I purchased a Lockey deadbolt and had lot's of questions, most importantly would there be any fees or charges to use and access all the locks features and capabilities once installed. I haven't instal... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had issues with my current lock - finger print reader. The technician was very helpful to try different options over the phone. Unfortunately it couldn't be fixed and the Lockly team was able to get... Leggi di più
L'azienda ha risposto
He was very patient did not rush us did not make us feel worse than we already did for not being able to set it up correctly. He never HURRIEDUS he made it very simple by sending us pictures and even... Leggi di più
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I called because my lock wasn't working at all. I reached customer service within about 1 minute and the lady walked me through the steps to check and fix the problem. I had to call a few months ago b... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Informazioni di contatto
2024 Macopin Rd., Unit F, 07480, west milford, Stati Uniti
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Alex P
Alex P. provided excellent assistance in helping me reconnect to my lock, which allowed me to successfully set up a new code.
1 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5-star review! We're happy Alex P. was able to help you reconnect your lock and successfully set up your new access code. We appreciate your feedback and are always here to help!
Neil and Janeth were amazing
Neil and Janeth were amazing, thank you for helping me through the whole process!!! 5 stars isn’t enough!
1 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your amazing feedback! We're thrilled Neil and Janeth were able to guide you through the entire process. Your kind words mean a lot, and we'll be sure to share them with both team members. Thank you for being a valued Lockly customer!
I was walked through everything with…
I was walked through everything with patience and professionalism
3 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your wonderful review! We're glad our team could walk you through everything with patience and professionalism. Providing a positive support experience is always our goal. We appreciate you!
Alex went all the way to help me…
Alex went all the way to help me install my lock. Thank you Alex. You are great.
1 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5-star review! We're delighted Alex went above and beyond to help you with your lock installation. We'll be sure to share your appreciation with him. Enjoy your Lockly lock!
Outstanding customer service …
He was very patient did not rush us did not make us feel worse than we already did for not being able to set it up correctly. He never HURRIEDUS he made it very simple by sending us pictures and even though we were getting very frustrated, he stayed calm and positive outstanding service.
31 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your heartfelt feedback! We're glad our representative was able to make the setup process easier and provide the patient, reassuring support you needed. Your experience means a lot to us, and we truly appreciate your trust in Lockly!
Best customer service ever!
Thank u so much! What great customer service! Rusel was Incredibly patient and helped troubleshoot multiple issues. Her professionalism and knowledge was second to none. Such great service and a wonderful product. Cannot express how grateful I am.
30 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your fantastic review! We're so happy Rusel was able to assist you with patience and professionalism while troubleshooting the issues. We'll be sure to share your kind words with her. We truly appreciate your support!
The representative was patient and…
The representative was patient, professional, and an excellent communicator throughout the process. She took the time to assist both my tenant and me, ensuring our issue was successfully resolved. It was truly a pleasure working with her, and I greatly appreciate her outstanding customer service!
30 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your thoughtful review! We're delighted our representative could assist both you and your tenant and ensure everything was resolved successfully. Your recognition of her patience and professionalism means so much to our team!
Rusel was very helpful in resolving my…
Rusel was very helpful in resolving my issue. She was extremely professional and knowledgable.
30 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We're glad Rusel was able to help resolve your issue and provide the professional support you deserved. We'll be sure to pass along your appreciation. Thank you for choosing Lockly!
John help me very well he tried as much…
John help me very well he tried as much as he can to resolve the issue and came up with a solution great job John your continue with your great customer skills and patience to attend the custumers.God Bless You
30 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your kind words! We're thrilled John was able to work with you toward a solution and provide the patient, attentive service you deserved. We'll be sure to share your encouragement with him. We truly appreciate your support!
Kind and helpful representative.
Kind and helpful representative.
30 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We're happy to hear you had a positive experience with our support team. Providing kind, helpful, and reliable service is always our priority. We appreciate you!
Risposta di Lockly
Thank you for the amazing feedback! We're so glad you had such a positive experience with our team. Patience and helpful service are what we strive for every day. We truly appreciate your 5-star support!
Rusel was very helpful in…
Rusel was very helpful in troubleshooting and fixing some connectivity issues I was having. Got everything working and made it fast and easy.
30 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We're so glad to hear that Rusel was able to quickly troubleshoot and resolve your connectivity issues. We'll be sure to pass along your kind words to him. Providing fast, helpful, and hassle-free support is what we strive for. Thank you for choosing Lockly!
John
John, he was very patient and worked through the problem. He’s a great asset to your team.
29 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind feedback! We're happy to hear that John took the time to patiently work through the issue with you. We agree that having team members who genuinely care about helping our customers makes all the difference. We'll be sure to share your appreciation with John!
John made my experience great!
John made my experience great! My lock wasn’t working and he patiently walked me through the entire new set up process. The lock works like new again. And he was able to help me download the latest firmware update, which I couldn’t do before. I’m so happy with the results I received after John’s help. Thank you so much!
29 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your wonderful review! We're thrilled that John was able to guide you through the setup process and get your lock working like new again. It's great to hear he also helped you successfully update your firmware. We'll be sure to recognize John for his outstanding support. Enjoy your Lockly!
Thank you very much so very helpful…
Thank you very much so very helpful went step by step with me so easy thank you happy holidays.
29 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind words! We're so happy to hear that our team was able to walk you through everything step by step and make the process easy. Your satisfaction means a lot to us. Wishing you happy holidays, and thank you for choosing Lockly!
John exhibited patience and…
John exhibited patience and understanding while helping diagnose the issue. He was great and made the experience tolerable
29 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for taking the time to share your experience! We're glad John was there to help diagnose the issue and make the process easier for you. We truly appreciate your recognition of his patience and understanding. We'll be sure to pass along your feedback to him!
Neil was amazing
Neil was amazing! I spent almost a whole yesterday trying to get this deadbolt lock to operate properly. I never fixed it no matter what I tried! I just got off FT with Neil watching and checking each step from install to app functioning. It works perfectly now! Im so grateful for his help!
29 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for sharing your experience! We're thrilled to hear that Neil was able to turn a frustrating situation into a successful outcome. His dedication to walking you through each step, from installation to app setup, is exactly the level of support we strive to provide. We'll be sure to share your heartfelt appreciation with Neil. Enjoy your lock, and thank you for choosing Lockly!
Great products and even better customer service.
A big thank you to Clariss and the team at Lockly for their outstanding support. It’s refreshing to find a company that makes great products and stands behind them. Lockly has really raised the bar with digital locks that meet today’s needs, and their customer service is just as impressive.
29 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for such wonderful feedback! We're delighted to hear that Clariss and our team made such a positive impression. We take great pride in developing innovative smart security products and backing them with customer service our customers can count on. Your recognition means a lot to our entire team. Thank you for trusting Lockly!
Seeked first to understand and then…
Seeked first to understand and then provided steps to correct which identified the fix! Excellent service.
26 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Robert, for your wonderful feedback! We're glad our team took the time to understand the issue and guide you through the steps to resolve it. We appreciate your support!
Excellent customer service and patience
Neil was very helpful and a pleasure to speak with. He was also very patient and took his time to understand what my issue was. Lockly is lucky to have Neil working for them and hopefully all his hard work recognized.
28 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Ken, for your kind words! We're thrilled to hear that Neil provided such helpful and patient service. We'll be sure to share your feedback with him. We truly appreciate your support!
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