The London Mint Office Recensioni 

11.451
•
TrustScore 4.5 su 5

4,6

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Valutata 3 stelle su 5

Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di monete
  2. Negozio di oggetti da collezione

Informazioni su The London Mint Office

Scritti dall'azienda

 

About The London

Mint Office

 

Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.

We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.

Visit Our Website Contact Us
Why Collect with Us?

• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.

• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.

• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.

Frequently Asked Questions
Our Commitment to Collectors

Coin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.

Learn & Discover

The London Mint Office Guarantees

Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.

At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.

Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.

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Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

11K recensioni

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Ha risposto al 93% delle recensioni negative ricevute

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4,6

Tutte le recensioni

(11.451)

1540 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I continue to receive top notch service…

I continue to receive top notch service from the London Mint Office. I spoke to Grace today in the finance department, she was polite and professional throughout. Her attention to detail was excellent meaning the transaction was smooth and swift.
I'm looking forward to receiving my order.

22 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi Kay

Thank you for your fantastic review! We're so pleased to hear about your positive experience with our finance department. It's wonderful to know that our colleague was polite, professional, and that their excellent attention to detail made your transaction smooth and swift. We appreciate your kind words and are glad you're looking forward to your order!

Have a lovely day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

So I purchased the Marilyn Monroe coin…

So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which is what I wanted. I contacted the customer service people and spoke to Jayne Thomas who was extremely helpful and explained everything simply so I could understand everything that was going on. Thank you Jayne for your help!!

22 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi Alicia

Thank you for your wonderful 5* review! We are so glad to hear that our team was able to assist you effectively with your order. It's wonderful to know that everything was explained clearly and that you had a positive experience resolving the matter. I will be sure to pass your feedback on to Jayne, she will be thrilled.

Have a lovely day.

Many Thanks
Laura, Customer Experience Advisor.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Beautiful little coin

Beautiful little coin

21 luglio 2026
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Risposta di The London Mint Office

Hi Tom

Thank you for your lovely review! We're delighted to hear you're pleased with your coin. We hope you enjoy adding it to your collection, and thank you for choosing The London Mint Office.

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Wonderful young man

Wonderful young man giving very detailed explanations of the coinage history, was very helpful, patient and respectful.

21 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi

Thank you for your lovely review! We're so pleased to hear you had such a positive experience and found our team member helpful, patient and knowledgeable. It's great to know you enjoyed learning about the history behind the coinage too. Thanks for choosing The London Mint Office!

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Staff are very professional and helpful…

Staff are very professional and helpful with a sound knowledge of the products they offer.
Orders delivered promptly usually within a few days using the Royal Mail tracking service which is very useful as it notifies you of delivery date and gives you an approximate delivery time.

27 giugno 2026
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Risposta di The London Mint Office

Hi Robert

Thank you for your wonderful feedback! We're so pleased to hear you've found our team professional, helpful and knowledgeable. It's also great to know your orders arrive promptly and that the Royal Mail tracking updates make delivery even more convenient. We hope you enjoy your collection.

Have a lovely day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Very quick in sending items which I…

Very quick in sending items which I ordered

7 luglio 2026
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Risposta di The London Mint Office

Hi Christine

Thank you for your 5* review! We're delighted to hear your order arrived so quickly. We appreciate your feedback and hope you enjoy your purchase.

Have a lovely day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

My purchase of the S.S

My purchase of the S.S. Cairo coins is one of the most interesting purchases I have made which was due to the conversation I had with a member of your staff who are always very helpful and understand the item being sold.

1 giugno 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi David

Thank you for your lovely feedback! We're delighted to hear that your S.S. Cairo coins have become such an interesting addition to your collection. It's wonderful to know our team was able to share their knowledge and help make your experience even more enjoyable. We really appreciate your kind words and hope you continue to enjoy your coins.

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Great coins and service.

17 luglio 2026
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Risposta di The London Mint Office

Hi Richard

Thank you for your kind review! We're delighted to hear you're happy with both the coins and the service you received. We really appreciate your support.

Have a lovely day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Coin

Arrived on time and in excellent condition was exactly what I ordered as always

17 luglio 2026
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Risposta di The London Mint Office

Hi Leslie

Thank you for your lovely feedback! We're delighted to hear your order arrived on time and in excellent condition. It's wonderful to know everything was just as expected, and we really appreciate your continued support. We hope you enjoy your latest addition to your collection!

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

A free lovely coin.

A free lovely coin.

14 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi Di

Thank you for your fantastic review. We're delighted to hear you were pleased with your free coin and appreciate you taking the time to share your feedback. Thank you for your support!

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

They got back to me really quickly and…

They got back to me really quickly and answer all the questions I had perfectly!

20 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi Alana

Thank you for your fantastic review! We are so pleased to hear that we were able to respond to your inquiries quickly and provide you with all the information you needed. We appreciate your kind words!

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Harley G was excellent knowledgeable…

Harley G was excellent knowledgeable and very helpful

20 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi Sarah

Thank you for your wonderful review! We're delighted to hear that our team member was knowledgeable and very helpful. Your feedback is greatly appreciated.

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5
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Risposta di The London Mint Office

Hi Anthony

Thank you for your kind review! We're delighted to hear that you had a great experience with our customer experience team. Your feedback means a lot to us.

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 1 stelle su 5

I have an issue with getting a refund

I had an issue with getting order delivered due to incorrect being advised. Coins were returned to LMO after about 3 weeks Whilst on phone was “sold” another offer.

It arrived but was disappointing so returned for refund. Still waiting after nearly 2 months.

Told they have changed their system and have a backlog

Still waiting,my bank is stopping payments now not helped by the LMO inability to refund as promised

21 maggio 2026
Non scritta su invito
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Risposta di The London Mint Office

Good Morning Jon,

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience and understand how disappointing it is to have waited so long for your refund. We appreciate that this has fallen well below the standard of service we aim to provide, and we completely understand your frustration.

We'd like the opportunity to investigate your account and ensure this is progressed as quickly as possible. Please contact our Customer Experience team at customerservices@londonmintoffice.org and we will take a look into this for you.

Kind Regards,
Tanith
Customer Experience Manager

Valutata 5 stelle su 5

Fantastic experience with The London…

Fantastic experience with The London Mint Office on each occasion

16 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi Benjamin

Thank you for your wonderful review! We are so pleased to hear you've had consistently fantastic experiences with us. We truly appreciate your kind words and continued support.

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

The Rep was very helpful

The Rep was very helpful and I was not put under any pressure to buy

17 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi Brian

Thank you for your wonderful review! We're so pleased to hear that our team member was helpful and that you felt comfortable throughout your experience. We truly appreciate your feedback.

Have a lovely day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Good packaging and fast delivery

Good packaging and fast delivery

9 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi Mike

Thank you for your great review! We're so pleased to hear that you were happy with both the packaging and the speed of delivery. We appreciate your support.

Have a wonderful day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Coin arrived within the time frame…

Coin arrived within the time frame given. The product was as described, and very impressively packed
Would recommend to others

18 luglio 2026
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Risposta di The London Mint Office

Hi James

Thank you for your wonderful feedback! We're so pleased to hear that your coin arrived on time and was exactly as described. We truly value your recommendation.

Have a fantastic day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 5 stelle su 5

Excellent customer service so helpful.

Excellent customer service so helpful.. very happy with my purchase will definitely order again..

2 luglio 2026
Non scritta su invito
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Risposta di The London Mint Office

Hi Terri

Thank you for your wonderful review! We're so happy to hear you received excellent customer service and are very happy with your purchase. We truly appreciate your kind words and look forward to your next order.

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Valutata 1 stelle su 5

Awful experience trying to get my money…

Awful experience trying to get my money back after returning coins with a no quibble guarantee policy.
Took over 3 months to get my money.
I informed them I was going to contact the financial ombudsman after they sent me threatening correspondence saying I hadnt paid any money. Wouldnt trust them or deal with them again!!!

21 aprile 2026
Non scritta su invito
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Risposta di The London Mint Office

Good Morning Mrs Headlam,

Thank you for taking the time to share your feedback.

We're very sorry to hear about your experience and understand how disappointing it is to have waited so long for your refund. We appreciate that this has fallen well below the standard of service we aim to provide, and we completely understand your frustration.

We'd like the opportunity to investigate your account and ensure this is progressed as quickly as possible. Please contact our Customer Experience team at customerservices@londonmintoffice.org with your account details so we can review this for you.

Kind Regards,
Tanith
Customer Experience Manager

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