,
Cheers, Thanks for trusting Modern Group.
Regards,
Cas

Valutata 5 stelle su 5

The modern group highly recommended

The modern group, staff and installer were always very helpful courteous and was able to provide solutions to my concerns about my safety and energy bills. They provided the option of a battery operated window controller (instead of wiring in)which could be recharged and thicker insulation to help lower my energy bills and stronger roller blinds for my saftey

19 maggio 2026
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Risposta di Modern Group

Hi Debbie,
Thank you for sharing this! It's great to know the team took the time to really listen and work through your specific concerns rather than just offering a one-size-fits-all solution. Enjoy the peace of mind and the savings on those energy bills!
Regards,
Cas

Valutata 1 stelle su 5

Poor Quote Experience

Unless you want to make a decision straight up. Do not ask for a quote.
Worst experience ever. Quote took almost 2 hours and were given a crazy high 'retail' price which then dropped to a tonight only price and when we said no, we had received lower quotes, she got on the phone and dropped the price again. It was less than half the original figure but tonight only.
She would not take no for an answer.

Be warned.
I was told an hour for the appointment. I thought surely not, other companies have been half hour max. But no it was almost 2 hours before she would leave.
How about give people more time to think about the quote as well or at least warn in advance as I would've cancelled the appointment if I knew and it would've saved both our time.

11 giugno 2026
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Risposta di Modern Group

Hi Renee,
Sorry to hear about your experience. Could you please share your best contact number and postcode at customercare@modergroup.com.au so we can escalate this to our branch manager?

We look forward to hearing from you.
Regards,
Cas

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