This company do not want to take returns and make it as problematic as possible for you to return. You submit a return and have to wait 72 hours for a return shipping label, I didn’t receive it so had... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I was looking for perfectly circle frames. Checked hundreds online and tried on dozens in physical stores. Then I found Lohause Winston frames. It took couple of weeks to arrive to Lithuania. Once I... Leggi di più
Hola Amigos... me llamo Mauricio Santiago Diaz, soy de Mendoza, Argentina, hace unos días, por mera casualidad encontré la página de Lohause y quedé maravillado con algunos marcos para anteojos receta... Leggi di più
Great stylish frames, fantastic and well-fitted lenses. Worth the money I have spent. I am very happy with the whole experience including the customer service.
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 75% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great fit and lens quality
These are some of my favorite sunglasses I own. They fit very well and are a pleasure to wear throughout the entire day. The glasses have the perfect tint.
Bonus points for fast delivery and covered lenses that were totally clean. Highly recommended!
Received two pair of great looking…
Received two pair of great looking glasses. Loved the style and look.
Ultimately returned one pair and got a quick refund.
The pair I kept are well made and look fantastic, even on me.
Well designed good quality frames
Well designed good quality frames, these were exactly what I was looking for and couldn’t get anything similar in the right size anywhere else. I had some initial queries about the colour but the team at Lohaus were able to assure me on this and responded promptly to my query. All round excellent experience, will be looking to purchase a second pair in the future.
Bad Experience
I purchased a pair of glasses and while I do love them, they charged me an extra $72.00 for shipping that was not stated in the invoice. The shipping said it would take 3-7 business days and it took over 30 days to arrive. I then later get a separate bill for the shipping from Fedex. This was a terrible experience.
Best of the best
Truly excellent in all respects
Truly excellent in all respects. The glasses themselves are superb and beautifully packaged - and Lohause customer service went above and beyond to resolve a delivery issue that was not at all their fault. I would recommend them without reservation to anyone.
I recently purchased eyeglasses from…
I recently purchased eyeglasses from Lohause and just wanted to share with people that the glasses are an excellent value; very stylish, they fit extremely well, and the frames and lenses are high quality. In fact, I went back and ordered two other pair. Btw, I am an ordinary customer. I do not work for Lohause, nor does anyone in my family, and I am not an investor in the company.
That Guy... That Eyewear...
I adore this company and their products. But.... most of all, I think that the handsome man in their ads, pictures and videos is the flag of this ship. He is funny and lends merit to the sale of each item. Items are high quality and very progressive in design. Well done!!
anxious ordering glasses sight unseen
Two things made this a great experience-
1. I had never ordered glasses, sight unseen, and they were better than I expected. This is a very good product. I also had a complicated prescription, and they were very helpful in helping me figure out which lenses to order.
2: The glasses got caught in customs when coming into the country. The Lohause team responded quickly and helpfully through the process. They also alerted me when they had cleared customs. I was impressed with their responsiveness.
The best
Super fast delivery, super quality sunglasses...just the best!
Top Purchase !
I recently bought THE MARSHALL TORTOISE sunglasses from Lohause and I’m seriously impressed. The quality is absolutely top-notch. The design is sleek, the materials feel premium, and they’re super comfortable to wear.
There was a small hiccup with the shipping (no fault of Lohause, just the delivery company), but Steve F from customer support was incredibly helpful and kind. He handled the situation quickly and professionally, which made the whole experience even better.
Highly recommend Lohause both for their products and their service. I’ll definitely be coming back for more!
Excellent service with a personal touch
I recently ordered a pair of frames from Lohause, and although there was some initial confusion about the model’s availability (it appeared sold out and wrote to check/ confirm), the team handled it with efficiency and care and got the model I wanted from their opticians team. Sarah, in particular, was outstanding—she kept me informed with kindness and clarity, and her follow-up once the frames arrived showed genuine customer care.
The product is exactly what I was hoping for, and the customer service turned what could’ve been a frustrating situation into a positive experience.
It’s refreshing to deal with what a small brand that values its customers so sincerely. Highly recommended.
Outstanding Customer Service Beyond Expectations
I had an issue with my initial order getting stuck at customs—a problem entirely outside Lohause’s responsibility. Despite this, the team didn’t hesitate to step in. They not only handled the situation with understanding and care, but they also went above and beyond by remaking the glasses and shipping them to a different address I provided in Portugal.
Throughout the process, communication was clear, kind, and professional. It’s rare to find a brand that truly stands behind its values and customer experience like Lohause does.
The glasses are beautifully crafted, and the entire experience reminded me how much integrity and dedication still matter in today’s retail world.
Highly recommended—not just for the product, but for the people behind it.
If the whole world could experience the…
If the whole world could experience the satisfaction of the excellent, timely, kind and patient customer service that Lohause offers customers and then receive an most extraordinary product (in my case my new, incredibly wonderful and attractive sunglasses), we would all be better off.
Best Customer Service
Just got 2 pairs of reading glasses and they are amazing. Exceptional customer service / can only recommend this team!
Very stylish sunglasses
Very stylish sunglasses. good and fast service when exchanging a too small version. Solid materials!
Positive surprise 😍
I highly recommend Lohause, because of quick and kind response on business chat, stunning sunglasses and fast delivery : got them in 24 hours.
Client centric and responsive in the…
Client centric and responsive in the business! They actually personally respond back! No AI communication. BTW glasses are top shelf quality and you will stand out in a crowd!
Quality frames
I have now purchased two pairs of frames from Lohause - both frames have become my go-to daily wear glasses. Two things drew me to Lohause: 1. Quality & 2. Style. I have had more compliments on my glasses from complete strangers. I wear my glasses exercising, riding my bicycle on long rides, doing yard work and never hesitate to use them knowing that they are well-made and real quality. I am sure I will be buying a third pair down the road. Best. Frames. Ever.
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