I purchased a Lockey deadbolt and had lot's of questions, most importantly would there be any fees or charges to use and access all the locks features and capabilities once installed. I haven't instal... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had issues with my current lock - finger print reader. The technician was very helpful to try different options over the phone. Unfortunately it couldn't be fixed and the Lockly team was able to get... Leggi di più
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He was very patient did not rush us did not make us feel worse than we already did for not being able to set it up correctly. He never HURRIEDUS he made it very simple by sending us pictures and even... Leggi di più
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I called because my lock wasn't working at all. I reached customer service within about 1 minute and the lady walked me through the steps to check and fix the problem. I had to call a few months ago b... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Informazioni di contatto
2024 Macopin Rd., Unit F, 07480, west milford, Stati Uniti
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
She was my patient gentil and helpful
She was my patient gentil and helpful
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind review! We're happy to hear that our team was patient, gentle, and helpful throughout your experience. Providing friendly and supportive customer service is very important to us. We truly appreciate your feedback!
Appreciated the friendly and patient…
Appreciated the friendly and patient support walking me through the set up.
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback! We're glad our team could patiently guide you through the setup process and make the experience easier for you. We appreciate your trust in LOCKLY and are always here if you need assistance!
I am very happy that Micah was able to…
I am very happy that Micah was able to help me set up my death bolt lock. She is very professional and was very patient with me
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Marie, for your wonderful feedback! We're so glad Micah was able to help you set up your deadbolt lock. We take pride in providing professional, patient, and supportive service, and we'll be sure to share your kind words with Micah. Thank you for choosing Lockly!
He knew how to help me he knew where…
He knew how to help me he knew where the everything I needed
18 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Kaitlin, for your 5-star review! We're delighted to hear that our team was able to provide the assistance you needed. Your satisfaction means a lot to us, and we're always here to help whenever you need support. Thank you for choosing Lockly!
Wonderful product with excellent…
Wonderful product with excellent customer services.
17 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Christine, for your wonderful review! We're thrilled that you're happy with both your Lockly product and our customer service. Your satisfaction means everything to us, and we appreciate you being part of the Lockly family!
John and others on the Help Team really…
John and others on the Help Team really listened to my questions and cheerfully gave very clear answers. He and others guided us through the process of setting up what is a great product. We're very pleased with the service as well as the Visage lock.
16 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Jeffrey, for your thoughtful review! We're delighted to hear that John and the rest of our Help Team took the time to listen to your questions and guide you clearly through the setup process. It's wonderful to know you're pleased with both the Visage lock and the service you received. We truly appreciate your trust in Lockly!
The quick resolution (due to John’s knowledge)
The quick resolution (due to John’s knowledge) is what made the experience exceptional/excellent…he truly made the experience of getting technical support easy, low anxiety and pleasant
17 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We're so glad John's knowledge and expertise helped resolve your issue quickly and made the technical support process easy and stress-free. Providing friendly, efficient, and reassuring assistance is what we strive for. We'll be sure to pass along your recognition to John. Thank you for choosing Lockly!
John was awesome in helping me fix my…
John was awesome in helping me fix my lock. Very patient & professional & should be recognized for delivering excellent assistance.
Thank again John
17 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Michael, for your fantastic feedback! We're happy to hear that John provided patient and professional assistance in resolving your lock issue. We truly appreciate you recognizing his dedication, and we'll be sure to share your kind words with him. Thank you for being a valued Lockly customer!
Thank you Neil for your service and…
Thank you Neil for your service and support. Great Service
17 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Carlos, for your kind words! We're glad Neil was able to provide you with great service and support. We'll be sure to share your appreciation with him. Thank you for choosing Lockly!
Great customer service
Great customer service, she knew exactly what I need help with and ran me to the process. Thank you
17 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Nilton, for your wonderful feedback! We're delighted to hear that our team understood your needs and guided you through the process. Providing knowledgeable, attentive, and helpful customer service is always our priority. We appreciate your support!
Lock quality and Customer service.
Lock quality and Customer service.
Would not have purchased any other brand.
17 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Peter, for your loyalty and confidence in Lockly! We're thrilled to hear that both our lock quality and customer service have earned your trust. Your support means a great deal to us, and we're proud to have you as part of the Lockly family!
Great customer support
Great customer support! Just what we needed.
17 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Christie, for your 5-star review! We're so glad our customer support team provided exactly the help you needed. Your satisfaction is our priority, and we're always happy to assist whenever you need us. Thank you for choosing Lockly!
First Time Request Solved in Minutes
I had a “Low battery” text notation regarding my WiFi security lock. I couldn’t figure out how to remove the battery panel cover to replace the batteries. AI responded to my text request for help and gave me needed instructions. Also, within minutes without even asking, I received a call from Lockly customer service to offer help. No need. Problem solved by AI! Thank you Lockly!!
16 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your fantastic review! We're delighted that our AI assistant provided the instructions you needed to resolve your low-battery notification quickly and easily. We're also glad our customer service team was ready to offer additional assistance. At Lockly, we're committed to making support convenient, accessible, and stress-free. Thank you for choosing Lockly!
Great Customer Service!
16 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Johnny, for your 5-star review! We're happy to know you had a great customer service experience. Your feedback motivates our team to continue delivering the helpful and reliable support our customers deserve. We appreciate your support!
John provided excellent service
John provided excellent service, assisted me with purchasing a Hub unit and helped me troubleshoot my Lickly device. Great job John!
16 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind feedback! We're glad John was able to assist you with purchasing a Hub unit and troubleshooting your Lockly device. Providing knowledgeable and dependable support is always our goal. We'll be sure to share your appreciation with John. Thank you for choosing Lockly!
Absolutely love my Lockly Visage but…
Absolutely love my Lockly Visage but unfortunately I had to do a return/exchange- luckily Alex in customer service got me taken care of. She truly went above and beyond in walking me through the process. I highly recommend.
16 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your wonderful review! We're sorry you needed a return/exchange, but we're thrilled to hear Alex went above and beyond to make the process smooth and easy for you. We'll be sure to share your kind words with him. Thank you for recommending Lockly and for being a valued customer!
Neil was very helpful and consice on…
Neil was very helpful and consice on what they needed from me to get me fixed up. Was putting off calling Customer Support. But was very happy with my experience
15 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We're so glad Neil was able to guide you through the process clearly and get everything resolved. We understand reaching out to customer support can sometimes feel like a hassle, and we're happy to hear your experience was a positive one. We'll share your feedback with Neil!
Very professionally help to resolve the…
Very professionally help to resolve the issue with ownership trensfer
15 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We're happy to hear our team was able to assist you professionally and resolve the ownership transfer issue. We appreciate you choosing Lockly and are always here to help whenever you need us!
Had trouble registering my warranty…
Had trouble registering my warranty after numerous attempt contacted customer support where Rod resolve the issue. Now I’m excited to start using my lock.
14 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We're glad Rod was able to resolve the warranty registration issue and get you one step closer to enjoying your Lockly lock. We appreciate your patience and are excited for you to start using your lock. Thank you for choosing Lockly!
Very nice and knowledgeable
Very nice and knowledgeable, Neil is the best
15 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind words! We're glad to hear that Neil provided you with excellent service. We'll be sure to share your feedback with him. We truly appreciate your support!
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