Lorex Technology IncRecensioni 

I bought an 8 camera and DVR system from Pricesmart in Kingston Jamaica in 2020. The simple problems were that the 1 TB hard drive never worked and 2 cameras were not functioning straight out of the box. We paid good money and drilled many holes in our house to set it up. The real problem started when we realised that we could not view the cameras remotely on the Lorex Cirrus app remotely. The cameras were absolutely useless because they couldn't do what they were bought to do. Customer service is terrible. Due to my location, their toll free number does not accept calls from my country. Whenever I email technical support, they tell me to call. I was overseas and got through to them only to be told I have to be in Jamaica near the system to be helped. This back and forth has been going on for over 3 years with multiple contacts and never being helped. I would have thrown the system in the trash and bought cameras that worked a longtime ago, but it hurts me to see the modifications done to my home to put up this system only for it to be torn down. Did I say customer service is terrible? Buyer BEWARE.

The help person provided excellent assistance, answered all questions, and helped me place the correct order.

her friendly and helpful attitude was wonderful.

she was able to help me when i had been struggling with finding a place to reinstall my lorex cloud software.

she walked me through every step to accomplish what i needed.

i am 86 years old and she really did a great job on solving my situation.

thanks for having someone like her to help seniors like me when they need it.

don brink
tacoma, washington

The gal that helped me was very knowledgeble and new just what to do.

when the website said 'Dont wait for Black Friday the price wont get cheaper' I placed an order. Then when on Black Fridday it was cheaper I complained and got a refund for the differance. Only proving 'If you dont ask, you dont get' I suspose

Short wait time. Knowledgable personnel.

Do NOT buy ANY products from this company, there are lots of complaints regarding privacy and the company was actually blacklisted in the US. We had a hack of a time to get our data deleted from their system. (We were actually reseller of LOREX). Only threats with law suits helped and it took them still weeks(!) to do so. NO THANKS.

Customer service was great to work with and matched the Black Friday price listed a couple days after I had already purchased the product.

I bought a Lorex system from Costco. Hard drive failed. Got a replacement, hard drive failed again. I used to build computers. Lorex is using Western Digital hard drives. They were bad & cheap HD's 20 years ago and still are. Doing what they do whiring noise just before they fail.

Great communicator and clear instructions.

Rep listened to me, was friendly and patient.

I dealt with Liam, he was patient and informative

This is the first help line that was very helpful, keep up the good work.

Technician resolved my issue without a lot of asking a lot of extraneous questions.

Good service

The agent Carl took care of my problem very quickly and professionally, I can't say enough about the pride he takes in his job of helping people,,in the middle of the mayhem my sell went died and I couldn't get back to him by email and wasn't sure what I could do but about 30 minutes charging my phone and scratching my head the phone rang and low and behold it was Carl asking me was Iwas prepared to finish the reset,,that man didn't have to call back but he did and I think that speaks volumes to what yall have on the other end of a call,,I appreciate him greatly for working through the shooty phone connection cutting in and out with us and him having to ask me two or three times what I said sometimes when he ask me a question,,,
My hats off to him,,give him a raise because you need people like him to be successful 💯%

Very patience.
It seemed I received an older unit that have been already paired and the password set.

However the procedure was efficient and effective.

I called in with an issue with the mobile app. After authentication my issue was resolved in less than 5 minutes.

Worst customer service!!! Don’t buy Lorex, you will be sorry…

The last time I tried to get my password reset. It was not possible as they kept giving me a 6 character password, but the system required 8-15 characters. This time it worked out and Lorex's technician did a great job of leading me through everything to get it straightened up. Thank you so much.

Technician knew which questions to ask and where to go to get the solution. Great job and his communication skills were outstanding.