Lohause Recensioni 274

TrustScore 4.5 su 5

4,4

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

This company do not want to take returns and make it as problematic as possible for you to return. You submit a return and have to wait 72 hours for a return shipping label, I didn’t receive it so had... Leggi di più

Valutata 5 stelle su 5

I was looking for perfectly circle frames. Checked hundreds online and tried on dozens in physical stores. Then I found Lohause Winston frames. It took couple of weeks to arrive to Lithuania. Once I... Leggi di più

Valutata 5 stelle su 5

Hola Amigos... me llamo Mauricio Santiago Diaz, soy de Mendoza, Argentina, hace unos días, por mera casualidad encontré la página de Lohause y quedé maravillado con algunos marcos para anteojos receta... Leggi di più

Valutata 5 stelle su 5

Great stylish frames, fantastic and well-fitted lenses. Worth the money I have spent. I am very happy with the whole experience including the customer service.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

274 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent product

Excellent product and support during the purchasing process.

9 dicembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi João,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 1 stelle su 5

Unwearable crooked frame

Twisted, crooked frame -Totally unwearable, and complicated to send it back, but will keep on trying
A painful waste of money on an expensive, but very poor quality product (and import tax )
Very disappointing
Feel I was scammed

8 dicembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Hester,

We’re truly sorry to hear this, a twisted or crooked frame is completely unacceptable, and we understand your frustration (especially with import tax on top).

We’ve reached out to you three times by email to proceed with an exchange, so you can receive a pair in perfect condition, but we haven’t received a reply yet. We genuinely want to fix this as quickly as possible.

Please reply to our latest email to confirm the best address for delivery, and attach a quick photo of the crooked frame so we can validate the issue and arrange the exchange immediately.

Our sincere apologies,
Lohause Team

Valutata 5 stelle su 5

Lentes bonitos

Completamente satisfecho con la compra, estuve mucho tiempo buscando lentes, me gustaron apenas los vi
El proceso de compra fue muy sencillo y el apoyo en aduanas por el agente que usan fue de primera

23 ottobre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Hugo,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

Utterly superb in every way

Utterly superb in every way - couldn’t be happier with my “Winston’s”

5 dicembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 3 stelle su 5

The miracle of good Marketing

The sunglasses arrived in a simple DHL bag with no outer packaging, just the sunglasses box itself. When I opened it, I immediately noticed protective stickers on both sides of the lenses. That’s usually a red flag for low-quality lenses, and unfortunately, removing the stickers confirmed it: the lens quality feels cheap. The frame design and colour are actually quite nice, but the temple hinges are extremely stiff, which only reinforced my impression that the product’s value lies mostly in its appearance, not its craftsmanship. Overall, it seems like you’re paying for design and marketing rather than true quality. In my opinion, they’re not worth the price.

24 novembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Fbsrocks,

Thank you for taking the time to share such detailed feedback and we’re genuinely sorry the sunglasses didn’t meet your expectations.

The protective stickers are applied to prevent scratches during transit, but we understand how this can create a poor first impression, especially given how the parcel arrived.

Regarding the lens quality and the stiffness of the temples: we take this seriously, and we’d like to review your pair properly and make it right. Please send us an email with a couple of photos (front of the frame + both hinges), and we’ll offer a clear solution — return, exchange, or refund, depending on what you prefer.

Sincere apologies again,
Lohause Team

Valutata 5 stelle su 5

Customer experience

Customer experience: flawless!
Easy to order through a clear and sexy website, very fast shipping from Portugal to France, ultra-reactive and very kind customer care... and the spectacles are just awesome! I ordered a pair of Truman in black, the fabrication is top notch and the design is a serious match of form and function! Can't wait now to have my prescription lenses mounted on it and hit the streets with a very cool new look! Bravo Lohause, well done!!!

19 novembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Franck,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

Perfect!!!

I am very happy with my glasses!!! I have already 4 pairs from Lohause.They are all perfect,nice design,very classy and very good quality!!!
Also I received every pair i ordered very quickly in 2 days.
Thank you Lohause,you are very professional!!!!!

3 novembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Μαρινα,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 4 stelle su 5

Problems Happen, But Customer Service Made It Right

First, I ordered the Winston Paradox N2 and truly love the frames. They're everything I'd hoped for and more.

Next time I would spring the extra for blue-light blocking lenses, as the 'standard' does visibly reflect some (minimal but noticeable) blue/purple light to the person looking at you.

I have to give it to the Customer Service Team at Lohause. 10/10. It's no secret that the U.S. government is a mess (and as it turns out, so is getting packages through Customs). There were some shipping snafus as a result, no fault of Lohause, but they went out of their way to keep me updated and communicated the headaches to DHL so I did not have to.

All in all: a very satisfied customer. Worth it for such a great look and well-made product! (Just budget a little extra time if you're a U.S. customer)

10 novembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Adam,

Thank you for such a thoughtful review, we really appreciate it. We’re thrilled to hear you love your Winston Paradox N2, and we’re glad the overall experience matched the product.

Thanks as well for the note on the standard lenses vs. the blue-light option, genuinely helpful feedback. And we’re very happy our team could support you through the customs delays and keep things moving with DHL.

Good news for future orders: we’re now shipping all non-prescription orders from our US warehouse, so deliveries within the U.S. are much faster and smoother.

Enjoy your frames, and we hope to see you again soon.
Lohause Team

Valutata 5 stelle su 5

Lohaus provided excellent advise before…

Lohaus provided excellent advise before ordered my first glasses at them.
Customer services department are very friendly and swift.
Last but least and indeed most important !
The quality of the frame and glasses are perfect and in ratio to the price level outperforming the competitors, that is in my view!!!

26 settembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Mr. Paul,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

Excellent final product delivered

Excellent final product delivered - precisely as requested - best ever reading lenses I have ever experienced too to be honest. Quality and style are really very satisfying.
Shipment was just under 2 days so kudos to these guys - they are doing a fine job.
Am in the process of ordering another pair of specs - this time bifocal.
Domenic Aquilina
Malta

21 ottobre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Domenic,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

Excellent product and good service

Excellent product and good service. Unfortunately they used Fed Ex on the second pair I ordered. I regularly get compliments on my glasses.

10 settembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi John,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

Óculos de óptima qualidade

Óculos de sol 😎 de óptima qualidade, lentes magníficas!

21 ottobre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Patrícia,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

unique frames

I regularly get compliments on my Lohause frames (I have three). Their service is great, working through problems in a timely manner. And their frames are unique and fantastic!

11 ottobre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Michael,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

The finest eye glasses I have ever owned

I found lohaus through ads on Instagram. I was hesitant because I’ve had mixed results ordering items from the vendors on that site. However, the frames Iohaus has were very reasonably priced, and I liked every one of them. I am so glad I did. I’ve been wearing glasses for most of my life, and these are, bar none, the finest pair I have ever had. Aside from the frame, which I really like, the lenses are the thinnest I have ever had, and the price is so reasonable that in a short time I will order a second pair.

9 ottobre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Joseph,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

EXCELLENT QUALITY

THE COMPANY HAS EARNED A NEW REPEAT CUSTOMER.

29 settembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Marcelo,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

Excelent quality fair price .

Excelent quality fair price .
As a Glass enthusiast, i am happy to explore a new boutique brand

24 settembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Hasan,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

Totally Satisfied

In total I have three pair of glasses from lohause (Dean Amber glasses, The Picasso Amber Sunglasses, The Spielberg Tea Sunglasses). First of all I am more than satisfied with all the glasses I ordered. One times to Germany, one time to Greece and they arrived in no time, using DHL express with no additional costs.

So far the quality seems good, not really anything to complain. This is a small company so anybody ever visited economics knows that the price could be higher than other big cometitors.

12 settembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi M.K,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

Just another review…

My experience with lohause has been a pleasure.

First, shipping was fast and efficient.

The effort and care put on the packaging of the frames are a reflection of someone who likes what they’re doing and rightly proud of the product they sell. Most important, the frames themselves are undoubtedly quality frames from back to front - well crafted… beautifully designed.

I also have nothing but good things to say about customer support. Needed assistance with a small request that was promptly taken care of (thank you Steve).

Highly recommended.

4 settembre 2025
Non scritta su invito
Logo di Lohause

Risposta di Lohause

Hi Pedro,

Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.

We look forward to seeing you again soon.

Lohause Team

Valutata 5 stelle su 5

The product is exceptional

The product is exceptional, the marketing is cool, and the customer support is great. I had an issue caused by the new USA tariffs and customer service was right on it. Lohause understands branding and elevated customer service.

2 settembre 2025
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più