Lola's - Lola's Bluewater Recensioni 

891
TrustScore 4.5 su 5

4,6

Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I needed a carrot cake for a 70th birthday at short notice, all other local bakers let me down. I remembered lolas cupcakes delicious cakes and won't dissapoint. I did have to decorate it a bit to mak... Leggi di più

Valutata 5 stelle su 5

Cake was delicious and good looking too, was delivered carefully. Loved the chocolate layering inside. Icing could be a bit less sweet and thick but Im not an expert so I leave that to the artist. Tha... Leggi di più

Valutata 5 stelle su 5

Everything was communicated clearly regarding delivery and collection. The staff were helpful. The cake was delicious. I will use again for future cake orders. Thank you.

Valutata 5 stelle su 5

I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on... Leggi di più


Dettagli dell'azienda

  1. Pasticceria
  2. Panetteria
  3. Negozio di cupcake
  4. Servizio di ordini alimentari online
  5. Servizio di asporto
  6. Pasticceria per torte nuziali

Informazioni su Lola's - Lola's Bluewater

Scritti dall'azienda

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Scritti dall'azienda

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Informazioni di contatto

  • Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, Regno Unito

  • +441322 385511

4,6

Eccellente

TrustScore 4.5 su 5

891 recensioni

5 stelle
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4,6

Tutte le recensioni

(891)

6160 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I decided last minute to find a…

I decided last minute to find a dinosaur cake for my 19 year old son! And this cake did not disappoint, he loved it, and it tasted great. We bought the 1 layer version and it managed to feed lots of us. I would buy this again.
The order, the pick up was very easy…

16 gennaio 2026
Valutata 5 stelle su 5

Would definitely buy again

I ordered a Victoria sponge naked cake for a birthday celebration. The cake looked and tasted delicious and everyone commented that it was just like a homemade sponge cake. It wasn’t too sweet as it didn’t have loads of butter cream and the fruit on top was fresh. I would definitely buy again, very happy customer.

6 gennaio 2026
Valutata 5 stelle su 5

Simply the best!!

Simply the best!!
Beautiful cake for my daughter’s birthday & tasted incredible!!
It’s my third time at Lola’s for other cakes and honestly always the best taste and so easy to order
Would recommend 100%

9 gennaio 2026
Non scritta su invito
Valutata 2 stelle su 5

Terrible customer service at bluewater…

Terrible customer service at bluewater store. I asked to purchase 2 cupcake box for £7.90. I picked the chocolate indulgence and the cinnamon cupcake. I was overcharged and paid £8.95. I questioned this and the staff said the cinammon cupcake was £5. I said I asked for 2 cupcake for £7.90 and was not told the cinnamon cupcake was not included. The worker rudely pointed at the sign saying it is £5 ‘read the sign properly’. I said the sign does not state a price, that is not my fault. The worker said there’s nothing she can do and that it’s tough luck. I also took a photo of the sign showing there was no £5 price displayed. Very disappointed

6 gennaio 2026
Logo di Lola's - Lola's Bluewater

Risposta di Lola's - Lola's Bluewater

Hello,

Thank you for taking the time to let us know about your experience at Bluewater.

I am so sorry about the signage causing confusion.

Our Chocolate Pistachio and Cinnamon Cupcake are both premium cupcakes due to their decorations on top, they cost £5 each compared to the £3.95 other options.

We will send this onto the Senior Management at the store to review the signage for the future and understand how to make this more clear for customers.

Have a great rest of the day.

Best wishes,

Alice

Valutata 5 stelle su 5

Great experience!!

Great experience! Easy to order and looked and tasted of high quality. Easy to collect, collected at Bluewater and the lady was informative and kind. My boyfriend loved the cake and it tasted delicious!! Will definitely be buying again

20 dicembre 2025
Valutata 1 stelle su 5

I bought the Christmas cake and was…

I bought the Christmas cake and was very disappointed with the quality. It was extremely dry and flavourless, and honestly inedible. It was particularly disappointing given that it cost £50, and quite embarrassing to see people leave it on their plates, especially after I had spoken so positively about it based on its appearance.

24 dicembre 2025
Logo di Lola's - Lola's Bluewater

Risposta di Lola's - Lola's Bluewater

Hello,

Thank you for taking the time to give us your feedback and I am sorry that you have been disappointed on this occasion.

I can assure you that all cakes are baked and prepared fresh for the date of delivery/collection. We do not pre-make, store or freeze our cakes.

We do recommend that cakes are allowed to come up to room temperature for at least 2-3 hours before serving to ensure the cake is served at its best.

I will ensure your feedback is passed across to the relevant teams for review to help us improve in future.

If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com

Best wishes,
Marta

Valutata 5 stelle su 5

Christmas nationwide cake

The cake was so beautiful, I didn't want to eat it at first, cos it was so beautiful.
I got the double chocolate flavour and dammm it's so good, it tastes amazing it's not like those cakes that you'll eat it and feel like they drenched it with liquid hot chocolate.

Would definitely order again and recommend Lola's cupcake

24 dicembre 2025

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