Delivery took longer than expected but Customer Service was really helpful when I enquired. I wasn't in a rush to receive so didn't mind waiting. Very comfortable to wear, no digging in or slipped s... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I so wish I'd read these reviews before ordering. Now over 2 weeks since I placed my order, which up to now hasn't even left China! Sent 3 e.mails with no answer to any of them. I've been inundated wi... Leggi di più
After dealing with multiple shipments and none of the Bras fitting me and muse not refunding me but only replacing for the same bra diff size. They finally offered a credit so I could order a differen... Leggi di più
Order: 84558 Follow on from original review dated 5th August and still waiting for refund of returned items purchased in June. I was advised to contact customer service via email, but they never... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.
Informazioni di contatto
Regno Unito
- support@madammuse.co
- madammuse.co
2,7
Scarso
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I was quite sceptical when I ordered, but...
I was quite sceptical when I ordered. After wearing them a few times I can say I'm very happy with the bras - they offer really good support, are the most comfortable bras I've owned. I've done a second order (can't wait to try them out). Will purchase again, highly recommend!
1 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
Thank you for giving us a try! We're thrilled to hear that you're loving the comfort and support of our bras. We truly appreciate your recommendation and are excited for you to enjoy your new order!
Do not touch this company with a barge…
Do not touch this company with a barge pole!! Customer care is zero once they have your money you will not get a refund. They have the bra back sent by recorded delivery cost £5.00 and they have my payment of £23.99
With no resolution absolute nightmare
DO NOT BUY FROM THIS COMPANY!!
30 agosto 2026
Non scritta su invito
Risposta di Madam Muse
We're sincerely sorry for the frustration you've experienced with your return and refund. We understand how disappointing it is to have returned the item and still be waiting for a resolution. We apologize for the inconvenience and lack of communication, and appreciate you bringing this to our attention.
I have not received the bra!
First of all, it has not been two weeks since I received the bra. I have not received it at all. I've received one update. Letting me know the bra was somewhere in China and have not received anything. Since I will not be dealing with this company again. No matter how well the bra fits or don't fit!
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're sincerely sorry your order hasn't arrived and that you've received inaccurate delivery information. We understand your frustration with the lack of updates and apologize for the inconvenience. We appreciate your honest feedback and regret that this experience has let you down.
Not happy
Arrived really late, size is not correct and bicini is not well tailored.
13 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're sorry to hear about the delayed delivery and that the sizing and bikini fit did not meet your expectations. We appreciate your feedback and will take it into consideration as we work to improve our products and service.
REVIEW FOR PRODUCT I SUPPOSEDLY…
REVIEW FOR PRODUCT I SUPPOSEDLY RECEIVED 2 WEEKS AGO?! Nope. Haven’t gotten it. If this is a real company, it’s shit. If I ever do receive this “magical” bra then I’ll update this review. For now, garbage. 10/10 do NOT recommend. I want a refund
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're truly sorry your order hasn't arrived and that you received a review request before receiving your bra. We understand your frustration and apologize for the delay and lack of communication. We appreciate you sharing your concerns and sincerely regret this experience.
The product i ordered is perfect very…comfortable
The product i ordered is perfect very comfortable only problem it took 3 weeks to arrive.
8 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
Thank you for your feedback! We're glad you're happy with the comfort and quality of your product. We apologize for the delivery delay and appreciate your patience.
1st of all it HAS NOT been about 2…
1st of all it HAS NOT been about 2 weeks since the bra arrived. 2nd I asked for this order to be canceled several times and have YET to receive ANY correspondence from you AT ALL. I AM NOT AT ALL HAPPY AND DO NOT WANT THIS MERCHANDISE as I stated in the first 2 emails regarding this order.
10 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We sincerely apologize for the lack of communication and for sending an inaccurate review request. We understand that you requested cancellation multiple times and are frustrated that your requests have gone unanswered. We’re sorry for the inconvenience and disappointment this has caused.
I have still not received my bras after…
I have still not received my bras after paying £45, I have sent numerous emails regarding this and no response. Would give zero stars of I could.
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're truly sorry that you haven't received your bras or a response to your emails. We understand how upsetting this is, especially after paying £45. We sincerely apologize for the delay and lack of communication, and appreciate you sharing your experience.
Very pleased and will order more
Delivery took 2 weeks . I’m very impressed with the bras and will order some more. Very comfy and a good fit and shape. I ordered briefs to go with them only a week ago and they arrived together!
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
Thank you for your lovely feedback! We're delighted to hear that you love the comfort, fit, and shape of our bras. We appreciate your patience with the delivery and look forward to your next order!
Have not received the 2 bras I ordered…
Have not received the 2 bras I ordered in 9/30. Have reached out a couple of times and no response!! Not good customer service and legal action may be the next step to take. Answer my emails to you and ship my product that I paid for
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're sincerely sorry that you haven't received your bras or a response to your emails. We understand your frustration and apologize for the delay and lack of communication. We take your concerns seriously and appreciate you bringing this to our attention.
Never received Bras
Never received Bras. Customer Service non existent. NO COMMUNICATION whatsoever. NO BRAS. £40 down the drain!!!!!
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're truly sorry your bras haven't arrived and that you've been left without any communication from our customer service team. We understand how frustrating and disappointing this experience has been. Please accept our sincere apologies for the inconvenience caused.
My items never arrived
My items never arrived. I received an email asking how they are fitting and said they should have arrived 2 weeks ago. Still never arrived and havent been offered a refund.
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're sorry your order hasn't arrived and that you received a review request before receiving your items. We understand your frustration and apologize for the delay and lack of communication. Thank you for bringing this to our attention.
Not received the items I ordered after…
Not received the items I ordered after over 2 weeks
Not heard as to when it’s arriving , very disappointed it’s taking so long to arrive
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're sorry your order hasn't arrived yet and that you haven't received an update on its delivery. We understand your disappointment and sincerely apologize for the delay and lack of communication. Thank you for your patience and feedback.
2 weeks and still no delivery…
2 weeks and still no delivery… yet ive recieved an email requesting a review for my delivery that arrived “2 weeks ago” bit of a joke
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're sorry your order hasn't arrived yet and understand how frustrating it is to receive a review request before your delivery. We sincerely apologize for the inconvenience and appreciate your patience and feedback.
Very comfortable
Order took around three weeks to arrive. This is a very comfortable bra to wear which does give reasonable lift and support. (It is significantly better than bras from other companies with similar adverts. ) I have been wearing post thoracic surgery and the comfy fit has really helped me at this time. Bra washes well, after second wash it does feel a little looser so the adjustable straps are important part of the design. I have gone ahead and ordered another style.
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
Thank you for your thoughtful feedback! We're delighted that our bra has provided you with comfort and support, especially during your recovery. We appreciate your patience with the delivery and your valuable feedback about the fit. We hope you love your new style just as much!
It hasn’t arrived & Im being asked to…
It hasn’t arrived & Im being asked to review the product
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're sorry your order hasn't arrived yet and apologize for the inconvenience of receiving a review request before delivery. We understand your frustration and appreciate you bringing this to our attention.
HORRIBLE
I purchased three bras and ALL of them came with weird sizing and quality if I must add. One of them had such bad quality that the moment i tried to put on the stitching cracked loud.
I tried to contact them for two weeks now. I'm on e-mail number 5, contacted via instagram, facebook and NO RESPONSE at all.
if you are reading this, save yourself some trouble.
25 settembre 2026
Non scritta su invito
Risposta di Madam Muse
We're truly sorry to hear about the sizing and quality issues with your bras, as well as the lack of response from our customer service team. This is not the experience we want our customers to have. We sincerely apologize for the frustration caused and appreciate you sharing your feedback.
Glacial returns, terrible customer service
The worst customer experience I have ever encountered. Glacial returns. I ordered 2 bras, they seemed ok quality but they were the wrong size. There was no returns information on the website so I emailed customer service. It took them 5 days to reply, but with no information about where to send the return to. It then took them 2 weeks to reply with an address, but no confirmation that a refund would be processed if I sent the items back to them. It then took 22 days after me sending back the items for them to reply to me, with me emailing 4 times, saying that “As a one-time courtesy, we’ve gone ahead and approved a full refund for your order.” The full refund is now being processed, but it has been almost 3 months since I first requested the return and refund. Absolutely awful and I will never order from here again.
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're truly sorry for the delays and lack of communication throughout your return and refund process. We understand how frustrating this experience has been and sincerely apologize for falling short of your expectations. Your feedback is valuable, and we take your concerns seriously as we work to improve our customer service.
Underwhelmed
It took 8 days to recieve my order. I was really excited about the bras seeing all the positive videos and reviews.
When I tried them on they were just the wrong size. 2XL should cover my bra size but it simply doesn't and if i go up a size the band would be far too big. my bust does not fit this bra, they are actually being held in by the band not the cup.
I can see them working for a differently sized woman but if you have a large bust and a small band size these bras do not work.
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're sorry the bras didn't fit as expected. We understand how disappointing this must be, especially after seeing such positive reviews. Thank you for sharing your experience and feedback regarding the fit for larger busts and smaller band sizes.
Still waiting for my order
Still waiting for my order. Recieved this request for a review since I 'received my order 2 weeks ago' !! Ive not even seen my order! Crap service and delivery
14 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We're sorry your order hasn't arrived and understand your frustration at receiving a review request before your delivery. We apologize for the inconvenience and disappointment this has caused, and appreciate you bringing this to our attention.
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