Lorex Technology IncRecensioni 

Horrible service, I have used them in the past and they were fine. This time I have a defective system. I used the online help tool. Told them this is a time sensitive issue. I was told no problem you will recieve a new replacement in "48 hours to 78 hours." I then spoke to a phone operator who assured me this is accurate. When I called back 3 days later I was told they did not put in the information correctly and that they wil work on it again and mark it as urgent. I informed them a second time this was very time senstive. I called back again 3 days later and now the supervisor tells me he has no idea how to help and I'm being told that I need to speak to a new department who can help but who has no idea whats going on. When speaking to the new department I was told that it will take 3-5 days to process a warranty. The supervisors at the IT/warranty department refused to take my call. I was told multiple times not to worry it will be handed. It has not been handled and now I need to spend more money to see if it is possible to fix the system on my end.

I ordered a camera which I had to return because it wasn’t exactly what we were looking for. The return process has been a nightmare. I sent it back the very next day and was notified when they received it via email stating it would be 7 business days to issue a refund. After the 7 days and no refund, I called support and told me the team that handles refunds would reach out to me in 24-48 hours. Seriously? I requested to speak to them and was told they only communicate by email. So if you plan on getting a camera from them, make sure it’s the one you want because will have to fight for a refund like I am. I will never buy from them again!!

If you're an existing customer and run into a problem, you are on your own. I've written "customer service" twice because my video doorbell was hot and going offline all the time. No response. I will be disconnecting before it starts a fire.

Incredibly poor performing playback. It takes 20 minutes to watch 10 minutes of video. Additionally, downloading video to a local machine to overcome the choppy slow playback just doesn't work. Overall this is one of the worst pieces of software that I have ever seen.

3rd camera in a row that has failed prematurely even purchased extended warranty this time still getting the run around, you can tell they are trying everything to get out of honoring the warranty, do yourself a favor and go to another company to purchase your security system needs!!!!!!

Disappointed with Lorex not standing behind their products. Purchased a complete wireless system in 2021. The lithium batteries no longer hold a charge. I called Lorex to purchase replacements only to find the product was discontinued with no battery parts available. They offered a 5% discount to upgrade to a new system. Checked several websites including Amazon, no battery replacements are available. Why would I purchase an upgrade if the company does not stand behind their product to offer parts. My system is 5 years old.

Worst customer service and products!

Ordered a new dvr when the original one went out. Like clockwork, they only last 1 year. The “new”one showed up and ultimately was “defected”. After wasting about 30 minutes with customer service I ended up returning and throwing all my lorex equipment away. Doesn’t even deserve to be recycled. The wires are cheaply made and produce a low quality picture. Lorex doesn’t have any technician employees to install their camera systems. They expect the home owners to do it which, is completely ridiculous. Hands down the worst security company in existence with the highest prices! Total rip off…I called a local company, they came out and installed a new system for a reasonable price. Night and day difference. Stores that carry lorex such as Amazon and Home Depot should immediately terminate their contracts and throw all the Lorex products in the garbage.

One of my 4K cameras has wifi connectivity issues. It is constantly dropping. Wifi is close so there should not be a problem. But there is. The other 3 wifi cameras maintain connectivity even though they are further from the wifi, to the app but not my NDR. Overall I am disappointed that I chose this manufacturer.

We are done with Lorex customer service. What a joke this company is for home security and professional support. Customer service is untrained, follows a process that took us now 2.5 hours on a warranty replacement for a doorbell camera. We are still on the phone as I type this review. Useless questions to solve the issue to get a replacement camera that will not power up. I have never spoken to a customer service department that is so circular and appears unwilling to solve your problem with inexperienced comical questions. Who has a three hour replacement under warranty process to replace a doorbell. Do NOT buy from Lorex. You will regret you did. Ps. Three hours and received approval to replace under warranty my 4k door bell camera. Even though they do not sell the camera (why?) and only the 2k cameras now makes me believe there are problems with this short lived product. I spent the extra money for the 4k. Second, we did not use the chime that came with the camera because we receive an alert via our phone when someone came to the door. I was told that the camera malfunctioned because it was not connected to the chime. No where in the IFU ( instructions) did it say it must be connected yet my camera worked fine for 11 months. Yet, I had an electrician verify I had 16 volts coming in from the mini transformer and also indicated connecting the chime was not necessary. I am expecting a 4k refurbished replacement and would not be allowed a 2k camera replacement even though they were discontinued. I am expecting this camera won’t last either pushing me outside my warranty when this one fails.

We are a large business, and our experience with Lorex has been extremely disappointing.

Their support is not professional and does not meet basic expectations for a company selling security systems. There is no proper follow-up process, no accountability, and no clear communication. Support tickets are not handled in a timely manner, and in many cases, there is no follow-up at all — even after multiple attempts to get assistance.

For a company in this industry, the lack of a structured support team is unacceptable. When issues arise, especially with security equipment, businesses need reliable and responsive support. Unfortunately, that is not what Lorex provides.

Based on our experience, I cannot recommend Lorex for any business use.

Absolutely terrible product. I purchased this NVR system in December 2020, and within less than 5 years, it completely stopped working. This is unacceptable for something that is supposed to protect your home and provide reliable security.

This system is a complete waste of money. The quality is poor, the durability is a joke, and clearly, it’s not built to last. When you invest in a security system, you expect it to perform when it matters most—not fail and leave you frustrated.

Save yourself the headache, stress, and regret. Do NOT buy this system. It might work for a short time, but sooner or later, it will let you down—and you’ll end up wasting your hard-earned money just like I did.

So after trying for several months now to get hold of customer support when I finally did the line was really bad glitchy and very delayed. Apparently this was my fault it was my phone nothing to do with the fact the uk support number goes to the other side of the world. Very unhelpful and still haven’t got the problem sorted.

Previously, password reset attempts failed due to a character limit mismatch. This time, Lorex's technician was great—walked me through everything and resolved it perfectly. Thank you!

I have a new Lorex camera. It was up 6 months. The nigh vision stop working. After removing the camera. I found out it was full of water. I pulled the camera apart and it was full of water. Also noticed it had 3 moister packs in the camera. I could not believe it. So I guess Lorex antisap that the camera would leak. Hum!

I purchased a 8 camera and 3TB NVR from Lorex along with a 2 year Extended warranty in May 2022.
I called Lorex because one of my 8 camera’s failed and technical support stated I needed a new camera. They told me that I had to pay 100 US dollars for a replacement.
I told sales that the failed camera was less than 4 years old and I needed Lorex to give me a better price than 100 dollars , they quoted me a cheaper camera for 89 dollars , but it would be lower quality .
I was upset with Lorex because I was expecting a longer life on the cameras.
Sales stayed that their price was firm and if I wasn’t happy I could post my review.
I told I would definitely post my review , along with pulling out their system and going with a company that takes care of their customers who buy their products

Très déçu par mon expérience avec cette entreprise. Malgré un investissement de plus de 1000$, le système manque cruellement de fiabilité. Mes demandes d'amélioration répétées sont restées sans réponse, et l'absence totale de mise à jour du micrologiciel (firmware) depuis plus d'un an soulève de graves inquiétudes quant à la sécurité du produit. À éviter.

Stopped working because of the firmware wont update anymore after i buyed it 2 years ago . Called lorex , told me to buy another one...

Please don't by this product, technically supportingi s Absolutely rubbish they blamed my my internet provider .lol

Had i reviewed this shite product ahead of time i would've never purchased. Half the time when i go to open app and see live view it says 'uh oh somethings wrong' Yeah...app is shit. I click on HD and it reverts back to SD. I tried reloading app, useless. This equipment is barely 3 months old.

Camera failed just after 18 months. Called customer service tech support. Rep had me go through several steps to ensure it was connected and powered just tell me that it was out of warranty. Why all the steps?
I am very displeased that 1 of my 4 cameras has failed just after 18 months. Does this mean that the other 3 will fail soon as well? I have =RING cameras at another property for nearly 10 years now and they all still function well. I figured Lorex was supposed to be better RING and gave it a try. Well, Lorex is apparently not better.
I hope that Lorex can provide better support and replace my 18 month old camera.
Please train your tech support reps better.