Delivery took longer than expected but Customer Service was really helpful when I enquired. I wasn't in a rush to receive so didn't mind waiting. Very comfortable to wear, no digging in or slipped s... Leggi di più
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I so wish I'd read these reviews before ordering. Now over 2 weeks since I placed my order, which up to now hasn't even left China! Sent 3 e.mails with no answer to any of them. I've been inundated wi... Leggi di più
After dealing with multiple shipments and none of the Bras fitting me and muse not refunding me but only replacing for the same bra diff size. They finally offered a credit so I could order a differen... Leggi di più
Order: 84558 Follow on from original review dated 5th August and still waiting for refund of returned items purchased in June. I was advised to contact customer service via email, but they never... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.
Informazioni di contatto
Regno Unito
- support@madammuse.co
- madammuse.co
2,7
Scarso
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Never received my order…
Even though I received numerous emails telling me that they were sorry for the delay in delivery of my bras, I then received an email asking me to review the bras since I have had two weeks to wear them. I have yet to receive my order and it has been a very long time since I’ve ordered the bras. I will probably have to file a dispute with my credit card company at this point.
18 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We sincerely apologize for the extended delivery delay and the confusion caused by the review request. We understand your frustration and disappointment. Please send us a direct message with your order details so we can check the status of your shipment and help resolve this matter as soon as possible.
Complete Fail
Similar to all the other reviews, delivery time took weeks. Bra does not have the lift it promises. Nothing but Uni-Boob. And the worst part.. Customer Service wont reply or return email requests for me to return items for a refund. What a disaster.
Edited to add: following the response from Madammuse.co - email and order information have been provided - 3 times in the past week. I have not received any response. Hence the bit about about Customer Service support. It's non existent.
13 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry to hear about your experience with the delivery, fit, and lack of response from our customer service team. We understand your frustration and sincerely apologize for the inconvenience. Please send us a direct message with your order details so we can look into your return request and help resolve this.
Terrible customer service
Wait weeks for product. Sent wrong bra. Company ghosts you and ignores your refund requests. Eventually after tonnes of emails (from me not them) get a return address only for it to be sent back to me ‘not known at this address’ !
Get a refund after numerous emails over many weeks, but they will not pay for the return postage that they have cost me from giving me an invalid return address. Why should i be out of pocket for their error
19 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re very sorry for the delays and difficulties you’ve experienced with your order and return. We understand your frustration, especially regarding the return postage costs caused by the incorrect address. Please send us a direct message with your order details so we can review your case and assist you further.
Risposta di Madam Muse
We’re sorry your order hasn’t arrived yet. We understand how frustrating the wait can be. Please send us a direct message with your order details so we can check the delivery status and assist you further.
Only received my bra today have tryed…
Only received my bra today have tryed it on feels very comfortable
19 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
Thank you for your feedback! We're happy to hear that your bra arrived and feels comfortable. We hope you enjoy wearing it!
Product and service did not live up to the hype
As with other reviewers, I too had a long wait.
So long in fact that I wrote to them asking for a refund. After writing a review on this platform about the wait and lack of communication, the bra was delivered the very next day. Which leads me to another issue! The fabric is soft and the fit is fine but I didn’t expect there to be removable pads. None of the ads say this. I assumed ( I know) that this was a traditional jell padded bra but not removable like a sports bra. Oh well. Learned my lesson.
9 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry for the long wait and lack of communication regarding your order. We appreciate your feedback about the removable pads and understand how this may have differed from your expectations. Your comments are valuable to us as we work to improve our products and service.
Don't bother!
Bras were far too big after using their size calculator. Then it seems they put every obstacle in your way to be able to actually get your money back. Months into the process now and now being asked for proof of postage for tracked return (that I've had to pay for) for them to seemingly admit they actually received it. Worst customer service ever.
19 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry for the frustration and delays you’ve experienced with your return and refund. We understand your concerns and apologize for the inconvenience. Please send us a direct message with your order details so we can review your case and help resolve this as soon as possible.
Sizing runs a bit small, but very helpful team
While the bras I ordered didn't fit (due to a difference in sizing) their team was really helpful, and were able to guide me through and give me lots of options for what I wanted to do regrding the bras. (:
1 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
Thank you for your feedback! We're glad our team could assist you and provide helpful options. We appreciate your understanding and support!
Item not yet delivered
Item not yet delivered. Very disappointed
19 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry to hear that your order hasn’t arrived yet. We understand your disappointment and sincerely apologize for the delay. Please contact us with your order details so we can check the delivery status and assist you further.
I’m still waiting for my bra to arrive
I’m still waiting for my bra to arrive. It certainly is taking a long time!
19 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry your order is taking longer than expected. We understand how frustrating this can be. Please send us a direct message with your order details so we can check the delivery status and assist you further. Thank you for your patience.
Company seems to have disappeared of the face of the earth now I want to make a return!!
I ordered a bra that I need to return and cannot get hold of company to find out how to return. I’ve used their online contact form and their email address and haven’t had a reply to either for weeks. Feels like a con - company obviously exists and sends orders, but god forbid should you need to return something!!!
19 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. Please send us a direct message with your order details so we can assist you with your return request. Thank you for your patience.
I have ordered few times and the same…
I have ordered few times and the same bra, same size of bra, in different colours are different sizes. Their sizing between styles varies considerably too. Whilst comfortable, they aren’t any better than others out there, doesn’t give the support it promises and trying to return items are a nightmare. Their communication is shocking, very slow and not helpful. Avoid.
19 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry to hear about the inconsistent sizing, lack of support, and difficulties you’ve experienced with our return process. We understand how frustrating it is when the same size varies between colours and styles. We also apologize for the delays in communication and appreciate your honest feedback as we work to improve our products and customer service.
Perfect fit and incredibly comfortable
Perfect fit and incredibly comfortable, without sacrificing great support.Highly recommend.
24 settembre 2026
Non scritta su invito
Risposta di Madam Muse
Thank you for your wonderful feedback! We’re delighted to hear that you love the fit, comfort, and support of our bras. We truly appreciate your recommendation and are grateful for your support!
The sizing is just hopeless
The sizing is just hopeless. It feels lovely but I'm a 32G so went for the size recommended and it was too big in the band and too small in the cup - straight in the bin
12 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry to hear that the sizing didn’t work for you, especially when the bra felt comfortable otherwise. We understand how disappointing it is when the recommended size doesn’t provide the right fit. Thank you for sharing your feedback, as it helps us identify areas where we can improve our sizing guidance.
Terrible company
Terrible company, would not recommend at all! The bras are not all that & customer service is awful. Been emailing for weeks to return one of the bras that doesn’t fit, but no response. Don’t waste your money!!!
30 agosto 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry to hear that the bra did not fit as expected and that you’ve had difficulty reaching our customer service team about a return. We understand how frustrating it is to wait weeks for a response and sincerely apologize for the inconvenience. We appreciate your feedback as we work to improve our products and customer service.
Cheaply made
Cheaply made. No jelly in the jelly bra. Took a very long time to arrive.
12 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry to hear that the quality didn’t meet your expectations and that delivery took longer than expected. We appreciate your honest feedback and will take your comments into consideration as we work to improve our products and service.
Unable to contact anyone to return…
Unable to contact anyone to return unwanted items. Very frustrating
What sort of response is that?? I still cant return my items.. the same amount of time it would have taken to write that generic reply
19 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We sincerely apologize for the difficulty you’ve experienced trying to contact us about returning your items. We understand how frustrating this must be and regret that our customer service has fallen short of your expectations. We appreciate your feedback and will continue working to improve our return process and communication.
The delivery took forever for one
The delivery took forever for 1. What's the hype for this bra?? My Walmart joyspun bra is way better. The material is nice but there is no push up and the clamps in the back are hard to attach. Wouldn't buy another and wouldn't waist my time.
18 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry the bra didn’t meet your expectations and that delivery took longer than anticipated. We appreciate your honest feedback regarding the fit and clasps, and we’ll share your comments with our team as we continue to improve our products and customer experience.
Only half of order arrived but charged for the full amount
I ordered and paid for 4 bras.
Only 2 arrived but I was charged for the full amount. Now no-one is replying. I have asked for the rest of the bras or money back. But absolutely nothing.
12 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We sincerely apologize that only two of the four bras you ordered arrived and that you have not received a response to your messages. We understand your frustration and concern about being charged for the full order. We’re sorry for the inconvenience and appreciate you bringing this issue to our attention.
False advertisement on your products
False advertisement on your products. One and done. Never again. Nothing like what was advertised
18 ottobre 2026
Non scritta su invito
Risposta di Madam Muse
We’re sorry to hear that the product did not meet your expectations or match what you anticipated from our advertisements. We understand your disappointment and take your feedback seriously. We apologize for the unsatisfactory experience and appreciate you sharing your concerns with us.
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