I ordered the crossbow for the jumpboard. The order was filled very quickly by Merrithew. The shipping company delayed the shipment by a couple days and the box was very beat up and half opened. Lucki... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Cian was outstanding. His commitment to customer service was over the top and he went out of his way to assist me with my order. I have found Stott in general to be difficult to order/schedule/regis... Leggi di più
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The slowest delivery ever. We ordered and paid upfront on 1st March, delivery late July! No updates until we started complaining every few weeks. It seems they have expanded quickly without hiring en... Leggi di più
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My products were shipped as requested, with a delayed delivery due to travel. Appreciated that. I am wanting to attend an in-class CEC workshop for V2 Max Professional reformer. It's been hard to ge... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Merrithew® is the industry leader in mindful movement. Driven by the latest research, we’ve been innovating our fitness equipment and education for the past 30 years to deliver safe, effective and premium solutions to our partners so they can bring the benefits of mindful movement to people around the world. Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more. Merrithew has trained more than 65,000 partners worldwide in mind-body movement. Our premium Pilates program, STOTT PILATES®, is one of the most sought-after training modalities in the industry. Merrithew has dedicated more than 30 years to building, crafting and perfecting high-quality exercise equipment for professional and personal use. Using the highest quality materials and finest manufacturing processes in the industry, our equipment is versatile, durable and built to last, and is used by fitness and health care professionals around the world. Our care and craftsmanship are evident in every detail.
Leaders in Mindful Movement™
Scritti dall'azienda
- Quality Pilates equipment and world-class education
- Merrithew education and equipment are sought-after by clients across industries the world over, from fitness and wellness to rehab, health care, hospitality and more.
Informazioni di contatto
500-2200 Yonge Street , M4S2C6, Toronto, Canada
- 1-800-910-0001
- marketing@merrithew.com
- merrithew.com
4,3
Eccellente
796 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Purchasing balls
The site is very good but as I was buying balls and they come in different sizes, I would have appreciated specs.
18 novembre 2025
Risposta di Merrithew®
Thank you Heather for your positive reviiew. We have provided your comments to our Web Team for their review as the specifications are listed on the item's detail page. If we may be ofr additional assistance, please do not hesitate to elt us know.
Risposta di Merrithew®
Thank you for the great review Lisa. We appreciate you sharing your experience.
Very dissatisfied with Matt Converter
Merrithew Review
I own a Pilates Rehab Reformer that I purchased from Merrithew.
Ever since I have owned this Reformer I have had difficulty moving the Mat Converter on and off the Reformer. I always had to have someone help me. I don’t have anyone now who can help me.
Last January, I decided that I would need to learn how to do it myself. In this attempt, I hurt my back and it took at least 3 months for it to get better.
I had called Customer Service this summer to ask if a lighter Mat Converter was available. It does not make sense to me that someone who is rehabbing would be expected to lift the Converter which it turns out weighs 33 pounds. The person from Customer Service said they would pass this information on but I have not heard anything back.
So the result is that I can’t use the Pilates for exercises that I need to be doing for Physical Therapy.
This is extremely disappointing as I need to be able to do this to complete my rehab.
Susan Sparks
29 ottobre 2024
Non scritta su invito
Risposta di Merrithew®
Thank you Susan for taking the time to provide your comments in regard to the mat converter and its usage in a rehab specific setting. we will definitely share this with our design Team for their review and consideration.
Please note due to the user weight restriction guidelines required to match the reformer , there are specific components required to ensure the safety of everyone when the mat converter is in use.
Thank you again for sharing your comments and we will be sure to advise should the design change for the Mat Converter.
I had the pleasure of working with…
I had the pleasure of working with Akash Patel (Sales Manager for Eastern USA) when I ordered my SPX Max Reformer bundle with Vertical Frame. He made it so easy and smooth. I have taken reformer classes at the local Y for approximately 14 years. I love the reformer!!! I already recommended him to a fellow classmate who plans to order her own. Akash is a valuable employee for Merrithew!!!
9 ottobre 2025
Risposta di Merrithew®
Hi Marilyn - thank you so much for the wonderful review. Akash is a definite asset to our team. We are so happy to hear you are enjoying your new reformer!
In love with my Ladder Barrel
Even though it took a long time for my Ladder Barrel to arrive (I was warned that it would take awhile), I am absolutely in love with it. As with all Merrithew equipment it is well made and of excellent quality.
11 ottobre 2025
Risposta di Merrithew®
Hello Leonieke, We are so pleased to hear that you are enjoying your new Ladder Barrel. It is a great piece of equipment for any studio.
Risposta di Merrithew®
Thank you for the wonderful review Yona!
Prompt service and excellent products
1 ottobre 2025
Risposta di Merrithew®
Thank you for the 5 star review Lynn!
Love my V2 Max Reformer
Love my V2 Max Reformer! I was lucky to find a studio that teaches reformer classes at all levels. Would highly recommend this for anyone, but especially for those of us who are retired and wanting to make sure we are doing all we can to stay healthy
21 gennaio 2025
Risposta di Merrithew®
Thanks so much for the 5 star review Karen. We are so happy you are enjoying your new reformer.
My experience was wonderful
My experience was wonderful, as professionalism was given from start to finish.
Many Thanks,
Susan Dierksen
1 ottobre 2025
Risposta di Merrithew®
Thank you for the 5 star review Susan!
I can't say enough good things about…
I can't say enough good things about Merrithew. My reformer is the best. I trust them with everything that I have bought. Always good quality, packaged well, instructions are there. The salesperson I spoke to was very helpful and really a nice person. Delivery people were amazing and explained to me everything I needed to know. I would not go anywhere else.
9 maggio 2025
Risposta di Merrithew®
Thank you for the 5 star review Maria. Ken is a definite asset to the Merrithew team.
The slowest delivery ever, bad comms
The slowest delivery ever. We ordered and paid upfront on 1st March, delivery late July! No updates until we started complaining every few weeks. It seems they have expanded quickly without hiring enough staff/systems to deal with the logistics.
We are fully-equipped with Stott equipment, so we wanted a matching additional Reformer/Tower, otherwise we would have cancelled the order and gone elsewhere. Even now, Oct 1st, still waiting for a hand full of springs and other spare parts, chasing weekly...
1 ottobre 2025
Risposta di Merrithew®
Thank you Pier for taking the time to voice your concerns with your recent order. We are constantly working to improve our customer experience and are disappointed we did not meet your expectations. We hope you give us the opportunity to do a much better job in the future.
After placing order
After placing order - 1
Week went by & my order had not shipped. No communication from Merrithew.
I called to find out where my order was. Was not given any
Explanation as to why order had not shipped! Order was shipped out the flwg day. I requested to have the shipping charges refunded & nothing has been refunded…
I could have ordered these on Amazon - free shipping with next day delivery!!
10 settembre 2025
Risposta di Merrithew®
Hello Laurie,
Thank you for your review. A member of our retail team will follow up via email with you as soon as possible.
Thank you for your support!!
Thank you for your support!!!
Now my education can begin :)))
11 settembre 2025
Risposta di Merrithew®
Best of luck in your Education journey!!
Excellent qualité et service hors pair!
5 settembre 2025
Risposta di Merrithew®
Merci pour cet excellent avis, Lyne. Nous apprécions sincèrement que vous partagiez votre expérience avec les autres membres de la communauté Merrithew.
Issues with delivery of items
We ordered some equipment on 7/28/25, but never received them after the 6-12 business day turnaround. We tried to follow-up with Kimberly Masih on 8/22/25 to get an update and then had to follow-up again on 9/2/25 at the sales email address before we heard back from anyone. We understand that there were issues with the UPS systems, but to not getting any type of update for over a month was a little upsetting.
4 settembre 2025
Risposta di Merrithew®
Hello Bo,
Thank you for the review. Our sincere apologies for the delay with your shipments. Unfortunately due to the current border challenges many shipments have been delayed. We appreciate your confirmation that the stoppers have been received and your patience while we work with UPS to resolve this issue.
Quality material and prompt delivery.
26 agosto 2025
Risposta di Merrithew®
Thank you for the 5 star review Anne!
Risposta di Merrithew®
Hi Dayna, Thank you for the positive review and 5-star rating!
Instruction
I love my reformer. Just wish I had more beginner videos. They to a video to go with the reformer when you purchase it.
28 agosto 2025
Risposta di Merrithew®
Thank you for the 5-star rating and positive review Anna! We are excited about the company’s investment in new digital technology and the creation of new digital workout content. Stay tuned, as we will be sharing more details soon.
Akash Patel is great
16 agosto 2025
Risposta di Merrithew®
Thank you for the 5 star review Siobhan! We definitely agree that Akash is great and a definite asset to our team. If we may be of additional assistance, please do not hesitate to let us know.
Very friendly service and true caring…
Very friendly service and true caring about my satisfaction of my order. Thank you!!
21 agosto 2025
Risposta di Merrithew®
Thank you for the 5-star rating and positive review Jennifer!
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