The whole experience was excellent from initial ordering right through to delivery and product use. Ordering was straightforward. Delivery was prompt. Product is a well made and sturdy item and is... Leggi di più
L'azienda ha risposto
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It was so easy, from ordering in line to delivery ⭐️Very easy everything ran smoothly.. it arrived when it was supposed to was packed great. Great price, great communication. Great item. Well pleased... Leggi di più
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I've been a customer of mobility smart for many years, and i would never go anywhere else. The customer service is outstanding. They are always extremely helpful, and give you honest advice. As for th... Leggi di più
L'azienda ha risposto
Wanted a rear wheel for mobility scooter, anti tip. It came within 2 days, new wheel, nuts and bolts, brand new. Great aftercare, advised when item would arrive, experience and product was exactly w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- anche in
- Fornitore di attrezzature per disabili
- Negozio di sedie a rotelle
Scritti dall'azienda
Mobility Smart is a UK online retailer of mobility equipment and products for wellbeing, health and recovery. We also have a physical mobility store in Garstang, Lancashire. We are dedicated to supplying the best mobility care products at the lowest prices, coupled with highest quality customer aftercare.
Informazioni di contatto
Unit 12-13, Creamery Industrial Estate, PR3 1GD, Preston, Regno Unito
- 08005677222
- sales@mobilitysmart.co.uk
- mobilitysmart.co.uk
4,8
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 54% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Shower chair
The shower chair has not been used yet but it seems good. Delivery quick and good also
27 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that your shower chair arrived quickly and that you are pleased with the quality so far. We hope it makes things much easier and more comfortable when you come to use it. Thank you for choosing us!
Thanks From The Mobility Smart Team
Averagely comfortable
27 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you for sharing your honest review with us! We are glad the item is serving its purpose, though we always aim for maximum comfort. We really appreciate your feedback, as it helps us continuously evaluate and improve our product range. Thank you for choosing us!
Thanks From The Mobility Smart Team
Excellent product and service
Good quality step ladder for a reasonable price. Fast delivery and excellent communications.
Thank you - we will be back!
20 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that you are pleased with your step ladder, as well as our pricing, fast delivery, and communication. Knowing that you plan to shop with us again means the world to our team. Thank you for choosing us, and we look forward to welcoming you back!
Thanks From The Mobility Smart Team
Good price for a good item
Good price for a good item, delivered promptly.
17 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that you are happy with your purchase and that it arrived promptly. Providing great quality products at fair prices is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
Excellent service just what we needed…
Excellent service just what we needed thank you
21 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that you experienced excellent service and that your order was just what you needed. Getting the right products to our customers smoothly and quickly is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
Good service
22 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that you enjoyed your experience with us. Providing great service to our customers is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
Came on time and was a excellent product
26 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that your order arrived on time and that you are so happy with the product quality. Ensuring you get excellent items right when you need them is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
Great product and fast shipping
Great product and fast shipping, who could ask for more! Highly recommend.
15 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that you love your product and that it arrived so quickly. Your recommendation means the world to our team, and ensuring you get a great experience every time is what we aim for. Thank you for choosing us!
Thanks From The Mobility Smart Team
GREAT ITEM
GREAT ITEM, VERY MUCH NEEDED, ALLOWS ME TO DO JOBS I HAD TO STOP DOING.
24 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear how much of a difference your item has made and that it’s helping you get back to the tasks you enjoy. Helping our customers regain independence and make daily life easier means the world to our team. Thank you for choosing us!
Thanks From The Mobility Smart Team
Very good service
Very good service. Delivery was well before time.
Love the cushion, bought for my sore posterior after a stay in hospital.
16 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that your cushion arrived well ahead of schedule and, most importantly, that it is bringing you comfort after your time in hospital. Helping our customers find quick relief and support during recovery is what we aim for every time. Wishing you a smooth continued recovery, and thank you for choosing us!
Thanks From The Mobility Smart Team
AVOID AT ALL COSTS DISGUSTING COMPANY
Absolutely disgraceful company they charge £20 fir a return and can’t even be bothered tracking it , an external company answers their phone and you are told they can’t help you and to just keep on trying AVOID THESE PEOPLE BUY MOBILITY EQUIPMENT FROM A TRUSTWORTHY COMPANY of which these aren’t at all I’ll never buy nothing from these again so therefore I will have to do a chargeback if they have customers in the showroom online customer are ignored, Not great customer service once they have your money they’ve got you so BEWARE , the excuse today was my phone number is linked to 3 accounts which is why you ive been given incorrect updates what a pile of bull given to me don’t trust this company spend your money elsewhere with a reputable company
24 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you for taking the time to share your feedback. We are truly sorry to hear how frustrating this situation has been for you, but we would like to firmly and clearly address the points you have raised so there is full transparency regarding our processes.
£20 Return Charge & Tracking: The £20 fee is a direct flat rate charged by the courier for a booked home collection; we do not profit from this. To help our customers save money, we actively provide links to alternative couriers so you can choose a significantly cheaper return option. For all online orders, tracking information is generated and sent completely automatically using the contact details provided at checkout.
Phone Support & Answer Centre: We have a dedicated team—including two work-from-home staff members—who always prioritise answering incoming calls above all else. During peak times when all lines are busy, an external PA service answers to ensure you are not left on hold indefinitely. Their job is to take your name, number, and query so a staff member can call you back directly as soon as a line frees up.
Email & Response Times: Showroom customers are handled by in-store staff and do not impact our online support. Because our office is closed over the weekend, Mondays and Tuesdays are dedicated to clearing the weekend backlog. Emails are strictly processed in chronological order (oldest first) to remain fair to every customer.
Multiple Account Profiles & Tracking: Automated tracking updates are generated strictly from the specific order placed, using the details entered at checkout. However, when a single phone number or email is linked to multiple accounts in our system, it can occasionally cause tracking notifications to cross-reference or misroute to a secondary profile. Our team shared this as a technical explanation to clarify why you received mismatched updates, not as an excuse.
We take great pride in being a reputable, trustworthy business, and our team works hard to support every customer fairly. If you would like us to look into your return status directly, please get in touch with your order number so we can help resolve this for you.
Thanks From The Mobility Smart Team
Excellent product and super fast…
Excellent product and super fast delivery
24 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that you love your product and were impressed by the super fast delivery. Getting top-quality items to our customers without delay is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
A bed cradle blanket support
The bed cradle blanket support was very easy to order and was delivered quickly. Thank you.
17 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that ordering your bed cradle blanket support was so straightforward and that it arrived quickly. Making the buying process seamless and getting essential items delivered promptly is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that you consistently receive quick, efficient service from us. Delivering a smooth and dependable experience every single time is what we aim for. Thank you for choosing us!
Thanks From The Mobility Smart Team
Did what I needed it to do
It arrived quite quickly. I used it to open a medicine bottle that I couldn't previously open.
Using the the cap, I opened it with no problem. Very happy with the purchase.
24 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that your order arrived quickly and made opening your medicine bottle so easy. Helping our customers maintain independence with quick, practical daily solutions is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
you had what I wanted
you had what I wanted, it came as promised. All good
23 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that we had exactly what you were looking for and that it arrived right on time. Ensuring our stock is ready and delivering as promised is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
No complaints
Customer services answered query’s the next day with quick delivery
16 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that our customer service team got back to you promptly and that your order arrived so quickly. Providing helpful support and fast shipping is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
The item was well packaged
The item was well packaged, and arrived at the right time!
15 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that your order was well packaged and arrived right on schedule. Ensuring your items are securely protected and delivered on time is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
The product was delivered in good time
The product was delivered in good time. It does not entirely solve my problem but that is dependant on the user.
23 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for taking the time to leave us a review! We are delighted to hear that your order arrived in good time. We completely understand that mobility aids can work slightly differently for everyone, but we truly appreciate your honest feedback. If you ever need advice on alternative products that might better suit your needs, our team is always happy to help. Thank you for choosing us!
Thanks From The Mobility Smart Team
Fast despatch
20 luglio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are delighted to hear that you were pleased with our fast dispatch. Getting orders packed and sent out without delay is what we aim for every time. Thank you for choosing us!
Thanks From The Mobility Smart Team
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