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Lola's - Lola's Bluewater Recensioni 

891
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TrustScore 4.5 su 5

4,6

Pasticceria
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Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB

•
+441322 385511

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Valutata 5 stelle su 5

I needed a carrot cake for a 70th birthday at short notice, all other local bakers let me down. I remembered lolas cupcakes delicious cakes and won't dissapoint. I did have to decorate it a bit to mak... Leggi di più

Valutata 5 stelle su 5

Cake was delicious and good looking too, was delivered carefully. Loved the chocolate layering inside. Icing could be a bit less sweet and thick but Im not an expert so I leave that to the artist. Tha... Leggi di più

Valutata 5 stelle su 5

Everything was communicated clearly regarding delivery and collection. The staff were helpful. The cake was delicious. I will use again for future cake orders. Thank you.

Valutata 5 stelle su 5

I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on... Leggi di più

Dettagli dell'azienda

  1. Pasticceria
  2. Panetteria
  3. Negozio di cupcake
  4. Servizio di ordini alimentari online
  5. Servizio di asporto
  6. Pasticceria per torte nuziali

Informazioni su Lola's - Lola's Bluewater

Scritti dall'azienda

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Scritti dall'azienda

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Informazioni di contatto

  • Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, Regno Unito

  • +441322 385511

4,6

Eccellente

TrustScore 4.5 su 5

891 recensioni

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4,6

Tutte le recensioni

(891)

6160 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 3 stelle su 5

The cookies and cream cake was a bit…

The cookies and cream cake was a bit dry, I get Lola’s cakes for that homemade feeling without the work for most occasions but this time around noo

22 febbraio 2026
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Risposta di Lola's - Lola's Bluewater

Hello Oluwakemi,

Thank you for letting us know about your cookies and cream cake.

I am so sorry it tasted a bit dry.

We do recommend making sure our cakes are kept outside of the fridge for 3 hours before serving, this does allow it soften up and taste it's best.

I will email you in a bit to discuss this more.

Best wishes,

Alice

Valutata 1 stelle su 5

we had lola cake before it was perfect…

we had lola cake before it was perfect but this time it wasn’t great cake was very dry. we didn’t enjoy it.

23 febbraio 2026
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Risposta di Lola's - Lola's Bluewater

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment experienced on this occasion with your order of the Cookies & Cream Cake.

I can assure you all items are baked and prepared fresh for the date of delivery chosen. Cakes are kept chilled until collection/delivery. We do recommend the cake is allowed a few hours at room temperature before serving to allow the sponge and icing to soften and to ensure it is consumed at its best.

I will of course note your feedback for our teams to review and I will be in touch with you via email shortly.

Kind regards,

Valutata 1 stelle su 5

I didn’t get my birthday cake.

13 febbraio 2026
Logo di Lola's - Lola's Bluewater

Risposta di Lola's - Lola's Bluewater

Hi Teshoma,

Thank you for being a member of our loyalty scheme Love Club and I can see you redeemed the free cupcake on your birthday.

All members are eligible for a free regular sized cupcake on their birthday redeemable in-store.

The birthday small cake offer ended on 31.12.25. I am sorry for any disappointment caused but I am pleased you were able to get a regular size cupcake to enjoy as a birthday treat from Lola's.

If you have any further questions about Love Club please reach out to us at hello@lolascupcakes.com

Kind Regards,
Shona

Valutata 4 stelle su 5

Good service

The service was prompt, communication was regular and smooth, and the cake tasted really yummy!

13 febbraio 2026
Valutata 1 stelle su 5

Messed our cake up

Messed our cake up. Have a cupcake voucher in return for the Inconvenience. Couldn’t even refund the cake for messing it up.

8 febbraio 2026
Logo di Lola's - Lola's Bluewater

Risposta di Lola's - Lola's Bluewater

Hello Rajpreet,

Thank you for taking your time to share your feedback with us.

I'm sorry to hear that your cake did not arrive in the condition that you had hoped.

I can see that you contacted us via email and sent us a picture showing that one of the berries on your cake had fallen off and that the icing underneath where the berry was placed was cracked.

While this berry was seen to be replacable to that position to return the cake to perfect condition we understand that it can be concerning to receive the cake with a decoration like this having been displaced in transport and we do apologise for this.

I have been sure to highlight the issue in our log to the bakery and transport team to review further and understand more as to how we can improve on this experience for the future.

If you would like to discuss your feedback with our team further, we encourage you to get back in touch with us via our previous email thread so we can assist you further.

Kind regards,

Valutata 5 stelle su 5

Perfect Moana Birthday Cake – Looked & Tasted Amazing!

We ordered a Moana birthday cake from Lola’s Cupcakes for our little girl’s birthday and it was absolutely amazing! It looked beautiful and tasted just as good as it looked — so fresh and delicious.

The whole process was really easy from start to finish. Ordering online was simple, and collection from our local Lola’s store was smooth and hassle-free.

It was perfect for her special day and everyone commented on how lovely the cake was. We’ll definitely be ordering again. Highly recommend!

4 febbraio 2026
Valutata 5 stelle su 5

The birthday cake was genuinely amazing

The birthday cake was genuinely fantastic . The sponge was soft and light, the cream perfectly balanced, and the flavours came together without being overly sweet. Honestly, it disappeared far too quickly, which is probably the best review a cake can get.

29 gennaio 2026
Valutata 5 stelle su 5

Definitely recommend

Easy to order. I had ordered the cake a day too early and no trouble changing the date. I ordered the carrot cake and was delicious. Everyone enjoyed including the birthday cake”boy”

12 gennaio 2026

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