I purchased a Lockey deadbolt and had lot's of questions, most importantly would there be any fees or charges to use and access all the locks features and capabilities once installed. I haven't instal... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had issues with my current lock - finger print reader. The technician was very helpful to try different options over the phone. Unfortunately it couldn't be fixed and the Lockly team was able to get... Leggi di più
L'azienda ha risposto
He was very patient did not rush us did not make us feel worse than we already did for not being able to set it up correctly. He never HURRIEDUS he made it very simple by sending us pictures and even... Leggi di più
L'azienda ha risposto
I called because my lock wasn't working at all. I reached customer service within about 1 minute and the lady walked me through the steps to check and fix the problem. I had to call a few months ago b... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Informazioni di contatto
2024 Macopin Rd., Unit F, 07480, west milford, Stati Uniti
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Support Needed
It allow me multiple ways to reach someone. I prefer text or chat. The assistant was very helpful.
15 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the wonderful review! We're happy to know that Neil was able to provide knowledgeable and friendly assistance. We'll pass along your compliments to him. Thank you for choosing Lockly!
Great Technical Support
I tried to get my lock to work yesterday, which took me about 45 minutes of wasted time. Today I called Lockly support and Rodrigo was the representative that helped me. He was knowledgeable, professionable, and answered my questions. It only took Rodrigo about 10 minutes to figure out my issue (dead batteries). Now my lock works great. Thank you Rodrigo.
14 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We're delighted to hear that Rodrigo was able to quickly identify the issue and get your lock working again. Providing knowledgeable, professional, and efficient support is what we strive for. We'll be sure to share your kind words with Rodrigo. Thank you for choosing Lockly!
The customer service is great and the…
The customer service is great and the agents are very very helpful.
13 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review, Cristóbal! ⭐ We're delighted to hear that you had a great experience with our customer service team. Your kind words mean a lot to us, and we look forward to assisting you again whenever you need us!
English was not his first language
At first i wondered if i was gonna be able to understand him. He spoke clear enough it wasn’t a issue. He helped me understand that the lock has a tuff spot when rotating because it needs calibrated. After calibration it worked great. He we very professional and i thanked him for helping get me unstuck.
Great job thanks
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! ⭐ We're glad our support team was able to help you calibrate your lock and get everything working smoothly. We appreciate your patience and kind words about our team's professionalism. Thank you for choosing Lockly!
Customer support Girl is very good and had lot of patience when we lost it and made it happen
Very cool and good
13 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your 5-star review! 😊 We're happy to hear that our support team was able to assist you with patience and get everything working as it should. Your feedback means a lot to us, and we're always here whenever you need help!
Helpful and fast
Helpful and fast, solved our connection issue. John D was very helpful
13 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5-star review, Helen! ⭐ We're glad John D. was able to quickly resolve your connection issue and provide helpful support. We truly appreciate your feedback and are always happy to help!
John was amazing in helping me get my…
John was amazing in helping me get my lockly setup. Very patient and knowledgeable! Thanks so much for having a human support, means the world! Thanks John
13 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your wonderful 5-star review, Georgette! ⭐ We're thrilled to hear that John made your Lockly setup experience smooth and stress-free. Providing knowledgeable, patient, and personal support is important to us, and your kind words mean so much. Thank you for being part of the Lockly family!
Problem with Lockly Secure Lock
After contacting Lockly (Janeth M.) about my issue with my lock, I received an email with a list of things to try to resolve the issue. I followed the steps and my problem was fixed.
I appreciated the timely feedback from Janeth. She listened to my issue and arrived at an easily followed troubleshooting technique.
16 settembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! ⭐ We're glad Janeth M. provided timely assistance and clear troubleshooting steps to resolve your Lockly Secure Lock issue. We'll be sure to share your kind feedback with her. Thank you for choosing Lockly!
John was helpful and successfully…
John was helpful and successfully rebooted my vision elite lock.
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review, Raquel! 😊 We're happy to hear that John was able to help you successfully reboot your Vision Elite lock. We appreciate your feedback and are always here to help whenever you need us!
Stellar tech support and prompt…
Stellar tech support and prompt communication thank you Rusel
13 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review, George! ⭐ We're delighted to hear that Rusel provided excellent technical support and prompt communication. We'll be sure to pass along your appreciation. Thank you for trusting Lockly!
The Customer Service representative…
The Customer Service representative that I spoke with was very great. She was so knowledgeable and walked me through with patience until I got my satisfaction. Thank you so much.
13 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind feedback! We’re so happy to hear that our customer service representative provided knowledgeable, patient, and attentive support throughout your experience. Ensuring our customers feel confident and satisfied is very important to us. We’ll be sure to share your appreciation with our team. Thank you for choosing Lockly!
The lock is working wonderful and the…
The lock is working wonderful and the costumer service is great.
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful review! We’re thrilled to hear that your lock is working well and that you’ve had a great experience with our customer service team. Your satisfaction means a lot to us, and we appreciate you choosing Lockly!
Mia was fantastic and VERY PATIENT w…
Mia was fantastic and VERY PATIENT w me.. turns out i didn't extend the bolt for reassembly. A small thing caused all of my issues. Mia FT me and talked me through each step of trouble shooting… checking the keys, the bolt, disassembly, reassembly, testing to success!! She was amazing and didnt make me feel like an idiot!🤣
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We’re so happy to hear that Mia provided such patient, helpful, and thorough support throughout the troubleshooting process. We believe great customer service means making sure you feel supported every step of the way, and we’re glad Mia helped get your lock working successfully. We’ll be sure to share your kind words with her. Thank you for choosing Lockly! 😊
Great lock so far
So far, the Lochley experience has been good. It’s been doing pretty good with facial recognition and sensors.
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your feedback! We’re glad to hear that your Lockly experience has been positive so far and that the facial recognition and sensors are working well for you. We appreciate your support and look forward to continuing to provide you with a great smart lock experience!
Lock troubleshooting
Russel was very helpful troubleshooting my lock!
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind feedback! We’re delighted to hear that Rusel was helpful in troubleshooting your lock. We’ll be sure to share your appreciation with her. Providing excellent customer support is important to us, and we’re glad Rusel could assist you. Thank you for choosing Lockly!
First time using customer support and they were great.
Customer service was helpful getting my new Zeno Vision lock configured. Neil helped me get the lock added into the Lockly app when I had some hiccups and then when I had trouble getting the hub connected to Wi-fi, Gie responded immediately to help me get connected. This is my tenth Lockly lock and I've never had to contact customer support before. It's nice to know they have knowledgeable and friendly techs available off you ever need them.
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for being such a loyal Lockly customer! We truly appreciate your continued trust in us, especially with your tenth Lockly lock. We’re delighted to hear that Neil and Gie were able to assist you with configuring your Zeno Vision lock, adding it to the Lockly app, and connecting the hub to Wi-Fi. We’ll be sure to share your kind words with both of them. It’s our goal to provide knowledgeable, friendly, and responsive support whenever you need it. Thank you for choosing Lockly time and time again!
Exemplary Customer Support
My experience with Lockly has been exemplary. I have the Vision Elite and once installed, it is a marvel. I initially had difficulty with the Wi-Fi Hub. I worked with Rica to troubleshoot the problem. More recently, I had problems with the alerts that are triggered by motion. Rahal and Micah personally assisted me with patience and consistent follow up, calling me to walk through each troubleshooting step until we had solved the problem. A lot of companies talk about customer service. With Lockly, it is more than talk. They mean it and demonstrate it.
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for such a thoughtful and wonderful review! We’re delighted to hear that you’re enjoying your Vision Elite and that Rica, Rahal, and Micah provided the dedicated support you deserved. We’re especially glad their patience, personal attention, and consistent follow-up helped resolve your concerns. Your recognition means a great deal to our team, and we’ll be sure to share your kind words with them. At Lockly, we’re committed to delivering not only innovative smart lock technology but also genuine, reliable customer service. Thank you for your trust and for being part of the Lockly family!
Neil was very patient and thorough in…
Neil was very patient and thorough in seeking a solution to my problem. Unfortunately, we were not able to resolve the issue. But I was left with upmost confidence that he implemented all resources and efforts afforded to him in helping me. I am very appreciative for his commitment. Thank you
10 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We’re glad to hear that Neil demonstrated patience, thoroughness, and a strong commitment to helping you. Although the issue wasn’t fully resolved, we appreciate your understanding and are pleased that Neil made every effort to explore the available solutions. We’ll be sure to share your kind words with him. Your satisfaction is important to us, and we appreciate the opportunity to assist you. Thank you for choosing Lockly!
Tôi đã trải nghiệm với cockly thật là…
Tôi đã trải nghiệm với cockly thật là tuyệt vời
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Cảm ơn quý khách đã dành tình cảm và chia sẻ trải nghiệm tuyệt vời với Lockly! Chúng tôi rất vui khi biết quý khách hài lòng với sản phẩm và dịch vụ của mình. Sự tin tưởng và ủng hộ của quý khách là động lực để Lockly không ngừng nâng cao chất lượng sản phẩm và dịch vụ. Cảm ơn quý khách đã lựa chọn Lockly! ❤️
Gie was exceptional
Gie was exceptional! She knew what I needed and got it ordered!
12 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review! We’re delighted to hear that Gie provided exceptional service and made sure you got exactly what you needed. We’ll be sure to share your kind words with her. We appreciate your support and thank you for choosing Lockly!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.