Love Necklace Recensioni 

786
•
TrustScore 3 su 5

3,2

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Valutata 4 stelle su 5

I ordered a personalised item with my own message. First item delivered did not have my message on it. However, after contacting customer services they resolved the issue and send me a replacement w... Leggi di più

Valutata 5 stelle su 5

I was thrilled with the necklace. I bought it for a friend’s birthday she is absolutely thrilled she hasn’t taken it off since I gave it to her. Really good quality especially for the price. Thank you... Leggi di più

Valutata 1 stelle su 5

Ordered a bracelet for a loved one those pet had passed away. This website did not deliver anything even after going back and forth with their designated administrative person named Anna. It's been tw... Leggi di più

Valutata 1 stelle su 5

Bought mother / daughter bracelet advertised on social media. Both bracelets broke within a couple of hours wear. Very disappointed in quality for price paid. Reached out via customer services to re... Leggi di più

Dettagli dell'azienda

  1. Gioielleria

Scritti dall'azienda

Here at Love Necklace we create unique jewelry for you to immortalize that special someone that you hold close to your heart. May it be a deceased family member, pet, a special moment, or just something that you wish to hold close to your heart.


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

786 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 73% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,2

Tutte le recensioni

(786)

183 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Buyer beware!

I ordered a necklace from Love Necklace and waited almost a month for delivery. The company claimed it had been delivered, yet I never received it. To make matters worse, they emailed me asking for a product review on an item I didn’t have!

I informed them immediately, and they said they would investigate with their courier. Since then, I’ve heard nothing back. I’ve followed up twice with no response.

This experience has been extremely disappointing, and I regret not checking Trustpilot before purchasing. I strongly advise anyone considering buying from Love Necklace to think twice. Poor communication and zero accountability.

20 novembre 2025
Non scritta su invito
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Risposta di Love Necklace

Hi Gloria,

Thank you for taking the time to share your feedback regarding order #101579.

I’m truly sorry for the inconvenience you’ve faced — especially the delay and the lack of timely follow-up. That’s not the experience we want for anyone, and I completely understand how disappointing this must have been. 💔

Although the courier has marked your parcel as delivered, we fully recognise that your experience says otherwise, and we regret not addressing this more promptly.

We’ve sent you an email to help resolve this as smoothly as possible. Please kindly check your inbox and let us know how you'd like to proceed — we're absolutely here to make things right. 💫

Warmest regards,

Anna
LoveNecklace

Valutata 1 stelle su 5

There is lack of communication…

There is lack of communication throughout the whole process. I have asked in many emails for an update, to no avail. I have also asked for a refund as the product still hasn't arrived. I was led to believe the company was in UK not in SWEDEN.

8 novembre 2025
Non scritta su invito
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Risposta di Love Necklace

Hi Cathy 💛

Thank you for taking the time to share your honest feedback about your order LN105964.

I’m truly sorry for the communication issues and delays — that’s not the experience we want for you, and I completely understand how frustrating that must have been.

From our side, we believed everything had been resolved via email, but if anything still feels unclear or unfinished, please let me know.

If you have any further questions or need help with anything at all, don’t hesitate to reach out — we’re here to help!

Warmest regards,

Anna
LoveNecklace

Valutata 1 stelle su 5

Do not use this company

Do not use this company! It’s a scam! I ordered a bracelet from them, initially they tried to stall by saying they didn’t recognise the address (it’s a uk postal address and we have deliveries all the time), then they just went silent. I think it’s a scam company who try to stall you long enough so enough time passes and you can’t dispute it. It’s now in the hands of my bank

18 novembre 2025
Non scritta su invito
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Risposta di Love Necklace

Hi Sarah 💔

I’m truly sorry to hear about your experience—it’s incredibly upsetting to feel ignored, especially after placing your trust in us. I completely understand your frustration, and you have every right to feel this way 💛.

We are a real business, and I’m so sorry it felt like we were stalling—your address should never have caused this kind of delay. If you’re still open to it, I’d love to personally check your order and help however I can 🌟.

Thank you for sharing your feedback, and again, I’m deeply sorry for the stress this has caused ❤️.

Warmly,
Anna ✨
LoveNecklace

Valutata 1 stelle su 5

Awful.

Awful.
Jewellery delivered late. Poor quality and not as advertised. Sent back to Sweden where they state they are based to process the refund. As soon as it was received, all contact stopped, and no refund given. Having to manage this process through my bank.
Avoid at all costs.

13 novembre 2025
Non scritta su invito
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Risposta di Love Necklace

Hi there 💔

I’m truly sorry for your experience—it’s incredibly frustrating to deal with delays, poor quality, and then feel ignored after sending something back. That’s absolutely not the level of service you should receive, and I completely understand your disappointment 💛.

If you’re open to it, I’d love to personally look into your case and make sure your refund is properly handled. Please share your order number or the email used for the purchase, and I’ll do everything I can to help resolve this quickly 🌟.

Thank you for your patience—and again, I’m so sorry you’ve had to go through this ❤️.

Warmly,
Anna ✨
LoveNecklace

Valutata 1 stelle su 5

Bought a ‘Big Sis Little Sis’ ring that…

Bought a ‘Big Sis Little Sis’ ring that was supposed to be adjustable. However it is only adjustable by pulling the gap in the ring bigger and is therefore unwearable as it pinches the finger. Waste of money and very misleading, also took ages to arrive from China!

1 novembre 2025
Non scritta su invito
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Risposta di Love Necklace

Hi Liz 💔

I’m so sorry to hear the ring didn’t meet your expectations—especially something as meaningful as a ‘Big Sis Little Sis’ gift. That must’ve been so disappointing, and I completely understand your frustration 💛.

The adjustable design should never feel uncomfortable or misleading, and I truly regret that it arrived in this condition, especially after such a long wait.

If you can share your order number, I’d love to take a closer look and see how we can make this right for you 🌟.

Warmly,
Anna ✨
LoveNecklace

Valutata 1 stelle su 5

DO NOT ORDER - THEY ARE LIARS AND CHEATS!From Sweden

From Sweden! Ha - don't make me laugh - the nearest this mob have ever got to Sweden may be a trip to Ikea! They lie about everything, the goods come from China, cost pennies to make and you fork out good money for them and then the company won't refund! Liars through and through - any positive reviews are those either stolen from other sites or reviews they have made up themselves.

17 aprile 2025
Non scritta su invito
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Risposta di Love Necklace

Hi Linda 💛

Thank you for taking the time to share your honest feedback about your order LN105964. We’ve sent you an email so we can better understand the situation, as we believed everything had been settled — but if anything still feels unclear or unresolved, please let us know.

Kindly check your inbox and tell us how you’d like to proceed. We’re here to help and make things right. 💫

Warmest regards,

Anna
LoveNecklace

Valutata 1 stelle su 5

AWFUL! Do not use

Firstly, they aren't based in the UK. They sent me something completely different from what was pictured.
They said they would give 50% off after at least 10 email. After another 10 emails I had no reply. Do not go near this shop.

23 ottobre 2025
Non scritta su invito
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Risposta di Love Necklace

Hi Shona 💔

I’m so sorry for the frustrating experience you’ve had—especially after receiving the wrong item and struggling to get support. That’s incredibly upsetting, and you absolutely deserve better 💛.

We never want our customers to feel ignored or misled, and I truly regret how this was handled. If you’re open to it, I’d love to personally check your order and help find a proper solution. Just send over your order number, and I’ll make it my priority 🌟.

Thank you for your honesty—we’re here to do better and make this right ❤️.

Warmly,
Anna ✨
LoveNecklace

Valutata 1 stelle su 5

Blooming awful

Blooming awful. Took weeks to come. Was supposed to be a photo of a dog in a keyring. There is no visible photo of the dog in the keyring. I have sent numerous messages and emails, they won’t respond. The phone number on the website is fake.

10 novembre 2025
Non scritta su invito
Logo di Love Necklace

Risposta di Love Necklace

Hi Justine 💛,

Thank you for taking the time to share your experience with order 102442.

I’m genuinely sorry for the disappointment this has caused. I completely understand how upsetting it is to wait for a meaningful, sentimental piece and then find the photo isn’t visible — that’s not what you should have received, and I truly empathize with how you’re feeling. 💔

I also want to sincerely apologise for the delay in our replies. You deserved a quicker response, and I’m sorry you felt ignored. That’s not the standard of care we aim to provide.

Just to clarify, our phone line isn’t monitored for customer support. To make sure nothing is missed and your case is handled properly, we assist through email so we can track everything and resolve concerns as efficiently as possible.

We absolutely want to fix this for you. Please reply to our email with a clear photo of the item you received.

As soon as we have that, we’ll review it immediately and arrange the most suitable resolution for you — whether that’s a replacement or another option you prefer. 💖

Thank you for your patience, Justine. We truly appreciate it, and we’re committed to making this right for you.

Warmly,

Anna
LoveNecklace

Valutata 1 stelle su 5

Avoid at all costs

Avoid at all costs, posh elegance necklace arrived broken ( but certainly not artisan jewellery, cheap and nasty) contacted them to return they emailed back ( the only email received) and had to pay £9.70 to return a £19.99 necklace, heard nothing from them since, now in the hands of my bank.

24 ottobre 2025
Non scritta su invito
Valutata 4 stelle su 5

Copper Bracelet

Delivered within a reasonable timeframe, although the company gave the impression that they are in the UK when the bracelet came from China. Tracking was accurate. Minimal packaging but not that bothered. Bracelet as described and appears to be of decent quality.

5 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Very good tracking from Sweden to the…

Very good tracking from Sweden to the UK..excellent customer service as didnt realise there is only one set of earrings( my mistake) so messaged them so the company gave me a reduction, but when they arrived they were nice so decided to order another set so my Grandaughter she loves them and wore a pair on her birthday...she is 15...

16 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Shocking services, false advertisement no box, no description cards, all jewellery tangled

Honestly if I could give 0 stars I would the pictures online are nothing like what I received. The engraving on the jewellery is tarnished and you can barely see the names. My order was nearly £100. I was told I could only have a refund if I paid for postage back to Sweden. I’m unhappy with the communication from the saler due to the the false advertisement and lack of remorse for this. I wouldn’t put this jewellery on my dog

31 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Absolutely shocking company

Absolutely shocking company!
I’ve ordered a bracelet on the 28th of September and still haven’t received it, there reply was oh it’s been lost so we’ve sent a replacement but then back track on what there saying as they wouldn’t give me any tracking info, so the bracelet quite simply hasn’t been sent, I’ve asked for a refund five times and it’s now no use to me! Still waiting for a reply 3 days later, simply DO NOT ORDER from this company, they love to lie! Ohh and I’ve got a tracking from them but they still have my order LOL! As evri has confirmed that it’s still with sender

31 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all cost

Avoid. My bracelet took 4 weeks to arrive. They said it was being ‘hand crafted’ but when it arrived it came in a little plastic bag and looked like it could have been ordered from temu or shein for £2 (it cost over £25)

I was told by customer service that they would refund me as it took so long to arrive, but then they went quiet and I heard no more.

29 ottobre 2025
Non scritta su invito

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