I purchased a Lockey deadbolt and had lot's of questions, most importantly would there be any fees or charges to use and access all the locks features and capabilities once installed. I haven't instal... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had issues with my current lock - finger print reader. The technician was very helpful to try different options over the phone. Unfortunately it couldn't be fixed and the Lockly team was able to get... Leggi di più
L'azienda ha risposto
He was very patient did not rush us did not make us feel worse than we already did for not being able to set it up correctly. He never HURRIEDUS he made it very simple by sending us pictures and even... Leggi di più
L'azienda ha risposto
I called because my lock wasn't working at all. I reached customer service within about 1 minute and the lady walked me through the steps to check and fix the problem. I had to call a few months ago b... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Informazioni di contatto
2024 Macopin Rd., Unit F, 07480, west milford, Stati Uniti
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Lockly
Hi Merry, thank you for the 5-star review! We're happy we could provide quick and helpful support, even on a Sunday. We appreciate you taking the time to share your experience!
Changing account over
I had to change my account over to my name. Lockly staff were so awesome to work with. When I got home my locks didnt recognize my fingerprints anymore. Thankfully I had a physical key with me. But I called for support on getting the fingerprints set up again. Mia was so helpful. Excellent customer service and reasonable time on solution.
24 ottobre 2026
Non scritta su invito
Risposta di Lockly
Hi Kate, thank you for sharing your experience! We're glad Mia was able to help with your account transfer and get your fingerprints working again. We'll be sure to pass along your kind words. Thank you for trusting Lockly with your home security!
I installed my new lock and had issues…
I installed my new lock and had issues with completing the paring installation. I spoke with Neil and he was a rockstar. He heard my issues and diagnosed each one with compassion and empathy. He got my lock installed without a hitch and made sure that i was happy and non-stressed throughout the process. Neil’s help was awesome and your company should be proud to have such a professional on your team! Great job Neil!
24 ottobre 2026
Non scritta su invito
Risposta di Lockly
Hi Derrick, thank you for such a thoughtful review! We're thrilled Neil was able to diagnose the installation issues and guide you through the process with patience and care. We'll make sure he hears your wonderful feedback. We're glad your lock is up and running, and we appreciate your support!
lock went on the front door easy
put a lockly on my front door myself in about twenty minutes and the app paired right away. fingerprint works even when my hands are wet, only thing is the keypad takes a second to wake up sometimes.
20 ottobre 2026
Non scritta su invito
Risposta di Lockly
Hi Carolyn, thank you for sharing your experience! We're glad your installation and app pairing went smoothly and that you're enjoying the fingerprint access feature. We also appreciate your feedback about the keypad wake-up time, as it helps us understand where the experience can improve. Thank you for choosing Lockly!
Risposta di Lockly
Hi Tyrone, thank you for your 5-star review! We're glad you received fast and accurate assistance. We appreciate your feedback and are always happy to help whenever you need us!
I purchased Lockly Visage
I purchased the lock via Amazon. Had a handyman install it while working other projects. It wasn’t done correctly. I called Lockly customer support. They walked me through everything quickly and easily. Now it works like a dream!
23 ottobre 2026
Non scritta su invito
Risposta di Lockly
Hi Bob, thank you for sharing your experience! We're happy our support team was able to guide you through the installation and get your Lockly Visage working as it should. It's wonderful to hear that everything is now working like a dream. Thank you for choosing Lockly!
The best part of my experience was the…
The best part of my experience was the patience of the man that helped me. He truly went above and beyond with a new phone and logging on the the new app. The customer service on both occasions I had to call was stellar. Thank you so much!
23 ottobre 2026
Non scritta su invito
Risposta di Lockly
Hi Pamela, thank you for your wonderful feedback! We're delighted our team was able to assist you with your new phone and the app login process. Your kind words about the patience and dedication of our support team mean a lot to us. Thank you for your continued trust in Lockly!
Sandra did an excellent job
Sandra did an excellent job, she was very professional no doubt!!!
23 ottobre 2026
Non scritta su invito
Risposta di Lockly
Hi Juan, thank you for your kind words and 5-star review! We're thrilled to hear that Sandra provided such professional service. We'll be sure to share your feedback with her. We appreciate your support and are always here to help!
Lockley has resolved any issue I had
Lockley has resolved any issue I had. They provided excellent support
23 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review, Luke! We’re glad our team was able to resolve your concerns and provide the excellent support you deserve. We truly appreciate your trust in Lockly!
Risposta di Lockly
Thank you for the 5 stars, Shawn! We’re happy to hear you had an excellent service experience with Alex. We’ll be sure to share your kind words with him. Thank you for choosing Lockly!
Amazing customer and tech support!
Amazing customer and tech support!
19 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful feedback! We’re thrilled to hear you had an amazing experience with our customer service and technical support team. Your satisfaction means a lot to us, and we appreciate your support!
The instructions were straight to the…
The instructions were straight to the point.
23 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5-star review, Samson! We’re glad to hear you found the instructions clear and straightforward. We appreciate your feedback and are happy to have you as part of the Lockly family!
John from Lockly was excellent
John from Lockly was excellent - very helpful.
21 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind words, Jonathan! We’re delighted to hear that John was helpful and provided excellent support. We’ll be sure to pass along your appreciation. Thank you for choosing Lockly!
Resul was a wonderful help
Resul was a wonderful help. She had patience with my lack of tech.
22 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We’re so glad Resul provided patient and supportive assistance throughout the process. We believe great service means meeting customers where they are, and we’ll be sure to share your kind feedback with her!
Team member was very knowledgeable and…
Victor was very knowledgeable and helpful!
22 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5-star review, Jennifer! We’re happy to hear that Victor provided knowledgeable and helpful support. We’ll be sure to pass along your kind words to him. Thank you for being a valued Lockly customer!
John had great customer service
John had great customer service. I feel that he truly wanted to make sure that my concerns were addressed.
22 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback, David! We’re delighted to hear that John took the time to address your concerns and ensure you felt supported. Providing thoughtful, attentive customer service is important to us, and we’ll be sure to share your appreciation with him!
Customer care service was so helpful
Customer care service was so helpful. Thank you very much.
22 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind review! We’re so glad our customer care team was able to provide helpful assistance. Your satisfaction is important to us, and we truly appreciate your support!
Very Good!
Janeth, demonstrated great patience and professionalism. After I had exhausted all other troubleshooting options, she successfully identified the issue and guided me through the steps to re-pair the lock. The process was seamless and efficient.
22 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the wonderful review, Heath! We’re glad Janeth was able to patiently troubleshoot the issue and guide you through re-pairing your lock successfully. We’ll be sure to share your recognition with her. Thank you for choosing Lockly!
Very helpful!
22 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5 stars, Steve! We’re happy to hear you had a positive experience with our team. Your feedback means a lot to us, and we’re always here if you need assistance!
Risposta di Lockly
Thank you for your kind words! We’re delighted to hear that our team provided great service and support. We truly appreciate your feedback and are grateful to have you as a Lockly customer!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.