Merrithew® Recensioni 796

Every time I order something, it is a nightmare. Bad experience every time.

I inquired in Anhao Wellness, a Stott host studio in Hong Kong last 12 January 2025 if I could take ISP course with them. I mentioned that I have my Pilates certifications from another organization--PAI. They said they asked Merrithew and said it should be ok.

Fees for the course and materials were paid 20 March 2025. Come course day, 20 April 2025, I finished Day 1 of ISP to be surprised at the end of day, Anhao staff approached me and told me that I have to leave the course because I don’t have Stott basic credentials. However I made that abundantly clear in my initial interaction with the studio.

Staff coldly told me they can refund the course fee but not the materials fee (she handed me the materials in the start of the course; I mentioned again in the start of the course that I did not take my Pilates Mat, Reformer, CCB with Stott) as I have written on it already. She said she was not the one who processed my enrolment to the course and just learned that I am not eligible for the course two hours before the end of Day 1.

I have pre-arranged my work schedule, off schedule, and client appointments to be available for the said course. I have lost income and time because of this.

I wrote an email to both organizations, Merrithew and Anhao and did not get a response despite the urgency of the matter.

Anhao staff told me she would message by night of 20 April for updates with my situation, I did not receive any message. I messaged them in the morning and did not get any response. I called thrice, nobody picked up.

Customer service was great!! .. notably Patti Purcell.
Received my items today after inspection I am very pleased with the outline in the manual, and the wall chart is just as I hoped.

Merrithew is the leading maker of Pilates Equipment and has the best customer service as well. It is worth the investment knowing you will have the best quality and also have support for your products life long.

Almost impossible to get a hold of someone. Takes a long time to receive products.

I had contacted this company for spring that I needed to help me with my physiotherapy using my walker. The transaction went great communication with the lady Top-notch. Thank you so much for getting it here quickly.

My experience with customer service was very pleasant. Additional information was needed from me to release my order for shipment and border crossing.
The customer service representative was professional, proactive, and persistent - following up until she reached me directly so that my order could be released.

Amazing machine and fantastic service! Thanks for everything!

Thank you.
The springs look great.We will try them today.

I will continue to work with STOTT PILATES equipments always. Love your products.

I have called and emailed in regards to my tensegrity model, and one of the bands that has been clipped and is not up to par to be put on this model because it will eventually break. So I haven’t heard anything back. I got one phone call and I returned the phone call, and then I haven’t gotten any information back. I would expect that there is a replacement for this band as soon as possible because otherwise I’m going to return it this is not adequate customer service.

Great product , my wife used this Reformer at a local gym and she liked it a lot but had an issue getting to the gym so I figured I’d just buy her one and set up a little gym at home. She loves it . It’s a good solid machine .
Thank you Merrithew, the purchase went well from the start to delivery at my front door.

We are a Merrithew apparatus studio and absolutely love the durability, form and function of the V2 Max reformers. We just added another reformer to our studio. Ordering, shipping and set up was really easy.

Quick and profesional

I recently made an order on the Merrithew smaller Equipment and Justine did really help me out very well.
Always very correct, easy to talk to, quickly in answering and also honest in what is in stock and what not.
She followed up on me with two other orders, without me needing to send her again.
I liked this kind of communication and would order again in the future!

The shipping is very expensive.

The customer service has been slow and at times non responsive.

Lendall has been amazing ! This was a second time he has guided me re a purchase and each time he was courteous and super helpful.

Thank you, Lendall!

Marek