I purchased a Lockey deadbolt and had lot's of questions, most importantly would there be any fees or charges to use and access all the locks features and capabilities once installed. I haven't instal... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I had issues with my current lock - finger print reader. The technician was very helpful to try different options over the phone. Unfortunately it couldn't be fixed and the Lockly team was able to get... Leggi di più
L'azienda ha risposto
He was very patient did not rush us did not make us feel worse than we already did for not being able to set it up correctly. He never HURRIEDUS he made it very simple by sending us pictures and even... Leggi di più
L'azienda ha risposto
I called because my lock wasn't working at all. I reached customer service within about 1 minute and the lady walked me through the steps to check and fix the problem. I had to call a few months ago b... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Informazioni di contatto
2024 Macopin Rd., Unit F, 07480, west milford, Stati Uniti
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Amazing customer service
I had the pleasure of being helped by Rusel today. Our fingerprint had stopped working. She was so kind and patient, and knowledgeable! We were able to completely resolve the issue. At the end, our call was disconnected, and she actually reached out via text to let me know she would call me back, which most companies would not do! Since everything was resolved, I didn’t need her to call back, but amazing that she would have. We did a complete home renovation and honestly, adding the Lockley locks was probably one of our favorite upgrades
22 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for sharing this wonderful experience, Karen! We’re thrilled to hear that Rusel provided such kind, patient, and knowledgeable support and helped resolve your fingerprint issue. Following up to ensure our customers feel supported is important to us, and we’re glad her dedication made a difference. We’re also honored that Lockly locks are among your favorite upgrades to your renovated home! Thank you for being part of the Lockly family!
One of the easiest set ups ever smart locker not installation was excellent
our experiencing with installing the lock was extremely easy with the help of our a technician. He did an absolutely great job assisting me with every question that was asked big thumbs up to Lockley. Keep up the good work.
20 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that the smart lock setup was easy and that our technician provided excellent assistance and answered all your questions. We truly appreciate your kind words and support for Lockley. Thank you for choosing us! 😊
Alex was very helpful
Alex was very helpful. I appreciated her punctuality when setting up our meetings. She was very professional and competent. She turned a frustration into a true satisfaction and relief.
21 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that Alex provided professional, punctual, and attentive support. It’s wonderful to know she helped turn a frustrating experience into a positive one. We’ll be sure to share your kind feedback with Alex. Thank you for choosing us! 😊
Made life easier managing properties…
Made life easier managing properties remotely user friendly and great support staff
21 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We’re glad to hear that our solution has made managing your properties remotely easier and that you’ve had a great experience with our support team. Your feedback means a lot to us, and we appreciate your trust in us! 😊
Excellent service
I believe the tech’s name was Sean. He was very accommodating patient and knowledgeable about the product.
20 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We’re happy to hear that Sean provided accommodating, patient, and knowledgeable support. We’ll be sure to pass along your kind words to him. Thank you for your trust and for choosing us! 😊
Risposta di Lockly
Thank you for your 5-star review! ⭐⭐⭐⭐⭐ We’re delighted to hear that you had a smooth and easy experience. Your satisfaction is our priority, and we truly appreciate your support! 😊
Risposta di Lockly
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that you had a great customer service experience. Your feedback means a lot to our team, and we look forward to continuing to provide you with excellent support. Thank you for choosing us! 😊
Excellent support
Excellent support. Issues resolved in a timely manner.
20 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We're glad our support team was able to resolve your issues in a timely manner. We truly appreciate your feedback and your trust in us!
Alex was professional and courteous
Alex was professional and courteous. He was patient and answered every question that arised. I actually worked with him several times to setup my new facial recognition keypad.
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful feedback! We're happy to hear that Alex was professional, patient, and helpful throughout the setup of your new facial recognition keypad. We'll be sure to share your kind words with him. Thank you for choosing us!
Their 24/7 support is real
Their 24/7 support is real. I received installation support via a video call on a Sunday morning. Janeth was very patient and knowledgeable. My device was connected and working by the end of the call.
18 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We're proud to provide 24/7 support whenever our customers need us. We're delighted that Janeth's patience and expertise helped get your device connected and working properly. We'll be sure to share your appreciation with her!
App not working
App not working , you guys with lots patience to help and solved , thank you so much
20 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback! We're glad our support team was able to assist you patiently and resolve the app issue. Your satisfaction is important to us, and we appreciate the opportunity to help!
Risposta di Lockly
Thank you for your 5-star review! We're happy to hear that you received a fast and helpful response from our support team. We truly appreciate your support and are always here to help!
Good communication and problem resolved.
20 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback! We're glad to hear that our team communicated well and resolved your issue. We appreciate your support and are always here to help!
Quick response and effective solution
My LOCKLY can not send notifications, and the customer service team quickly responded and gave me a effective solution and it worked perfectly!
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful feedback! We're happy our customer service team was able to respond quickly and resolve the notification issue with your LOCKLY device. Your satisfaction means a lot to us!
John was excellent at solving the issue.
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind words! We're glad John was able to resolve your issue and provide you with excellent service. We'll be sure to share your feedback with him!
Customer Service
Very helpful and very knowledgeble on the product! Excellent Product and great customer service. A win win in my book!
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the fantastic review! We're delighted to hear that you had a great experience with our product and customer service team. Providing knowledgeable and helpful support is always our goal. We truly appreciate your support!
John was very professional and…
John was very professional and knowledgeable
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback! We're glad to hear that John provided professional and knowledgeable support. We appreciate you taking the time to share your experience!
Sean was knowledgeable about the…
Sean was knowledgeable about the product.
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback! We're glad to hear that Xian was knowledgeable and able to assist you with our products. We appreciate your support and hope to see you again soon!
Great exprience.
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your five-star review! We're thrilled to hear you had a great experience with us. We appreciate your support and look forward to assisting you again!
Excellent Customer Service
The response was quick and very helpful. I was not expecting such great service!
18 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful feedback! We're so glad our team responded quickly and provided helpful support. Exceeding your expectations is what we strive for, and we appreciate your kind words!
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