Madam Muse Recensioni 

Still waiting for my order. Recieved this request for a review since I 'received my order 2 weeks ago' !! Ive not even seen my order! Crap service and delivery

So I had ordered 2 bras which are fine and no issues other than long delivery, however I ordered a third which I accidentally selected the wrong size and this is where I have an issue. I have tried to email support on 3 occasions now, no reply to any of my emails on trying to arrange an exchange. Customer service appears non existent for new or repeat customers, despite my email inbox being full of marketing emails from them. If you want to increase your ratings - sort your customer service out.

Perfect fit the size guide was accurate. I have a connective tissue disorder meaning I can produce collagen in my body, and my bones dislocate often, can’t wear normal bras coz they are too tight and pop my ribs out of place. Madam muse bra doesn’t but offer soft support and my boobs are so pert my husband loves my bra gona order another soon

After 2 weeks I still haven't received my bra, so not impressed that you've asked me to review the bra when I haven't even received it. Could your customer services please contact me please

Absolutely love the bra, such a beautiful fitting comfort is amazing 💫
Delivery did take longer than expected at 2 weeks.
Need to size up on knickers
Shall be ordering again.

I placed an order and 4 weeks later I still haven't received it. After several emails, which weren't responded too, I have asked for refund. Do not trust this company, communication us shocking, customer service is non existent and youre lucky if you receive your order

The bra I ordered-based on the size guide-was way too big. I have now submitted at least five emails requesting assistance and have only heard back once. That email told me I could do one of three options I included below. But even after asking about a possible different size or how to do a full refund, I have not heard back. Their customer service is horrible. I will never order from them again and don't advise anyone else to, either.
Three options:
Option 1 — 100% Store Credit (First-time customers only)
Receive the full value of your purchase as store credit.
• Keep your original item
• No return shipping required
• Use the credit on any product in our store
Option 2 — 30% Partial Refund
Receive a 30% refund to your original payment method.
• Keep your original item
• No return shipping required
Option 3 — Full Refund
If you prefer a full refund, you may return the item.
Please note:
• Return shipping costs are the customer's responsibility.
• The item must be unused, unworn, and in its original packaging.
• Customs and import charges must be prepaid by the sender.
• Refunds are processed only after the returned item has been received

The bra fits beautifully and is super comfortable and supportive. After washing it is a bit annoying trying to get the pads to sit correctly in the cup (a bit like annoying swimwear). It took a bit longer than anticipated as shipping from overseas. Overall as the actual bra is super comfy I would purchase again.

Very dissatisfaction which I placed two weeks ago and have STILL NOT RECEIVED.

This level of service is absolutely unacceptable. I paid for my purchase with the expectation that it would be delivered within a reasonable timeframe. However, two weeks have passed, and I am still left waiting for my parcel without a satisfactory resolution. This is extremely frustrating, disappointing and completely unprofessional.

This experience has been extremely poor, and the lack of timely delivery has seriously undermined my confidence in your company.

Customer service team was very helpful and took care of my problem very quickly.

Very poor
Never received my delivery
I sent 3 emails advising you that the tracking number you sent did not exist and received no reply but you sent several email emails trying to get me to buy more products.
I want a full refund and will never recommend or use your site again

I ordered the bra in September its now October 13th and they want me to review a bra I have never received. So yeah.

Dear Madam Mouse,
Firstly, delivery nearly 3 weeks- it is very long looking at I can buy the same product on Amazon and have it next day.
Regarding the product. Someone said is cheep my cost was £23- I don’t think this is cheep for bra with no lift, like is promised. The advance technology on the side of the bra to keep girls more in to the mid of the chest is not working.
Fabric is ok, nothing special and I didn’t wash it yet but I think there will be same issue with pads inside they will twist or change the shape inside the pockets.
So …over prised, long deliver and definitely no lift is visible.

Order # 24651 I ordered a XL and recieved a S. I sent three emails to madammuse.co requesting a return slip and exchange for the correct size. The order says S but I know I ordered a XL I am a 40C or D depending on the bra there is no reason I would order a Small. I believe this was a glitch in your system

I have mentioned previously that my emails were not answered when asked how yo return my item. I have since received a reply but still no instructions how to return. I thought the customer had rights to return if not satisfied, their response states different and still waiting to see if I can return.... do not order from this company

Very comfortable, sizing is good, hardly know I have it on.
Need to work on your delivery timing - too long waiting.

How can I write a review when I haven’t received any goods. I have emailed my concerns with no response so in my opinion so far the service and customer care just do not exist

The bras seem reasonable quality but they do not provide the support or shape they claim on the ads. I requested a refund via email as per the instructions, after 6weeks of back and forth emails offering exchanges, 10%, 30%,50% refunds to keep the products, I finally received acceptance of the refund request today. They are giving a full refund and I do not have to send them back- going in the charity bin.
So, customer service is difficult to contact and slow to respond and persistent in not wanting to refund or accept returns, but if you persevere they will help.
I won’t buy again, the products didn’t live up to the ads in my opinion and I can’t face another wrangle with their customer services