The whole experience was excellent from initial ordering right through to delivery and product use. Ordering was straightforward. Delivery was prompt. Product is a well made and sturdy item and is... Leggi di più
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It was so easy, from ordering in line to delivery ⭐️Very easy everything ran smoothly.. it arrived when it was supposed to was packed great. Great price, great communication. Great item. Well pleased... Leggi di più
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I've been a customer of mobility smart for many years, and i would never go anywhere else. The customer service is outstanding. They are always extremely helpful, and give you honest advice. As for th... Leggi di più
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Wanted a rear wheel for mobility scooter, anti tip. It came within 2 days, new wheel, nuts and bolts, brand new. Great aftercare, advised when item would arrive, experience and product was exactly w... Leggi di più
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Dettagli dell'azienda
- Fornitore di ausili per la mobilità
- anche in
- Fornitore di attrezzature per disabili
- Negozio di sedie a rotelle
Scritti dall'azienda
Mobility Smart is a UK online retailer of mobility equipment and products for wellbeing, health and recovery. We also have a physical mobility store in Garstang, Lancashire. We are dedicated to supplying the best mobility care products at the lowest prices, coupled with highest quality customer aftercare.
Informazioni di contatto
Unit 12-13, Creamery Industrial Estate, PR3 1GD, Preston, Regno Unito
- 08005677222
- sales@mobilitysmart.co.uk
- mobilitysmart.co.uk
4,8
Eccellente
4K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 54% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
quick and efficient service
29 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you experienced a quick and efficient service with us. Our entire team works hard to get your essential orders processed and out the door without delay, so your kind words mean a lot. Thank you for choosing us!
Thanks From The Mobility Smart Team
A Truly Positive Experience
The company dealt with questions promptly and fully.
The Bellavita bath lift I bought is easy to use and provides a safe and effortless bathing experience.
The company notified me at every stage of the delivery process. The whole experience of dealing with this company was truly positive.
23 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for this beautiful and heartwarming review! We are absolutely thrilled to hear that your new Bellavita bath lift is providing you with such a safe, effortless, and enjoyable bathing experience. We know that choosing the right mobility equipment can raise questions, so our team always strives to be as thorough and supportive as possible. Knowing we kept you well-informed and made the whole process a truly positive experience means the world to us. Thank you for choosing us!
Thanks From The Mobility Smart Team
Great quality and fast service.
23 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with the great quality of your product and that you experienced such fast service. Our team works hard behind the scenes to get your essential items checked, packed, and out the door without delay, so your support means a lot. Thank you for choosing us!
Thanks From The Mobility Smart Team
Easy to find the correct product on the…
Easy to find the correct product on the site.
No fuss, delivery well packaged
22 giugno 2026
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Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you found it easy to navigate our website and locate the exact product you needed. We always aim to make the ordering process completely fuss-free, and our warehouse team takes great care in packing every order securely. Thank you so much for choosing us!
Thanks From The Mobility Smart Team
Ironing chair- perch
Ironing chair- perch
Arrived quickly and very well packed, with great communication from company on delivery times etc.
Approximately half the price of some other sites.
Adjustable and sturdy.
I’ve purchased the chair for ironing but I have the feeling it will be used for other tasks in the kitchen where I need to stand for a period of time.
16 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for this wonderful, detailed review! We are absolutely delighted to hear that you are pleased with your new perching chair and that it arrived quickly and safely. You hit the nail on the head—these adjustable, sturdy chairs are fantastic for taking the weight off your feet during ironing, but they truly become a lifesaver for prepping food or doing tasks at the kitchen counter. We are proud to keep our prices fair and affordable, so hearing we were half the price of other sites is fantastic. Enjoy your new chair!
Thanks From The Mobility Smart Team
Website is super easy to use and vat…
Website is super easy to use and vat exemption also near check out is a great feature. Package came very quickly and well packaged. It would be handy to have a youtube video on how to fit/use products, but they have thousands of lines so probably can’t do videos for everything. I did ring customer service as forgotten to order another item. whilst the man wasn’t rude, he wasn’t helpful either. So ended up not ordering additional item. But overall a positive experience.
18 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for taking the time to share such detailed and valuable feedback! We are absolutely delighted that you found our website easy to navigate, that the VAT exemption checkout feature worked smoothly, and that your order arrived quickly and securely. Your suggestion regarding YouTube videos for product assembly is excellent, and it's definitely something we want to expand on in the future!
However, we are truly sorry that your phone call to our customer care team wasn't as helpful as it should have been, and that you weren't able to add your additional item. We always aim for our team to go the extra mile, so we will certainly pass your comments along to help us improve our service. If you still need that extra item, please feel free to drop us an email or give us another ring—we would love the chance to make it up to you!
Thanks From The Mobility Smart Team
Great quality
Delivered quickly, very good quality. Good magnification and bright light
19 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that your new magnifier arrived quickly and that you are pleased with the quality. We know how much of a difference a clear lens and a bright light can make for reading and daily tasks, so it is fantastic to know this item is working out perfectly for you. Thank you for choosing us!
Thanks From The Mobility Smart Team
Risposta di Mobility Smart
Hello,
I am so incredibly sorry to hear that your parcel arrived damaged. Our warehouse team takes great care in packing orders securely, so it is always deeply disappointing to learn that a package has been mishandled during transit.
We want to get this sorted out for you immediately. Please could you contact our customer support team directly at contact@mobilitysmart.co.uk or call us on 0800 567 7222 with your order details? If you can include a quick photo of the damage, we can arrange for a swift replacement or refund to be processed for you right away.
Thank you for bringing this to our attention, and we look forward to making things right for you.
Kind regards,
The Mobility Smart Team
Pity i cannot score below 1
Pity i cannot score below 1. This company as been a pain in the arse since april, i recived a package from that was unwanted. Emails pinging asking for return details were IGNORED it was only when i started swearing it changed things. Like finaly getting a reply But nothing changed the said they wont return the product. They claim the matter is over but it isnt to me. The last few weeks of stress and distress, annoyance. I will never stop compaing until they listen to me properly
11 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Hello,
I am incredibly sorry to hear about the intense stress, frustration, and distress this situation has caused you over the last few weeks. This is absolutely not the level of service or communication we aim to provide, and it is completely understandable why you are so upset after feeling ignored since April.
We want to look into exactly what went wrong with your emails and the handling of this unwanted package. Please could you contact our management team directly at contact@mobilitysmart.co.uk or call us on 0800 567 7222 so we can personally review your account, find out why this happened, and see how we can properly make things right for you.
Thank you for bringing this to our attention, and we sincerely apologise for the breakdown in communication.
Kind regards,
The Mobility Smart Team
Brilliant
Brilliant service and very speedy delivery. Will use this company again.
19 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the wonderful review! We are absolutely delighted to hear that you experienced brilliant service and a very speedy delivery with us. Knowing that you plan to use Mobility Smart again in the future truly means the world to our entire team. We look forward to welcoming you back whenever you need us!
Thanks From The Mobility Smart Team
Really well made table and prompt…
Really well made table and prompt delivery
24 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you are pleased with the quality of your new table and that it arrived promptly. We know how important it is for independent living furniture to be sturdy and well-made, so your great feedback means a lot to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
The website is easy
The website is easy, the product is exactly what you described.
The tea trolley is very well made, easy to assemble, has big strong wheels and manoeuvres very well.
It’s an excellent well priced good quality product
Thanks
Stu Leese
23 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you are so happy with your new tea trolley. We know how important it is for independent living aids to be stable and easy to move around the house, so hearing that the big wheels and maneuverability are working out so well for you is fantastic. We always strive to provide high-quality items at great prices, alongside an easy-to-use website, so your kind words truly mean a lot to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
It got delivered the other day it’s…
It got delivered the other day it’s absolutely great! And amazing for the price thank you 😊
17 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the wonderful review! We are absolutely delighted to hear that your order arrived safely and that you are so happy with it. We always work hard to offer top-quality items at amazing prices, so knowing you feel you got great value truly means the world to us. Thank you so much for choosing us and for sharing your lovely feedback! 😊
Thanks From The Mobility Smart Team
Easy to find item on website
Easy to find item on website. fast and efficient delivery.
23 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you found it easy to navigate our website and locate your item. Getting your essential orders packaged and delivered to your door quickly and efficiently is a top priority for us, so your kind words truly mean a lot to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
nice easy transaction
excellent product arrived in good time at a great price
4 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you had such a smooth and easy transaction with us. Providing high-quality products at great prices, backed by a quick and reliable delivery service, is what we strive for every day. Your kind words truly mean a lot to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
Fitted easy to raised toilet seat
Fitted easy to raised toilet seat
17 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that your item fitted so easily to your raised toilet seat. We know that mobility and bathroom aids need to be as simple and stress-free to install as possible, so it is fantastic to know this went smoothly for you. Thank you for choosing us and for sharing your great feedback!
Thanks From The Mobility Smart Team
Product exactly as described
Product exactly as described, very helpful to have all the measurement of the product within the descriptions so my physio team were able to confirm that the scooter would be at the collect knee height. It has been super helpful post surgery to use the knee scooter for mobility. The product was at a great price.
14 maggio 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for taking the time to share this wonderful review! We are absolutely delighted to hear that our knee scooter is proving to be super helpful during your post-surgery recovery. We know how crucial it is to get the exact fit for medical equipment, so we make it a priority to include precise measurements on our website. It is fantastic to know this helped your physio team confidently give you the green light! We wish you a very smooth, comfortable, and speedy recovery. Thank you for choosing us!
Thanks From The Mobility Smart Team
Easy to order
Easy to order, and quickly delivered. Wonderful that the VAT free option was available - not always apparent onnother sites
10 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the wonderful review! We are absolutely delighted to hear that you found our website easy to use and that your order arrived so quickly. We completely agree that claiming VAT relief should never be a chore, which is why we work hard to make our VAT-free option as clear and simple to find as possible. Knowing we made your shopping experience smoother truly means the world to our entire team. Thank you for choosing us!
Thanks From The Mobility Smart Team
Delivery time
11 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you for sharing your feedback! We always strive to keep our delivery times as swift and reliable as possible so you can get your essential independent living aids right when you need them. If there is anything else we can assist you with, please don't hesitate to reach out!
Thanks From The Mobility Smart Team
Easy to order
Easy to order , kept up to date with the progress , dispatched quickly.
I contacted customer service with a question and this was dealt with quickly.
8 giugno 2026
Non scritta su invito
Risposta di Mobility Smart
Thank you so much for the lovely review! We are absolutely delighted to hear that you had such a seamless experience with us. Making our website easy to use, keeping you informed with progress updates, and dispatching your items quickly are top priorities for us. We are also incredibly proud of our customer service team, so knowing they resolved your question swiftly truly warms our hearts. Thank you for choosing us!
Thanks From The Mobility Smart Team
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