Lockly Recensioni 

She was very helpful and patient I wouldn't be able to fix my problem whit out her help

Great customer support

Lockly has a great Smart Lock product. I recently had trouble with the battery not holding a charge and it's less than a year old. I called and the agent verified my purchase and scheduled to send me a replacement battery right away. Very happy with the service.

Gie P was great working with me to identify the part on my latch that was broken. She was patient and explained the process well. I greatly appreciate her help!

Had trouble on the install of my lock and setting up the wifi end of things. Victor aided me through all I needed. Very quick responses and understanding.

Victor answered all of my questions and put together a quote for what I needed. Very smooth transaction.

I called because my lock wasn't working at all. I reached customer service within about 1 minute and the lady walked me through the steps to check and fix the problem. I had to call a few months ago because I needed to install from an old door to a new one. Again, it was very good customer service. They walked us through how to reset. This is one of the best companies for customer service that I've encountered for a while. I would buy this brand again and I certainly hope they don't change their policies.

Has received a great customer service from Emma and the Lockly team. Highly recommended.

I purchased a Lockey deadbolt and had lot's of questions, most importantly would there be any fees or charges to use and access all the locks features and capabilities once installed. I haven't installed yet but wanted to rate the customer service I got from Janeth who was available by phone and text. Janeth was thorough, gave timely responses and explained everything perfectly over a span of 3 days. Thank you Janeth!

John is the real deal with his job he really know how to help I wish more technical people are like him thank you for all you do John a big hug in the distance ☺️

John, has been very helpful and explained the access code creation process and was very helpful and resolved my question.

He was very patient and helped me figure out the problem

Sandra was very pleasant and knowledgeable.

Neil had a lot of patience and listened well to find the correct solution.

My Lockly Visage Zeno Series Facial Recognition Deadbolt arrived as promised as a version 2 model as assured by support staff Ellie & Emma and I am extremely happy. My customer service issue was resolved by Lockly support members Ellie & Emma over a weekend no less. The issue centred around the discovery that this Smart Deadbolt has versions 1 & 2 with the former still widely in circulation in Australia by retailers such as Bunnings for example. Website details often do not always reflect the subtle differences as I discovered when I unboxed the product at a Bunnings store recently in NSW. The catch is version 1 has an unsightly externally wired magnetic door sensor that protrudes from the rear casing of the smart deadbolt. Version 2 however has an inbuilt magnetic sensor which is a more aesthetically appealing arrangement. Most retail staff are unaware and I dare say many retailers are selling version 1 until it clears. Ellie & Emma explained with great patience and empathy that currently only the Matt Black coloured Lockly Visage Zeno Series Facial Recognition Deadbolt (in Australia) and not the Brushed Nickel alternative carries the version 2 functionality of the inbuilt magnetic sensor. This has been an excellent customer experience and product support engagement that continued over a weekend via email. I haven’t experienced 7 day support like this in a long time - many thanks to Ellie, Emma and Lockly for supporting this product with service excellence.

Emma showed great customer service. She was patient, quick to reply and supported me every step of the way.

From the initial diagnosis through the warranty claim and final resolution, my experience with John D. and Lockly has been nothing short of extraordinary.

John demonstrated a level of professionalism, responsiveness, and communication that is increasingly rare in customer service today. Once it was determined that my lock could not be repaired, the warranty process moved forward seamlessly. Within just one day of filing the claim, I was receiving proactive emails with shipping and tracking information—without ever having to ask for an update.

What impressed me most was the genuine sense of accountability and commitment to customer satisfaction. There were no unnecessary delays, no excuses, and no chasing down answers. Just prompt, transparent communication and decisive action.

John D. is truly a shining example of world-class customer service, and Lockly deserves equal recognition for standing firmly behind its products.

This experience has earned my continued loyalty. I will absolutely purchase Lockly products again and enthusiastically recommend them to family and friends.

Outstanding job, John D. and Lockly! You've demonstrated what exceptional customer service should look like.

Very informative and helpful and resolved my issue immediately