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Lovesofas Recensioni 

2912
•
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

I have never received a sofa so quickly. From seeing an ad on social media to finding a local shop, we got the sofa delivered within a week. It arrived within the timeslot and was in a box. It was tak... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Sent a faulty Sofa. The click-clack funtion in of the arms isn't working and taking ages to resolve. Relying on a Company Emmiera Groups for repairs. Their tenchnician came, detected the fault, su... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Was great service kept me upto date with regular emails.the sofa i ordered is great ordered it and three days later it came just like they said.would definitely recommend this company .

Valutata 5 stelle su 5

Took a risk to buy without trying. Couldn’t be more pleased with the sofa and with the whole transaction from buying to delivery. Wouldn’t hesitate to buy from LoveSofas again.


Dettagli dell'azienda

  1. Negozio di mobili
  2. anche in
  3. Mobilificio
  4. Negozio di arredamenti per salotti
  5. Negozio di divani

Scritti dall'azienda

We are a family run business, established in 2010, that stands for comfort, style, and value. Each one of our sofas is designed to fit in with current fashion trends. We embrace traditional values of craftsmanship and quality coupled with value for money, always with our customers in mind. Excellent service and the satisfaction of our customers are of utmost importance to us. Our staff are highly trained and knowledgable about our products and services, so they can give you a unique shopping experience and provide you with top quality customer service.

No more waiting weeks for a sofa!

Scritti dall'azienda

* UK-stocked, no long waiting times
Our ranges are stocked right here in the UK, which means no long lead times and no months-long waits. Most customers receive their sofa within 2–3 days*, with free room-of-choice delivery (delivery to select few remote postcodes may include an additional charge). *Delivery can take up to 5 working days maximum.
* Order today, decide at home within 30 days
With our 30-day returns window, you can take your time making sure your sofa is right for your home. You’re welcome to unpack, set it up, and try it for comfort and fit. If it’s not quite right, you can request a return for any reason within 30 days. Simply keep the original packaging and pack the sofa back up for collection. Return fee is £60. Free fabric samples available at request.
* Excellent value through online-only pricing
We focus on sofas that are built for everyday living — carefully selected designs, durable upholstery fabrics, and solid internal construction — all priced sensibly by operating online.
* Included manufacturing warranty + optional additional accidental warranty
Every sofa comes with a 1-year manufacturing guarantee as standard, and for extra reassurance we offer an optional 5-year protection plan covering accidental damage and the sofa frame, available for upgrade at a small cost to ensure maximum savings and protection our customers.

Fast and free delivery

Room-of-choice delivery within 2-3 days

Room-of-choice delivery within 2-3 days
All items advertised are in stock so delivery will be within 1-5 working days maximum. We deliver to the room of your choice at no extra cost. Unpack & assembly service is available at an extra fee.

Informazioni di contatto

Dozens of sofas on sale now!

Do not miss out on savings - stock is limited.

4,5

Eccellente

TrustScore 4.5 su 5

3K recensioni

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4,5

Tutte le recensioni

(2912)

429 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

The assistance was very helpful and…

The assistance was very helpful and hands-on. I took a while to make up my mind but he was patient and knew much about the prices and availability which made it easier for me to decide on what I needed.

7 ottobre 2026
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Risposta di Lovesofas

Hi Ashaya, we are delighted to hear that you had a great experience with the team in our showroom! Thank you for taking the time to write your lovely feedback and 5* review!

Valutata 5 stelle su 5

Good customer service and excellent…

Good customer service and excellent price

8 ottobre 2026
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Risposta di Lovesofas

Hi Debra, we are delighted to hear that you had a great experience with us and that you are pleased with your recent purchase! Thank you for taking the time to write your wonderful feedback and 5* review!

Valutata 1 stelle su 5

Package box had at least 12 inch hole…

Package box had at least 12 inch hole delivery guys would not lift over my back gate I have since gone to at least 7 big sofa companies and all said the delivery guys who work for them all lift sofas above head is need to get access also one company said they removed window pane on first floor to bring sofa into property

29 settembre 2026
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Risposta di Lovesofas

As explained in our previous correspondence, our 3rd party carrier is unable to lift items above head height due to its handling and safety limitations.

Other companies may offer different delivery services, but their practices do not reflect the capabilities of our carrier. Furthermore, removing window panes was never included in the agreed delivery terms and cannot be assumed as part of the service.

We understand your disappointment; however, the delivery arrangements must be assessed based on the service agreed for your order.

Valutata 1 stelle su 5

Useless customer service

Having decided to use the small claims court to access my refund as per The Consumer Act 2015, I still had no contact from this company. Tesco has issued the refund on their behalf. Just a warning that if you send any items back to this company they will be trashed by their inspection team and you will not be offered a refund buyer beware.

2 ottobre 2026
Non scritta su invito
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Risposta di Lovesofas

We strongly dispute the allegation that our inspection team deliberately damages returned items. We would ask: how would damaging a customer’s returned item benefit our company in any way? Our team’s role is to inspect returns fairly and professionally.

The condition of an item upon return, including whether it was adequately packaged for transit, is an important factor in the assessment. It is therefore unfair to attribute damage to our team without establishing the facts.

We understand your frustration, but the claim that returned items will be “trashed” and refunds denied is a serious generalisation that does not fairly represent our business. We stand by our inspection procedures and are happy to review any specific evidence of alleged misconduct.

Valutata 5 stelle su 5

The sofa was a great price

The sofa was a great price , so comfy and the delivery men were great on time and helped to get the sofa in the front room . We ould recommend them to anyone.

7 ottobre 2026
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Risposta di Lovesofas

Hi Phil, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with the comfort of your recent purchase! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!

Valutata 5 stelle su 5

Great from ordering to delivery …

Really easy to deal with from choosing my sofas through to delivery and installation. Kept me informed at every stage. Delivery staff efficient and friendly

7 ottobre 2026
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Risposta di Lovesofas

Hi Jody, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your wonderful feedback and 5* review!

Valutata 5 stelle su 5

Great

Great. Service

7 settembre 2026
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Risposta di Lovesofas

Hi Tina, thank you for taking the time to write your lovely feedback and 5* review!

Valutata 5 stelle su 5

I am so happy with my sofa

I am so happy with my sofa. Colour, size, fabric everything is great. Delivery service was perfect. I highly recommended!

6 ottobre 2026
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Risposta di Lovesofas

Hi Barbara, we are delighted to hear that you had a great experience with our 3rd party courier! We are also thrilled to hear that you are pleased with the colour and quality of your recent purchase! Thank you for taking the time to write your lovely feedback, recommendation and 5* review!

Valutata 5 stelle su 5

Friendly efficient staff

Friendly efficient staff. Furniture stylish& comfortable.

2 ottobre 2026
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Risposta di Lovesofas

Hi Thomas, we are delighted to hear that you had a great experience with us and the team in our showroom! We are also thrilled to hear that you are pleased with the comfort and style of your recent purchase! Thank you for taking the time to write your wonderful feedback and 5* review!

Valutata 5 stelle su 5

Lovely sofa

Lovely sofa, good price, good communication, good delivery drivers.

25 settembre 2026
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Risposta di Lovesofas

Hi Alex, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Valutata 5 stelle su 5

The contact I had with amazingly…

The contact I had with amazingly helpful staff. Prompt delivery, and great value for money. Ps I have already sent a review.

2 settembre 2026
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Risposta di Lovesofas

Hi Carole, we are delighted to hear that you had a great experience with us and our 3rd party courier! We are also thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Valutata 5 stelle su 5

Two seater chesterfield sofa

Looks as good as the picture on the website. Impressed with the quick delivery and being kept up todate with progress of my order. It's very light weight and it's small size make it easy to move around. It is very firm, which I do not mind. Instructions say it will get softer. The price is reasonable and the sofa meets my needs.

30 settembre 2026
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Risposta di Lovesofas

Hi Mark, we are thrilled to hear that you had a great experience with us and our 3rd party courier! We are also delighted to hear that you are pleased with your recent purchase! Thank you for taking the time to write your lovely feedback and 5* review!

Valutata 1 stelle su 5

Extremely hard and uncomfortable sofa…

Extremely hard and uncomfortable sofa with unbelievable thin padding at d top u can literally feel the wood. Am talking about lovesofa's Livorno sofa which i believe was copied from sofology. The click click mechanism meant to recline the headrests does not work leaving u with Extremely hard and rigid frame. Complained to the company about d thin padding at the top and requesting returns and collection but was met with atrocious and unimaginable demands to provide packaging which the company took away after installation plus stating 360 pounds wld be deducted from each sofa which means i wld loose over 700 pounds for item that is not as described. I have given them two working days to do the needful or face legal action. Think long and hard before buying from this company if you value peace of mind and comfort.

19 settembre 2026
Non scritta su invito
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Risposta di Lovesofas

We must clarify that this review does not accurately reflect the correspondence. The photographs and video provided were reviewed, and no manufacturing fault was identified. A return was offered, and the applicable collection charge of £60 per sofa was clearly explained in accordance with our Terms & Conditions. The £360 figure subsequently stated in one email was an error, which we acknowledge and apologise for. It is therefore incorrect to suggest that we were seeking to deduct over £700 from the refund or deliberately obstruct the return. We remain willing to proceed with the return on the terms previously communicated.

Valutata 1 stelle su 5

return scam

Returned a sofa and two chairs..delivery men weren't told about the chairs to be collected so their van was full..l packed the goods correctly with the original bubble wrap bags..then covered and taped items correctly..as the items were squashed into the van l assume the packing became loosened..love sofas refused to refund me the full amount for my return and deducted £295.00 ! They sent me photos of a scuffed sofa and chair..so damage done on van or in warehouse..l doubt I'm not the only one scammed in this way to make them more money..disgusted with this firm..avoid like the plague !

7 settembre 2026
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Risposta di Lovesofas

We strongly disagree with the claims made in this review and feel it is important to correct the record.

Your order was for a 3-seater and 1-seater sofa, not two chairs. Following collection, both items were inspected and photographed. The images clearly show areas of upholstery left exposed and insufficiently protected for return transit, including areas that were visibly uncovered at the point of collection.

Our Terms & Conditions clearly state that returned furniture must be securely and sufficiently packaged, and the deductions were applied in accordance with these terms based on the damage found.

The suggestion that we deliberately damaged the furniture in our own warehouse to retain £295 is simply not credible. Deliberately damaging returned stock would serve absolutely no legitimate business purpose and would only create a financial loss for us.

We are sorry that you are unhappy with the outcome, but accusations of scamming are wholly unfounded. The deductions were made based on the condition in which the furniture was returned and the agreed return terms.

Valutata 5 stelle su 5

So far very happy

So far very happy. Would recommend to friends

22 settembre 2026
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Risposta di Lovesofas

Hi Chris, thank you for taking the time to write your wonderful feedback, recommendation and 5* review!

Valutata 1 stelle su 5

If I could give no stars I would avoid…

If I could give no stars I would avoid buying delivery 3 hours behind about 8am explain that one . Men turned up at 6pm literally through it off the truck I paid for assembly bits missing not assembled properly do not bother with this company you have been warned

2 ottobre 2026
Non scritta su invito
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Risposta di Lovesofas

We’re sorry to hear about your experience, although some of the points raised are unfortunately outside of our direct control. The delivery was carried out by our third-party carrier, and the delays and handling you describe are not the standard we expect from them.

We’re particularly disappointed to hear your comments regarding the assembly and missing parts. We take these concerns seriously and would have been happy to investigate and resolve any specific issues had they been raised with our team.

We apologise for the inconvenience caused and will pass your feedback on to our delivery partner.

Valutata 5 stelle su 5

Ordered the 2 seater Lincoln in grey…

Ordered a sofa on Sunday 27/09/26, sofa was delivered on Wednesday morning 30/09/26
Delivery was quick and the couriers friendly and helpful.

30 settembre 2026
Non scritta su invito
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Risposta di Lovesofas

Hi Sienna, we are delighted to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Valutata 1 stelle su 5

Unfortunately I didn't have a great…

Unfortunately I didn't have a great experience with lovesofas, the times I got told were 10-12, then I had an update saying delivery attempted when it wasn't, so I call to find out whats happened, 10:50 I got told my sofas will be with me in an hour... that went and gone so I ring again then I get told 4/5, that time went and office hours closed, I didn't end up getting my sofas until 8pm! I understand things happen but having to wait in all day when you've been told a certain is a but of a pain especially with no where for my children to sit, very disappointed.

30 settembre 2026
Non scritta su invito
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Risposta di Lovesofas

We’re very sorry about your delivery experience. The delays, inaccurate updates and multiple changes to the estimated delivery time were understandably frustrating, especially after you had arranged your day around the information provided.

Unfortunately, the delivery was handled by our third-party carrier, and this level of service is not what we expect from them. We sincerely apologise that you were left waiting until 8pm and for the inconvenience this caused you and your family.

We appreciate you bringing this to our attention and will be raising the feedback with our carrier.

Valutata 5 stelle su 5

All went well.

Order on time, delivery efficient.

25 settembre 2026
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Risposta di Lovesofas

Hi Christopher, we are thrilled to hear that you had a great experience with us and our 3rd party courier! Thank you for taking the time to write your lovely feedback and 5* review!

Valutata 5 stelle su 5

Great company.

The entire ordering and delivery process was incredibly straightforward, and everything arrived exactly on time.A special thank you to Jan and his colleague, who delivered the sofa. They were exceptionally polite, professional, and respectful towards both my home and my children while getting everything set up. It made the whole experience stress-free. Overall, a great experience and I am very happy with my new sofa. Thank you. Marina

27 agosto 2026
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Risposta di Lovesofas

Hi Marina, we are delighted to hear that you had a great experience with us and our delivery team! We are also thrilled to hear that you are pleased with your recent purchase! Thank you for taking the time to write your wonderful feedback and 5* review!

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