Madam Muse Recensioni 

Terrible quality products. Even worse customer service. After many attempts I finally was able to contact someone via email about returning the two bras I purchased. I asked for my money back they were insistent that I just take store credit. For the money back process I had to return the items at my own expense. I used UPS to ship them sent them the tracking information they said they're unable to locate or recognize it. I sent further information to verify that I sent it and didn't hear back from then again. Not only did they keep my $56 they also got their product back which they'll most likely ship to someone else.

I found Madame Muse on social media.
I also looked at them online and liked what they offered and the results they marketed.
I placed an order for 3 different bras all the gel non-wired bras. The order itself took three weeks to arrive during these three weeks, I emailed them twice asking for an update on the delivery but with no response.
The bras arrived, and unfortunately they were not right at all for me, I went by the sizing guide and ordered based on that. There was nothing about the bras that worked for me for reference; I ordered the size XL and I’m a UK size 32H.
I have emailed the company four times asking for return details and there has been absolutely no response from them. My final email to them was a formal complaint and still no response. I have had to go via my bank now to generate a chargeback due to the lack of contact from the company, in hindsight I should have done more research on the company and read more reviews from people because I see there’s a lot of reviews regarding the communication issues.

Let’s see how I get my money back whether that’s from my bank or from the actual company.

Unfortunately I haven't received my order yet so cannot leave a review. It's 2 weeks since I made the order and paid for them but no orders have been delivered

Bra doesn't have nearly the coverage it appeared it would.

My product has still not arrived. Emailed to cancel and refund as it was a anniversary present had no reply. Now received to email to leave a review? Absolutely awful service. Ordered 4th October was stated to be delivered by the 9th. Avoid at all costs

These are the most comfortable bras I have ever worn; I wish I had discovered them sooner.

Terrible experience. Item not received. No reply from customer services about a refund. Total scammers. Avoid this company like the plague

They feel cheap. The Clasp and hook area feels like plastic. It is not comfortable . The email from company said I had bras for 2 weeks. Not true . Received them on October 14th, 2026. For returns you have to email company for them to approve return . My response to my email to return bras, stated they will exchange bras for a different size. I JUST WANT A REFUND , NO EXCHANGE !!!!!!!!

Bra never came. Wasted my money

The bras are nice but took about 3 weeks to arrive and unfortunately they don’t fit at all. I bought the largest size, which appears to be just the medium size with an extension joint for the band. That’s ok, but not as advertised. The problem is that the cup size also seems to be medium and don’t fit my DD cup size at all - no support and everything hanging out of the sides.

I ordered a bra 2 weeks ago and haven’t received it. I had messages saying it would be delivered today but nothing. The tracking apps to check would cost £30 each!! Free trial for only 3 days. Absolutely no idea where it is or where to check!! Thinking I might just raise it with credit card company!!

Delivery time was a long time...fairly happy with the bra,comfortable not a perfect fit though sadly won't order anymore.

Item arrived and it’s not a great fit. However, my review is based on having no response to my emails about trying to return the product. But plenty of marketing emails sent to me-telling me how great they are and what new styles they have.
All I can do is wait 2 weeks and contact my bank to raise a dispute. Won’t be going near this company again.

I saw the Jelly Bras on an Instagram ad while scrolling. I was intrigued so I bought 3. I purchased September 21, 2026, but I didn't receive them until October 5th 2026, which I think is way too long to have to wait. Maybe so many people were buying them, there was a delay in shipping! I didn't stress it because if anything I would dispute the charge if there was a real problem. However, when I did finally get them, I agree with their advertisements 100 percent that they are excellent bras. They are absolutely comfortable and fit perfectly. I usually purchase bras from Victoria Secret but I would absolutely buy more bras in the future from Madam Muse. I didn't even have to adjust the straps, that is how awesome the fit was for me. I would say buy 1 and see what you think. I believe you will want to buy more. I didn't even have that I need to take off my bra at the end of the day feeling because it felt that good to me.

Doesn’t fit after following size guide. Still waiting for customer services to respond to my emails and messages.

Has anybody ever had a legitimate response from this company and not just a generic reply that doesn’t solve or answer the issue ? I’ve been trying to return my bras since September 15th and have emailed several times but they’ve all been ignored. How can they get away with this ?

Ordered an item and it took 21days to arrive I sent 5 emails which were all ignored.
They blamed Evri delivery firm which I am sick of having companies blaming the worst delivery firm in Britain after they chose to use them.
Very bad customer service and will not buy from them again
Beware!!!!

I took absolutely ages for my bra to arrive and unfortunately it doesn’t fit. I have contacted customer support 3 times to ask for an exchange and absolutely no response even though they say within 1 business day. Disgusting service and I feel a total scam!

I have just had a reply to the above review on Trust Pilot so it looks like they respond but no actual communication from Madam Muse to resolve the problem! 🤷‍♀️😡

Avoid this place! Nothing is clear or honest on their website, no response if you need to return an item and it will take a month or longer to receive an order. If you can’t guarantee a refund why would you use them!? They need to be shut down immediately.

Horrible experience, definitely a scam company!
I purchased bras from Madam Muse in the middle of August, there weren’t great as there is just no support. I returned them at the start of September and have still not received my refund and it’s now the middle of October. I have emailed them many times with no reply, well seen I’ve been scammed and will never see my money again.

My advise to anyone buying bras, buy from a good established company!