Madam Muse Recensioni 

Bought this bra as I have a condition in my chest where I can't wear any bra with a wire and this bra is very comfortable and fits really nicely

I ordered 2 bras which arrived nothing like described and were absolutely huge, despite me using their sizing guide. They were completely unusable, so I asked to return and for a refund. They instead said they would send me an alternative size free of charge to try, which I agreed to. These took weeks to arrive, and when they did were the same size as they had previously sent, just 2 different styles, so I now have 4 huge, completely unusable bras. I’ve told them, they’ve asked for photos, I’ve sent the photos, it’s taken them a week to reply and now they’re just asking for more photos. I just want my money back, complete con, don’t fall for it

The wireless small jelly bra, is a great fit, it's the best bra I ever had.
I bought the white one, I have spent a long time looking for the right fit, and this is it.
The only problem I had was delivery took quite sometime.
However I WILL be buying more... Thankyou.

The bra is well made with good material. It's very comfortable. I like it a lot and will very likely purchase more. The shipping takes a long time but I think it's worth the wait.

Ordered a 2XL bra since I’m a bit on the larger side. I could only just get it fastened so asked how I return it for a refund.
Was told that I didn’t need to return it but as a good will gesture they would send me out another bra as long as there wasn’t a massive difference in the size I wanted. I went for the 4XL only to be told that they only go one size up or down.
I then asked how I go about getting a refund if they weren’t gonna provide me with the size of bra I wanted and was told I have (1) a partial refund of 30% of my original order and keep the item. (2) Return the item at my expense for a full refund (3) Store credit for the full amount of the item.
I asked if sending me the size I needed as a replacement was not just the same as store credit but apparently it’s not….Go figure….
So, please give this company a huge body swerve. Only reason I have given 2stars is because they were quick at replying to my emails……Oh, and btw…I chose the 30% cash back cos I wouldn’t want one of there products now and if I chose to return it after postage I would probably only have got 30% back anyway, if not less.

I have yet to recieve items. Have emailed company numerous times with no response. Out of pocket and no bras! Bad customer relations. Would like a full refund please!!!

I wonder if this company is even legitimate! Wish I'd read the reviews before ordering, don't bother or waste your money. Never respond to emails, but are happy taking your hard-earned money. They should be ashamed of themselves.

19/10 - Finally a response and of course it's totally generic! What a joke & no offer of goodwill to return my money, useless!!!

To be honest I’m a little frustrated to have received a Review Request when I haven’t even received the order. I appreciate supply and demand but would like the order to arrive.

Mine hasn’t arrived yet! Taking too long and nobody getting in touch after 2 emails. Customer service is shocking and I hope it fits because sending it back will be a nightmare! Avoid…

Have not recieved the item ! Have emailed you .. still waiting ..

Asking me to leave a review for an item that has not arrived yet.
What a joke of a company.
I wish I read the reviews before ordering..
I will NEVER use these again.

If I could leave less stars I would. Genuinely terrible company with a genuinely terrible product. The bra did absolutely nothing support wise and the cup size wasn’t correct despite following their size guide.

The refund process is a farce, I’ll copy their list of requested information but it’s way more than what could ever be needed. And then to add insult to injury, I paid to send it back tracked delivery at their request and they don’t even accept the package? Royal Mail tracking showed it as no longer at this address. They issued the refund a couple weeks ago and then yesterday the postie handed me back the undelivered package?? Why even bother requesting a return if you’re not going to accept the package?

Here’s the return email they send:

Before we can review your request, we'll need documentation to verify the condition of the item.
Please send us either photographs or videos showing the following:
Photographs
• The front of the item
• The back of the item
• The complete item
• Original packaging
• Shipping label
• Any tags attached to the product
• Close-up photos of any issue being reported (if applicable)
Videos
• The complete unboxing process from opening the parcel
• The item immediately after it was removed from the packaging
• A full view of the product from multiple angles
• A clear demonstration of the issue (if applicable)
• Confirmation that the item has not been altered, repaired, washed, worn, or otherwise tampered with
These requirements help us verify the condition of the product and ensure all return requests are handled fairly and consistently.
Once we've reviewed your submission, we'll let you know whether your request has been approved.

Eventually gave in to try one of these bras with all the “great” reviews on Facebook don’t be fooled. On the website the size I needed was XXL I’m a size 34F so I ordered, took about 3 weeks to arrive, it’s way to big the under strap was about 2/3 to big. I’m in the process of trying to return the bra, once they answer my emails.
I now know why there’s so many of these bras for sale on Vinted they are an awful shape and fit don’t waste your money. If you want something that doesn’t fit, takes ages to arrive and no customer service crack on, I wish I’d checked trustpilot before purchasing.

I eventually got my order after a month wait. If you can get your deliveries on time you would have an excellent product. The bras are fabulous I will order more but only if you sort out the delivery times. The product is great so comfortable thankyou for eventually getting them to me
Julie Hamilton

Bra does not fit . Have emailed Muse several times requesting return policy but they are not responding. Very unsatisfactory!!!

I received one in the right size (large) the second one is xs and of course doesn't fit at all. I obviously ordered both large, And im unsure how to return it

Ordered 30th Sep, 4th Oct shipment notice received, product received on the 17th Oct (18 days). I thought the company is based in the UK but product was shipped from China. Got to be wary about these adverts you get from social media. They are not always what you seen on there.

‼️ Warning ‼️ don’t buy this product unless you enjoy slow delivery, underwhelming results, poor customer service and a painful returns process!! Both Bras gave me a mono boob - no separation - just two boobs stuck sweating side by side…. Here are return emails which take a while from madam muse for anyone who wants to know what to expect.

Email 1

Thank you for reaching out.

We're sorry to hear your purchase wasn't exactly what you expected.

Before we begin the return process, we'd appreciate it if you could let us know the reason for your return.

Please note that refunds may not be approved for reasons including:
• You changed your mind after receiving the item.
• The style or design did not match your personal preference.
• The item did not suit your fashion taste.
• A significantly different size is requested after ordering (for example, Small to Large).
• Minor colour differences resulting from lighting, screen settings, or manufacturing variations.

If your request qualifies under our Refund & Return Policy, we'll provide the next steps, including our return instructions.

We look forward to assisting you.
Kind regards,
The Madam Muse Support Team

Email 2

Thank you for sharing your feedback. We’re sorry to hear that the bra didn’t provide the separation and support you expected based on our advertising, and we understand your disappointment.

To help us assess your concern and review your return request, could you please provide clear photos of the bra, including the front and back, along with the original packaging, shipping label, and tags if available?

Once we receive the photos, we’ll be happy to review them and assist you with the next steps.
Kind regards,
The Madam Muse Support Team

Placed an order on 9/29, I should have done more research into the company because the customer experience does not match what they state on their website. Package ships from China (1st red flag). I still haven’t received my order, it’s still “in transit” even though they state 5-8 days for order arrival (2nd red flag). When I messaged them through their site twice I got no response. Their website says 24 hours for response (3rd red flag). I then contacted the shipping company on 10/13 to try to intercept the package and they haven’t received it yet, once they do, it’s another 5-7 days. Which at this point, looks like a month from when I ordered not 5-8 days like their website states. I have also emailed them, no response, called them, their number goes to Yellowstone national park(?) and the return address in California doesn’t appear to be valid either, the company at that address is completely unrelated (4th red flag). They appear to be a scam company that ghosts their customers, and blatantly lie on their website. I have since found TONS of negative reviews, I don’t know how they are allowed to be in business. AVOID AT ALL COSTS.

This was my first time ordering something from this website and I saw the jelly bra advertise online so I had to purchase it and I absolutely love it. It is so soft and it fits perfectly. I would highly recommend it it gives support and it is very flattering. When I have money I want to buy more.