Elder TechnologyRecensioni 

I made a purchase online from BEST BUY then to find out its a third-party seller SECOMART. The product does not work and I tried to return it but told it had to be inspected and to be in 100% new condition or the refund would be denied. The only way to see if the procuct worked was to set it up. Im not sending it back for them to keep it and not refund my money. I have went to Best buy store and have NO help. VERY BAD CUSTOMER SERVICE on both parts.

June 2 2026
After this review they did send a pre paid slip to send back and asked to have this review removed.

Reply
To resolve this matter as quickly as possible, we have arranged for an expedited replacement unit and would also like to offer you a 10% courtesy discount as a gesture of goodwill and appreciation for your patience.

We hope this resolution addresses your concerns and demonstrates our commitment to customer satisfaction. If you feel that we have resolved the issue to your satisfaction, we would sincerely appreciate you updating your Truspilot review to reflect your overall experience and the support provided by our team.

Replacement Problem

I received the replacement NVR today, but I am very disappointed with the condition of the unit. First, there are several missing screws, and it appears that the internal fan is also missing. Furthermore, this replacement device is experiencing the exact same technical issues as the original one.

At this point, I am no longer interested in further troubleshooting or replacements. This is unacceptable, and I would like to request a full refund. I am prepared to return the entire unit once the refund process is initiated.

Please let me know the next steps for returning the system and receiving my refund.

Reply back
hank you for your feedback regarding the replacement NVR.

Regarding the hardware, please be assured the unit is complete; this model utilizes a 2.5-inch HDD with a specific screw layout and is designed to operate without an internal fan.

Please note that the product is no longer eligible for return or refund because the return period has passed.

I HAVE TRIED TO RETURN SINCE 3 DAYS AFTER RECEIVNG THEY DIDNT ANSWER TILL AFTER THE RETURN PERIOD.

I bought the Elder 4K PTZ system through Best Buy. I was pleased how quickly it arrived. Setup was not at all difficult. As I am in eastern Ontario, temperature in the winter is an issue. This system works to -30c, which is quite unique in a DIY security system. As a result, the cameras need 12v power. Secomart sells 10m extension cords-perfect! Video is clear, intrusion detection works like a charm. Secomart support answered my questions promptly, and well. This is a good solution.

System is time consuming piece of crap. when the batteries would not last, they suggested solar panels, bought them, still no luck. The software font is so small on a 86 inch TV you need to be 4 ft away. the password is asked for every 30 secs and it is a long one by default. The support is so sorry, send us the Serial number, bill of sale, any lots of I.D. run do not walk away from this system and Secomart that sells it. Junk. After $2000.

I bought a 10 cameras security system from Elder brand and they are fantastic. Cameras have crystal clear images and colorful day and night. I installed 6 cameras outside and they are fully weatherproof even -38 degrees! Mobile app works great and it was super easy only plug and play. I’m very satisfied and recommend Elder security cameras.