Lorex Technology IncRecensioni 

The technician was good at guiding me through the system and troubleshooting problems. Would have been nicer if they were a little bit louder but everything worked well

This system is terrible. Constantly cutting out, everyday I have to unplugged every day , to work properly,  one of the cameras is not working properly and already water damge . calling the custumer service for multiple time , and try to do troubleshooting  we did everything we can .
And end the custumer service told me to send proff of the purchase and pictures of the serial number and model number to the waranty office .
Calling week later they repond that they will not cover it beacuse I didnt purchase from the lorex autrizes delear. (I did purchase from Ebay) and I talk to the custumer service they refuse any help and I ask them I want talk to a super visore ,they refused and the supervisor told me the something she told they will not cover it.
So the don't to want to  fix or replace the dvr .

customer service is horrible. Don’t trust this company when it comes with troubleshooting. They barely know their products and their automated responses on here are just a bunch of bull. They also don’t like to give out replacements when their stuff breaks within warranty.

Understand my issue quickly. Provided solution clearly. Good communication skill.

Alfred offered great customer service in trying to help me resolve my issue with my device. Lorex has a geat customer service team that I can say with confidence.

Rep was respectful and helpful. He went from him to help me out. He resolved my issue. He explained everything that was going to be done. I could not have expected more of him. Great service keep it up.lorex

Joe was very polite and walked me through every step of resetting the system and password.

The agent was excellent in her assistance. My issue was resolved. She's a great tech and communication was great!

Technician Oliver helped me troubleshoot the system and resolved the loss of net connection in about 15 to 20 minutes.
I truly appreciate his patience and expertise. He's highly competent.

THEY don't stand behind their Extended product warranty.

She was very patient and professional. She understood my needs and worked effectively to get it resolved.

Customer service very helpful and nice, problem solved smoothly.

Pleased with the support I received with the recording on my new door bell device.
Thank you again.

Not good quality.
Bad service

The technician knew exactly what to do, walked me through the steps and resolved the issue.

Customer service was very patient and step by step guide. It was my very first time setting up the system.

The person was very helpful and patience i am not a tech person but it was a very smooth experience resetting my doorbell

CRAP! My $688 Fusion NVR didn’t last 2 years in my new home. Defective internal fan. Purchased 8 cameras to go with it so now for it to work I need to purchase more overpriced CRAP.

I ordered a Camera/NVR bundle from Costco. It was shipped directly from Lorex and the quantity of the wrong items were shipped minus a NVR. They refused to make it right or sell me a NVR to complete my system. Good thing that Costco has integrity and a good return policy. I will look to buy another Camera system from a competitor. I thought Lorex was a more reputable company. Lost this sell!

In reply to Lorex below, hopefully, Costco will recognize that Lorex was not willing to work with this case & customer, as well as, refused to correct their mistake! Your excuse that you cannot access the Costo orders is a lame reason. The items/shipments were shipped directly from Lorex, not Costco! Costco should stop selling Lorex products. Companies with bad customer service don't have a future. Wake up Costco!