I purchased a Lockey deadbolt and had lot's of questions, most importantly would there be any fees or charges to use and access all the locks features and capabilities once installed. I haven't instal... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had issues with my current lock - finger print reader. The technician was very helpful to try different options over the phone. Unfortunately it couldn't be fixed and the Lockly team was able to get... Leggi di più
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He was very patient did not rush us did not make us feel worse than we already did for not being able to set it up correctly. He never HURRIEDUS he made it very simple by sending us pictures and even... Leggi di più
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I called because my lock wasn't working at all. I reached customer service within about 1 minute and the lady walked me through the steps to check and fix the problem. I had to call a few months ago b... Leggi di più
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Scritti dall'azienda
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Informazioni di contatto
2024 Macopin Rd., Unit F, 07480, west milford, Stati Uniti
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The technician was able to register my…
The technician was able to register my warranty over the phone. I appreciated her assistance.
4 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback! We're happy to hear that our technician was able to assist you with registering your warranty over the phone. Making the support process as easy and convenient as possible is important to us. We appreciate your trust in Lockly and thank you for taking the time to share your experience!
Quick response and having a human vs AI…
Quick response and having a human vs AI is greatly appreciated!
4 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback! We're happy to hear you appreciated our quick response and the opportunity to connect with a member of our team. While technology helps us provide faster support, we know there's no substitute for the personal touch of a real person who can listen, understand, and help. We truly appreciate your support and thank you for choosing Lockly!
I bought this lock for my house and I am very pleas
I bought this lock for my New house and I am very pleased with how it works for my family,Reliable brand for residential smart locks ,Great lock. Easy to use. I really recommended , I’m planning to buy another Lock soon, just one step up. Thank you
1 agosto 2026
Non scritta su invito
Risposta di Lockly
Thank you for choosing LOCKLY for your new home! We're thrilled to hear that you and your family are enjoying your lock and finding it reliable and easy to use. Your recommendation and continued trust in our brand mean so much to us. We look forward to helping you with your next LOCKLY upgrade!
Great customer service!
4 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5-star review! We're happy to hear you had a great experience with our Customer Support team. Providing prompt, helpful service is always our goal. We truly appreciate your support and thank you for choosing LOCKLY!
Risposta di Lockly
You're very welcome! Thank you for taking the time to share your experience. We're always happy to help and make sure you get the most out of your LOCKLY product. We appreciate your trust and support!
Product Knowledge Expert
She was very helpful and patient. There was a lot of trial and error so I was very pleased that she had good product knowledge as well.
3 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the wonderful feedback! We're so glad our team member was able to provide the patience, product knowledge, and guidance needed to work through the troubleshooting process. We understand that it can sometimes take a little trial and error, and we're always happy to stick with you until we find a solution. Thank you for choosing LOCKLY!
Mia was great to work with
Mia was great to work with! She patiently talked and my poor hearing through the full process of setting up the lock system. It is a great system on a new-to-me home and I had to do full Master reset
3 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We're delighted to hear that Mia provided such patient and thoughtful assistance while helping you set up your LOCKLY system. We understand that completing a master reset and configuring a lock in a new home can feel overwhelming, and we're glad Mia was there to guide you through every step. We'll be sure to share your kind words with her. Welcome to the LOCKLY family!
This is a wonderful company!
This is a wonderful company!! The customer service is top notch, if you have any problems they are quick and prompt and ensure you problem gets solved :). Highly recommend!!
3 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for the amazing review and recommendation! We're thrilled to hear that our Customer Support team has consistently provided the prompt and reliable assistance you deserve. At LOCKLY, customer satisfaction is at the heart of what we do, and feedback like yours makes it all worthwhile. Thank you for being part of the LOCKLY family!
speed and accuracy
I was pleasantly surprised at how quickly they responded to my questions and with exactly the information that I was looking for. Thank you lockly support team, you're much appreciated.
1 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Anthony! We're so glad our team was able to respond quickly and provide the information you needed. Your kind words mean a lot to our support team. We appreciate you choosing Lockly!
Mia & Sol - Excellent customer support
Prompt, attentive, and friendly service. I can’t think of a single way Mia & Sol could have improved on the customer service I received. Thanks!
2 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for the wonderful feedback! We're thrilled to hear that Mia and Sol provided such prompt, attentive, and friendly support. We'll be sure to share your kind words with them. We truly appreciate your support!
John Did a fantastic job
John Did a fantastic job! He deserves 15 stars! He walked me through the purchase of a new house and helped me with the Lockly app!
2 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Cory! We're delighted to hear that John went above and beyond to assist you with your new home purchase and the Lockly app. We'll make sure he receives your generous recognition. Enjoy your new home and your Lockly experience!
Jean was wonderful helping me to…
Jean was wonderful helping me to resolve my issue.
Thank you, Jean.
1 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Oliver! We're happy to hear that Jean was able to help resolve your issue. We'll be sure to pass along your appreciation to her. Thank you for choosing Lockly!
John was great
John was great! He was kind and efficient and even though I was in a rush I had a fantastic experience. Thank you
2 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Sarah! We're so glad John made your experience a positive one, especially while you were in a hurry. His kindness and efficiency are exactly what we strive for. We'll be sure to share your feedback with him!
Extremely professional and empathetic…
Extremely professional and empathetic while I was buying my 3rd lockly. She was awesome and I bought my 3rd lock
2 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you, Ramiro, for your continued trust in Lockly! We're honored that you've chosen us for your third lock. We're especially happy to hear that our team member provided such professional and empathetic support throughout your purchase. We truly appreciate your loyalty!
I lost the small magnet for the door…
I lost the small magnet for the door sensor and they waived the typical $10 fee for the part and only charged me $12 for the shipping. The service was quick and they responded within minutes of every email.
1 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We're happy we could help get a replacement magnet to you and make the process quick and easy. We appreciate your kind words about our team's responsiveness and are always here if you need anything else!
Went above and beyond. Will now be a forever and repeat customer!
I reached out to Lockly about an issue with my Secure Pro lock, and John from the Support Team took great care of me. He was courteous, responsive, and genuinely helpful from start to finish, and he coordinated an exchange quickly and smoothly. His supervisor Sol approved it, and I really appreciate them both. Service like this is a big reason I'll stick with Lockly. Thank you John and Sol!
30 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your wonderful review! We're thrilled John and Sol were able to provide the support you deserved and make the exchange process smooth and hassle-free. Your loyalty means so much to us. We'll be sure to share your kind words with them!
The lock works…I was afraid it was broken, but just needed a bit of support.
The lock works
1 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We're glad we could provide the support you needed and get your lock working properly. We're always happy to help!
All my questions and concerns were…
All my questions and concerns were answered in a professional and timely manner.
1 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 5-star review! We're glad we could address all your questions and concerns in a professional and timely manner. We truly appreciate your feedback and support!
Neil was so patient and efficient
Neil was so patient and efficient. Thank you!
31 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind words! We're so glad Neil was able to assist you with patience and efficiency. We'll be sure to pass along your appreciation. Thank you for choosing Lockly!
John was able to answer all of my…
John was able to answer all of my questions and got the lock functioning properly.
1 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your 4-star review! We're glad John was able to answer all your questions and get your lock functioning properly. We appreciate your feedback and your business!
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