Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 4 stelle su 5

Delivery took longer than expected but Customer Service was really helpful when I enquired. I wasn't in a rush to receive so didn't mind waiting. Very comfortable to wear, no digging in or slipped s... Leggi di più

Valutata 1 stelle su 5

I so wish I'd read these reviews before ordering. Now over 2 weeks since I placed my order, which up to now hasn't even left China! Sent 3 e.mails with no answer to any of them. I've been inundated wi... Leggi di più

Valutata 5 stelle su 5

After dealing with multiple shipments and none of the Bras fitting me and muse not refunding me but only replacing for the same bra diff size. They finally offered a credit so I could order a differen... Leggi di più

Valutata 1 stelle su 5

Order: 84558 Follow on from original review dated 5th August and still waiting for refund of returned items purchased in June. I was advised to contact customer service via email, but they never... Leggi di più

Dettagli dell'azienda

  1. Negozio di biancheria intima
  2. anche in
  3. Negozio di intimo

Scritti dall'azienda

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 81% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,7

Tutte le recensioni

(3048)

3043 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

I am shocked that the overall rating is…

I am shocked that the overall rating is so low for this company as I personally couldn’t be happier. I am a large chested woman and it has been the bane of my life trying to find a bra that will offer me support as well as comfort but this bra fits the Bill perfect perfectly. The material is really soft the bra is really comfortable and considering it doesn’t have an underwire in it, I find it very supportive. The only downside to this company is that the delivery did take quite awhile I think I must’ve waited around 3 to 4 weeks for delivery but I wasn’t in a huge hurry and now the bra is here. I am definitely going to order another one in a different style and I will be prepared for a long wait.

21 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

Thank you for your wonderful feedback! We’re delighted to hear that you love the comfort, softness, and support of your bra. We also appreciate your patience with the delivery delay and look forward to your next order!

Valutata 2 stelle su 5

I have been asked if I want to write a…

I have been asked if I want to write a review on a product I haven’t received yet !

21 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We apologize for the inconvenience and understand your frustration. We appreciate your patience and hope your order arrives soon. Thank you for bringing this to our attention.

Valutata 1 stelle su 5

Terrible

Terrible. Asking me to review when I haven't reviewed my items! Don't use

21 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We apologize for the inconvenience and understand your frustration. We’re sorry the review request arrived before you received your items, and we appreciate your feedback.

Valutata 5 stelle su 5

The perfect fit for me!

I had almost given up on receiving the bra but when it arrived it fitted me perfectly!
It is extremely comfortable and gave me an instant cleavage! My t-shirt looked great with this bra.
It actually left no marks at all on my skin, unlike many other bras I've had.
I kept it on until bedtime because it felt so good and I have ordered two more.
I love this bra and will be recommending it to all my friends and family.
I am a size 40 DD and the 2XL is the perfect fit. I hope the next bras fit exactly the same.

21 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

Thank you for your wonderful review! We’re thrilled to hear how comfortable and well-fitting your bra is. We truly appreciate your support and recommendations, and we hope you love your new bras just as much!

Valutata 1 stelle su 5

Scammers! Bras aren’t as good as shown

Bras aren’t as good as shown. When asking for a refund they are ignoring emails for ages and then when they do get in touch (after I got my bank involved), they are delaying and trying not to do. They’re basically scammers. AVOID!!!

21 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry to hear that you’re disappointed with the product and your refund experience. We apologize for the delays in communication and understand your frustration. We take your feedback seriously and would appreciate the opportunity to help resolve your concerns.

Valutata 4 stelle su 5

dropshipping vibes thing but…

gives vibes of a dropshipping thing but bra was actually more comfortable than this old VS one I was replacing. thick straps are nice. good enough to not go through the hassle of returning

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

Thank you for sharing your honest feedback! We’re glad to hear you find the bra comfortable and enjoy the thick straps. We appreciate you giving Madam Muse a try!

Valutata 1 stelle su 5

I have been requested to leave a review…

I have been requested to leave a review for the bras I purchased 15 days ago, but I haven't recieved the bras yet, I've checked the tracking and nothing has happened in 4 days.

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry your bras haven’t arrived yet and understand your frustration with the shipping delay. We apologize for the inconvenience and appreciate your patience. Please contact our customer support team so we can look into the tracking status and assist you further.

Valutata 3 stelle su 5

I am unhappy with the way the beta gets…

I am unhappy with the way the beta gets twisted in the wash. The insert on the jelly bra has to be repositioned every time - very annoying and inconvenient

14 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry to hear about the inconvenience with the bra inserts. Thank you for sharing your feedback, as it helps us improve our products and customer experience.

Valutata 3 stelle su 5

I felt it didn't fit well and curled up…

I felt it didn't fit well and curled up under the breasts I am wishing to return it for a refund.

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry to hear the fit wasn’t right for you. Please reach out to our customer support team, and we’ll be happy to assist you with your return request.

Valutata 1 stelle su 5

Changing review from 3 stars to 1

Originally I reviewed with 3 stars, because 1 bra fit great and the other not at all. I also had a delayed shipping time.
I am now changing my review to 1 star, because I have reached out 5 times and received no response from their customer service department.
I should have checked the reviews before I ordered from this scam of a company

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry to hear about your experience with the fit, shipping delays, and lack of response from our customer service team. This is not the experience we want our customers to have, and we sincerely apologize for the frustration caused. We appreciate your feedback and take your concerns seriously.

Valutata 5 stelle su 5

Having ordered a small strapless bra…

Having ordered a small strapless bra that was sadly too big, it doesn’t come in XS, Madam Muse said keep the bra and sent me a code to order another bra for free!
Just ordered another gel bra to add to my collection of 4 different colours.
Great customer service

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

Thank you for your lovely review! We’re happy we could find a solution for you and that you’re enjoying your Madam Muse collection. We truly appreciate your support!

Valutata 1 stelle su 5

I would love to leave you a review…

I would love to leave you a review about your product, but I am still to receive!

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry your order hasn’t arrived yet. We understand your frustration and apologize for the delay. Please contact our customer support team so we can check your order status and assist you further.

Valutata 1 stelle su 5

They do not reply

I want to return my items and despite numerous emails from them asking how everything is going and that if I have any issues to reply and a human will get in touch with me, I am yet to get a single reply to a message from them. I have contacted them approximately 10 times with no reply via email, the website, instagram or facebook. You are unable to initiate a return until you have had email contact but as no-one replies to the email, essentially the returns process does not exist.

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry for the frustration caused by the delay in our response. This is not the experience we want our customers to have. Please contact our support team again so we can assist with your return request and work toward a resolution.

Valutata 5 stelle su 5

Love it

Love it, as described but delivery took longer than expected!

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

Thank you for your feedback! We’re glad you love the product and that it met your expectations. We apologize for the delivery delay and appreciate your patience and understanding.

Valutata 1 stelle su 5

Terrible

Terrible, item never arrived, don’t waste your time

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry to hear your order hasn’t arrived. We understand how frustrating this must be and encourage you to contact our customer support team so we can look into this and assist you.

Valutata 5 stelle su 5

Customer Service is the BEST!!

I purchased 3 bras and one of the bras had a tear in it and I reached out to customer support and they went above and beyond to help fix the problem. They sent me a replacement very quickly. I will only buy my bras from Madam Muse, they are comfortable and fit me perfectly. The staff was very helpful. I am a very happy customer!!

12 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

Thank you for your kind words and support! We’re delighted that you love the fit and comfort of our bras and that our team could resolve the issue quickly. We truly appreciate your trust in Madam Muse!

Valutata 1 stelle su 5

Further to my recent reviews

Further to my recent reviews, I continued to press for a full refund despite the fact the return address no longer existed, I can report that Madam Muse have now refunded me in full, save for the £4.45 Royal Mail fee. Lesson learned. Buy British!!!

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re glad we were able to resolve your refund request. We apologize for the inconvenience and appreciate your patience throughout the process. Thank you for sharing your feedback.

Valutata 1 stelle su 5

Slow delivery

Have waited for delivery for around 3 weeks. so far, nothing...

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry your order has been delayed and understand your frustration. Please send us a direct message with your order details so we can check the delivery status and help resolve this as soon as possible. Thank you for your patience.

Valutata 1 stelle su 5

Just don't. It's basically a scam.

Product does not fit my body type (although I bought it because they specifically said it did). Customer service? Zero! Took them two weeks to respond to my request to return it, then they asked for pictures, now it's another two weeks. They're going to drag it out and then claim I didn't respond fast enough.

30 settembre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry the product didn’t meet your expectations and for the delays in responding to your return request. We understand how frustrating this experience has been. Please send us a direct message with your order details so we can review your case and help move the return process forward.

Valutata 1 stelle su 5

customer service is NON EXISTENT

customer service is NON EXISTENT.
Website says they follow up with 1 business day - ABSOLUTE LIE.
I have used their form that is included and sent 2 more separate emails and total silence.
Followed their sizing guide and do not fit correctly. Exchanges on them - good luck getting any follow up.
DO NOT PURCHASE UNLESS YOU ARE 100% confident on the sizing.

20 ottobre 2026
Non scritta su invito
Logo di Madam Muse

Risposta di Madam Muse

We’re sorry for the lack of communication and the difficulties you’ve experienced with sizing and exchanges. We understand your frustration and apologize for falling short of your expectations. Please send us a direct message with your order details so we can review your case and assist you with the exchange process.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più