I purchased a Lockey deadbolt and had lot's of questions, most importantly would there be any fees or charges to use and access all the locks features and capabilities once installed. I haven't instal... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had issues with my current lock - finger print reader. The technician was very helpful to try different options over the phone. Unfortunately it couldn't be fixed and the Lockly team was able to get... Leggi di più
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He was very patient did not rush us did not make us feel worse than we already did for not being able to set it up correctly. He never HURRIEDUS he made it very simple by sending us pictures and even... Leggi di più
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I called because my lock wasn't working at all. I reached customer service within about 1 minute and the lady walked me through the steps to check and fix the problem. I had to call a few months ago b... Leggi di più
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At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Informazioni di contatto
2024 Macopin Rd., Unit F, 07480, west milford, Stati Uniti
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The Representative showed concern about my problem
The representative Neil was very patient and went thru all the steps to help me resolve the issue
11 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback! We’re glad to hear that Neil was patient, attentive, and thorough in helping you resolve your issue. We appreciate you taking the time to share your experience and will be sure to pass along your kind words to Neil. Thank you for choosing us!
John from Lockly provided the best…
John from Lockly provided the best customer support I have ever had from a tech support call. Very please with my Lockly Visage Zeno purchase so far.
11 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your fantastic 5-star review! We’re thrilled to hear that John provided you with such an exceptional customer support experience and that you’re enjoying your Lockly Visage Zeno. We’ll be sure to share your kind words with John. Your satisfaction means a lot to us, and we appreciate you choosing Lockly. Thank you for being part of the Lockly family!
I had purchased a LOCKLY Secure Pro…
I had purchased a LOCKLY Secure Pro Deadbolt Edition, 3 years ago and the product had suffered some damage due to direct sunlight exposure. I dreaded the fact that I needed to reach out to technical support because most of my experiences with tech support have always been bad. I contacted LOCKLY tech support and Sandra was assigned to my case. Sandra listened and informed me of the options that were available to me. She made the process easy and she gave me her undivided attention. She resolved my issue and I am extremely happy with the outcome. Sandra’s exemplary Customer Service was the reason why I purchased another LOCKLY product. Thank you for your service and I will be sharing my experience with everyone I know. Can you give Sandra a raise? 😁
11 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for sharing such a wonderful review! We’re thrilled to hear that Sandra turned what could have been a stressful experience into a positive one through her attentiveness, professionalism, and outstanding customer service. We’ll be sure to share your kind words with Sandra and our team. 😊 While we can’t promise a raise, we can certainly make sure her exceptional work gets recognized! Thank you for choosing LOCKLY again and for your willingness to share your experience with others. Your trust and loyalty mean the world to us!
This is my seconed lockly entry lock
This is my seconed lockly entry lock, they are great locks, no problem to install and simple to program, the technology is excellent and the online service is fast and knowrecommend. (Thanks Gie), I highly recomend.
10 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review and for choosing Lockly for your second entry lock! We’re thrilled to hear that you’re happy with the easy installation, simple programming, and innovative technology. We’re also glad Gie provided fast and helpful online support. We’ll be sure to pass along your appreciation! Thank you for your trust and high recommendation. We truly appreciate your continued support and welcome you to the Lockly family!
Sandra and John were exceptional
Sandra began our help and John finished up. We had multiple issues with multiple locks. Communication was exceptional and their patience and calm demeanor helped us resolve all issues. Thank you for providing such excellent care! We are lifelong Lockly customers!
10 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your wonderful 5-star review and continued loyalty to Lockly! We’re delighted to hear that Sandra and John provided exceptional communication, patience, and support while helping you resolve the issues with your locks. We understand how challenging multiple issues can be, and we’re glad our team made the process a positive experience. We’ll be sure to share your kind words with Sandra and John. Thank you for being part of the Lockly family. We truly appreciate your trust and look forward to supporting you for years to come!
Incredible customer support and…
Incredible customer support and product.
I am a life time customer of Lockly now. Thank you for keeping customers first.
Lockly has incredible customer support and products. I’ve been a loyal customer for years, and I appreciate your commitment to prioritizing customer satisfaction.
10 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your wonderful 5-star review and loyalty to Lockly! We’re thrilled to hear that you’re happy with both our products and customer support. Putting our customers first is always our priority, and it means a lot to know that we’ve earned your trust over the years. Thank you for being part of the Lockly family. We look forward to serving you for many years to come!
Some issues with the original lock after four years, but quite happy now
I didn’t have the best experience with my purse LOCKLY, but I do know that it is a high-quality product and I wanted to give it another chance and they were helpful in giving me a discount since my original lock was out of warranty and so far I’ve installed the new lock I ran into an issue. I just wasn’t sure and I was able to get on a chat with Support and they were great. They were patient. They were knowledgeable and they got me going and I am quite happy with the results.
10 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for giving Lockly another chance and for sharing your experience! We’re sorry your original lock didn’t meet your expectations, but we’re happy to hear that our team was able to assist you with your new lock. It’s wonderful to know that our support team provided patient, knowledgeable, and helpful guidance to get you up and running. Your satisfaction means a great deal to us, and we appreciate your continued trust in Lockly. Thank you for being part of the Lockly family!
Jean was very informative and helpful…
Jean was very informative and helpful regarding my door sensor. She educated me on device compatibility and sent me a new sensor. Excellent customer service!
10 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review! We’re delighted to hear that Jean provided informative and helpful support with your door sensor. We’re glad she was able to clarify device compatibility and arrange a replacement sensor for you. We’ll be sure to share your kind words with Jean. Providing excellent customer service is always our priority, and we appreciate you choosing Lockly!
Risposta di Lockly
Thank you for your 5-star review! We’re happy to hear that you had a positive experience with our customer service. Your satisfaction means a lot to us, and we appreciate you choosing Lockly!
Great job explaining….
John did a great job of explaining things and getting my lock working properly. Took his time and really broke it down so someone like myself who is technologically challenged could understand things.
10 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review! We’re delighted to hear that John took the time to explain everything clearly and get your lock working properly. Providing patient, easy-to-understand support is exactly what we strive for, and we’re glad John made the process simple and stress-free for you. We’ll be sure to share your kind words with him. Thank you for choosing Lockly!
Fill good
It is so good when you have someone that is willing to help you and that’s what I found on John. He walked me through the entire process for the installation and set up o door lock with patient. That was very easy to do it. I hope next customer can get the same as I did. I really appreciate this customer service.
9 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that John made your door lock installation and setup easy and stress-free. His patience and willingness to guide you through the entire process reflect the level of customer service we strive to provide. We’ll be sure to share your kind words with John. We truly appreciate your recommendation and are grateful to have you as part of the Lockly family!
Janeth was very helpful
Janeth was very helpful, and in a very timely manner she helped us on a three-way call to get the door opened for the maid who was locked out of the unit.
Also, she helped me get my Secure Link connected to my phone, so that I can open the door in such situations from afar.
9 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review! We’re delighted to hear that Janeth provided timely and helpful support in getting the door opened for your maid and helping you connect your Secure Link to your phone. We’re glad you now have the convenience of remotely accessing your lock when needed. We’ll be sure to share your kind words with Janeth. Providing reliable solutions and excellent customer service is always our goal. Thank you for choosing Lockly!
Xian is Exceptional Great Customer Service
I am writing to express my sincere appreciation for the outstanding support provided by Xian during our recent troubleshooting call regarding our front door handle and lock. From the moment the conversation began, Xian demonstrated exceptional professionalism, patience, and genuine concern for our situation.
He walked us through each troubleshooting step methodically and clearly, never rushing us and always ensuring we fully understood what to do. His calm demeanor and willingness to stay with us through every part of the process made a stressful situation far easier to manage.
After completing all the steps, it became clear that the lock was completely nonfunctional. Without hesitation, Xian immediately escalated the issue to his management team to request approval for a replacement. His diligence and advocacy on our behalf resulted in a very favorable outcome, and we are truly grateful.
Words cannot fully express our gratitude for Xian’s dedication, professionalism, and kindness. He is an exceptional representative of Lockly, and his efforts made all the difference for us.
9 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for taking the time to share such a thoughtful and detailed review! We’re delighted to hear that Xian provided exceptional support, demonstrating professionalism, patience, and genuine care throughout the troubleshooting process. We understand how stressful it can be to deal with a malfunctioning lock, and we’re glad Xian guided you through each step and advocated for a solution that met your needs. We’ll be sure to share your wonderful feedback with Xian and our team. Your trust and satisfaction mean a great deal to us, and we’re grateful for the opportunity to make things right. Thank you for choosing Lockly!
Great customer service
Great customer service. She resolved my issue quickly.
9 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We’re glad to hear that our team member provided great customer service and resolved your issue quickly. Your satisfaction means a lot to us, and we appreciate you choosing Lockly!
Great customer service
Hi, I had a problem with my sms activation code and Neil guided me through whole process of setting up my lock. Great customer service and great lock. Very happy customer here. Thank you so much Neil.
9 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review! We’re thrilled to hear that Neil guided you through the SMS activation process and helped you get your lock set up successfully. Providing excellent customer service is always our goal, and we’ll be sure to share your kind words with Neil. We’re so happy to have you as a satisfied Lockly customer. Thank you for choosing Lockly!
John was very respectful and patient…
John was very respectful and patient with me over the phone. He walked me through on how to set up my system. Great experience
8 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We’re delighted to hear that John provided respectful and patient service while helping you set up your system. We know getting started with a new product can sometimes be challenging, and we’re glad he made the process a great experience for you. We’ll be sure to share your kind words with John. Thank you for choosing Lockly!
Long wait but John was excellent
The wait was quite a bit. I was on hold for more than 15 minutes. But once John picked up the phone and started helping me, everything was great. John was VERY knowledgeable and took me step by step to resolving my issues. He was also very kind and professional.
8 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your feedback! We’re happy to hear that John provided knowledgeable, professional, and kind service and guided you step by step toward resolving your issues. We sincerely apologize for the extended wait time and appreciate your patience. Your feedback is valuable as we continue working to improve our response times while providing the high level of support our customers deserve. We’ll be sure to share your kind words with John!
John was knowledgeable
John was knowledgeable, patient and professional.
8 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful feedback! We’re happy to hear that John provided knowledgeable, patient, and professional service. We take pride in delivering excellent customer support and will be sure to share your kind words with John. Thank you for choosing Lockly!
John was very thorough and patience…
John was very thorough and patience instructing me how to trouble shoot the problem I had with my lock. He was extremely helpful.
8 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We’re delighted to hear that John was thorough, patient, and extremely helpful in guiding you through troubleshooting your lock. Providing clear, supportive assistance is what we strive for, and we’ll be sure to pass along your kind words to John. Thank you for choosing Lockly!
Absolutely AMAZING customer service
Absolutely AMAZING customer service, very pleased
8 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful feedback! We’re thrilled to hear that you had an amazing customer service experience. Providing excellent support and ensuring our customers feel valued is always our goal. We truly appreciate your kind words and thank you for choosing Lockly!
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