I purchased a Lockey deadbolt and had lot's of questions, most importantly would there be any fees or charges to use and access all the locks features and capabilities once installed. I haven't instal... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had issues with my current lock - finger print reader. The technician was very helpful to try different options over the phone. Unfortunately it couldn't be fixed and the Lockly team was able to get... Leggi di più
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He was very patient did not rush us did not make us feel worse than we already did for not being able to set it up correctly. He never HURRIEDUS he made it very simple by sending us pictures and even... Leggi di più
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I called because my lock wasn't working at all. I reached customer service within about 1 minute and the lady walked me through the steps to check and fix the problem. I had to call a few months ago b... Leggi di più
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Scritti dall'azienda
At Lockly® our mission is to make every door safer and more secure by pioneering control, versatility, and access through our smart locks and property tech cloud services. Shortly after completing his graduate degree at the University of California Berkeley, our founder recognized the potential for a Silicon Valley-based property technology company. This, along with decades of successful international high-tech manufacturing and development experience, has inspired Lockly's innovative global product portfolio.
Informazioni di contatto
2024 Macopin Rd., Unit F, 07480, west milford, Stati Uniti
- 4159109522
- biz@lockly.com
- lockly.com
4,9
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The service member john was very good..
The service member was very knowledgeable and understanding of the Lockly system. He was very patient and helpful
7 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind words! We're happy to hear John demonstrated his knowledge of the Lockly system while providing patient and understanding assistance. We'll be sure to pass along your appreciation. Thank you for choosing Lockly!
I had an excellent experience with…
I had an excellent experience with John. He help me with much patience because my English is not 100 % but he try to help me a lot. Thank you Jonh I appreciated your help and your patience.
7 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for sharing your experience! We're delighted that John took the time to listen, communicate clearly, and make sure you felt supported throughout the process. Patience and understanding are important parts of great customer service, and we'll be sure to share your recognition with him. Thank you for choosing Lockly!
The live human Sandra was far more…
The live human Sandra was far more helpful than the AI. She was able to solve my problem immediately. It was a simple setting change. I gave multiple pictures and examples, and the AI just could not resolve it. It was polite. And maybe if it were something that was just an Emanuel, it would have got it me correctly. Nonetheless, the human being took my issue, looked at all the images, gave me a solution in one simple text. Thank you, Sandra. To the company heads, please do not go completely to AI ever.
7 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your thoughtful feedback and for recognizing Sandra's excellent support! We're glad she was able to review the information you provided and quickly identify the right solution. We also appreciate your honest comments about the AI experience. Our goal is to make support as helpful and seamless as possible, while ensuring our customers can connect with a knowledgeable team member whenever additional assistance is needed. Your feedback is valuable as we continue improving. Thank you for choosing Lockly!
My new deadbolt lock
Got my new deadbolt lock, called support line and Aneil was great. Super sweet and helpful. Thank you!
7 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the wonderful review! We're so happy to hear Aneil made your support experience enjoyable with his friendly, helpful, and attentive service. We'll be sure to share your kind words with him. Enjoy your new Lockly!
Jon was very thorough and helpful with…
Jon was very thorough and helpful with troubleshooting my deadbolt situation. Very professional and very polite. Resolution is ongoing, but I feel like the support is high-quality!
7 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We're glad John was able to guide you through troubleshooting and provide professional, courteous support. We appreciate your confidence in our team and look forward to helping you get everything fully resolved!
John was great
John was great! He was able to walk me through registering my new LOCKLY. He was very patient and friendly too.
7 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5-star review! We're delighted John made registering your new Lockly easy and stress-free. His patience and friendly approach are exactly what we strive for. We'll be sure to share your feedback with him!
They are very helpful with solving my…
They are very helpful with solving my issues
7 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5 stars! We're happy to hear our team was able to assist you with your concerns. Providing helpful and reliable support is always our priority. We appreciate your support!
Sean didnt give up on helping me
Sean didnt give up on helping me. Thanks for having patience and being supportive throughout the call.
6 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We're so glad to hear that Xian provided patient, supportive, and dedicated assistance throughout your call. We take pride in going the extra mile to ensure our customers feel supported. We'll be sure to share your kind words with Xian. Thank you for choosing Lockly!
John is experienced and very patient.
6 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your kind feedback! We're glad John provided knowledgeable and patient assistance throughout your experience. We'll be sure to share your recognition with him. Thank you for choosing Lockly!
John and Clariss great job
John was very patient and polite helpful.Clariss also was very helpful got the the problem taken care of
6 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the wonderful review! We're thrilled John and Clariss worked together to make sure your issue was taken care of. Their patience, politeness, and teamwork reflect the level of service we strive to provide. We'll be sure to share your appreciation with both of them!
Tech neal very knowledgeable and helpful
6 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the 5-star review! We're glad Neil was able to provide knowledgeable and helpful assistance. We'll be sure to pass along your kind words and recognition. We appreciate you choosing Lockly!
Representative was thorough and…
Representative was thorough and respectful. I appreciated his patience with me.
6 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your feedback! We're happy to hear our representative took the time to provide thorough, respectful, and patient assistance. Making sure every customer feels heard and supported is important to us. Thank you for choosing Lockly!
I had issues with my current lock fingerprint reader
I had issues with my current lock - finger print reader. The technician was very helpful to try different options over the phone. Unfortunately it couldn't be fixed and the Lockly team was able to get me a new order with a good discount. The team was very understanding and accomodative. We had the lock for more than 5 years and really enjoy it. A great product and highly recommend. Excited to use the new one with face recognition.
6 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience and for being a loyal Lockly customer for over five years! We're sorry your fingerprint reader issue couldn't be resolved, but we're glad our team was able to explore different options and find a solution to help you move forward. We truly appreciate your continued trust in Lockly and hope you love your new facial recognition lock. Thank you for recommending us!
Micah was extremely helpful helping me…
Micah was extremely helpful helping me to find the lock I want. I bought a Lockly Lock many years ago and have been extremely happy with it. Time for a new one.
4 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the wonderful 5-star review! We're thrilled to hear that Micah was so helpful in finding the right Lockly lock for your needs. It means a lot to know you've enjoyed your previous Lockly lock and have chosen us again for your next purchase. We'll be sure to share your kind words with Micah. Thank you for your continued support!
The staff were very professional
The staff were very professional, knowledgiable and helpful.
6 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you so much for your kind words! We're delighted to hear that our team was professional, knowledgeable, and helpful. We truly appreciate your feedback and your support. Thank you for choosing Lockly!
Neil did a great job
Neil did a great job, but it took awhile to get someone to answer questions. As I said Neil was very helpful once I was connected to him.
5 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for your feedback! We're glad to hear that Neil was able to provide helpful support and get your questions addressed. We also appreciate your honest feedback regarding the wait time to connect with our team. We understand how important timely assistance is and are continuously working to improve the customer experience. We'll be sure to share your recognition with Neil. Thank you for choosing Lockly!
Alex Provided EXCELLENT Service and…
Alex Provided EXCELLENT Service and Advise. Would recommend to anyone in the industry. Give Alex a Raise Tomorrow!
28 ottobre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the fantastic feedback! We're thrilled to hear that Alex provided excellent service and guidance. We'll be sure to pass along your kind words and your recommendation for a raise! 😊 Recognizing our team's dedication means so much to us. We truly appreciate your support and thank you for choosing Lockly!
Awesome service!!
Awesome service!!
Amazing! Very responsive and professional!
5 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for the wonderful review! We're so happy to hear that you had an amazing experience with our team. Providing responsive, professional, and reliable support is always our goal. We truly appreciate your feedback and thank you for choosing Lockly!
Risposta di Lockly
Thank you for the kind words! We're delighted to hear that you had a great experience with our team. We'll be sure to share your special shoutout with Rusel! Your appreciation means a lot to us, and we're grateful to have you as part of the Lockly community!
After experiencing an issue with my…
After experiencing an issue with my Lockly lock, I call Lockly, they were super helpful, exceptional service thanks to Sandra for her prompt response, problem solved im happy.
4 novembre 2026
Non scritta su invito
Risposta di Lockly
Thank you for sharing your experience! We're so glad our team was able to help resolve the issue with your Lockly lock and get everything back on track. We'll be sure to pass along your recognition to Sandra for her prompt response and excellent support. Your satisfaction means everything to us. Thank you for choosing Lockly!
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