Lockly Recensioni 

My LOCKLY lock is amazing. I love it and would never change it. HOWEVER, the latch of the lock started to peel, both indoors and outdoors. I've used Lockly locks before and knew that was not normal. I contacted the company and within a day of receiving the information they needed got a lock sent out to replace my old lock. I've never seen a company work that fast. Their team is amazing (I worked with Gie) and the product as well. Hands down the only exterior fingerprint/keypad lock I trust to use on my doors and it makes it even better that they stand by their product.

I bought Lockly visoin lock and, the lock had some issues with bluetooth connectivity. Lockly proactively offered and sent a replacement.

Alex was very knowledgeable and helpful. This agent understood right away what the issue was and resolved it quickly.

Niel was very helpful in setting up my LOCKLY key pad

We have really enjoyed our Lockly biometric hardware. It has a clean, attractive design and is extremely easy to use. When our screen cracked, I contacted Lockly to see whether the screen could be replaced or repaired. Although the device was no longer under warranty and I did not expect much assistance, the Lockly team responded almost immediately. After several emails with Mia, Janeth, Clariss, and Gie, they researched the issue and offered a generous and more than satisfactory solution.
I appreciate their prompt responses and willingness to help. I highly recommend Lockly products and their customer service. They clearly stand behind their products and are quick to assist when a problem arises.

Good and honest communication from Emma has ensured a solution to my enquiry. A fault with my existing lock which was out of warranty has resulted in a discount on a replacement. Thank you.

Super detailed and personalized customer service! Helped with instillation issues and worked with me to problem solve everything

Agent was knowledgeable and helped me quickly resolve issue

The tech advisor I spoke with Janeth was a very patient tech. She was very knowledgeable and very respectful, she really made activating my lock easy.

Very good customer service! Emma helped out big time would recommend her service in the future! Thanks again

I really appreciated the phone call from Gie and her help in setting up our Lockly account. She stayed on the phone with me until all aspects were tested and working.

I have worked with many customer support organizations over the years, but I rarely encounter the level of service that I recently experienced with Micah and Sol at Lockly.
I contacted Lockly regarding a highly important and time-sensitive matter that required expert guidance and after-hours support. Micah and Sol immediately understood the importance of the situation, developed a plan, verified critical information, and remained engaged every step of the way to ensure a successful outcome.
Their professionalism, responsiveness, technical expertise, and commitment to customer success were exceptional. They went far beyond what I expected from any support organization and remained personally committed to seeing the matter through to a successful resolution.
Please extend my sincere gratitude and appreciation to both Micah and Sol. They set a standard of customer service that other organizations should aspire to achieve. Lockly is fortunate to have employees of their caliber representing the company.

Tom

I had the pleasure of interacting with Alex. The most profound character displayed during the call was her patience and diligence. At times I didn't quite understand the process and the language barrier somewhat caused a lack of understanding as well. She carefully took the time by explaining what was needed to be done at a slower pace. Truthfully the connection was that great but she guided me along. Through it all, she assured me we will get your lock working and we did. I never detected frustration nor was I rushed at any time. She gives true definition to Above and Beyond Customer Service.

Agent was very helpful and understanding!!!

Excellent customer service! Called with a problem I had with an email issue and the agent was able to immediately help me rectify the problem.
Definitely recommend the lock and service provided for it.

Somehow, i got my problem solved. That was the goal.

The representative Gie was great to work with and solved my issue.

Sandra was so patient, understanding and professional. It was an absolute pleasure workibg with her as she walked me through the process of installing my new lock step by step. I would recommend this service to any and everyone.

★★★★★ Outstanding Support from John – Even on a Sunday Evening!

I can’t say enough good things about John from the Lockly Support Team!

We called on a Sunday evening because we were changing tenants and needed to update our door lock access for security reasons. We honestly weren’t expecting such quick and helpful support, especially on a Sunday night, but John absolutely exceeded our expectations!

We hadn’t used the Lockly app in a long time and didn’t even have it installed on our phones anymore. We also had no idea how to access our old account. John patiently walked us through everything, helped us successfully recover our original account, reconnect our lock to the app, and update the access settings directly from our phones.

What could have been a frustrating and time-consuming process turned into an incredibly smooth experience. John was knowledgeable, professional, patient, and genuinely helpful every step of the way. He knew exactly what he was doing and made the entire process feel effortless.

It’s rare to receive this level of customer service these days, especially on a Sunday evening. John went above and beyond, and we truly appreciate his time, patience, and dedication.

Thank you so much, John! You’re exactly the kind of person who makes customers feel confident in a company and its products. Lockly is lucky to have you on their team!

Highly recommend Lockly’s customer support. Five stars aren’t enough!

Sandra at Lockly was fantastic.

My magnet sensor was lost after house was painted and she was able to quickly help me get a replacement and only had to pay shipping. Excellent service!