The help and guidance from staff and the fact that nothing was too much trouble helped me to choose the right furniture for my kitchen diner. With so many fabrics and colours it was great to bounce of... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
I contacted Loaf earlier today on the telephone for advice on how to navigate their online shopping experience as I was having trouble trying to select the correct swatch sample. I had a great chat w... Leggi di più
L'azienda ha risposto
Great staff..Benjamin at Wilmslow an absolute sweety. Went back several times. He remembered me. Opened the store door for me and gave me take measure, water etc. Had been recommended...obviously... Leggi di più
L'azienda ha risposto
Lovely welcoming store and staff. Good old-fashioned customer service with lots of nice little touches like the bottled water., sweets, biscuits, note pads etc. Was assisted by Ben, who was extreme... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
Informazioni su Loaf - Wilmslow
Scritti dall'azienda
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Scritti dall'azienda
Informazioni di contatto
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, Regno Unito
- 02031418300
4,6
Eccellente
148 recensioni
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lovely shop
Lovely shop. Clean accessible toilet was a big plus as we were the Tunnocks teacakes! Staff all really nice and helpful.
25 ottobre 2025
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Risposta di Loaf - Wilmslow
Hi Kevin,
Thank you so much for your lovely review!
We’re so pleased you enjoyed your visit and the Tunnock’s Teacakes, of course. It’s great to hear our team helped make your experience such a pleasant one.
Warm regards,
Cynthia
wonderful experience at your Wilmslow…
wonderful experience at your Wilmslow store, very helpful staff and welcoming.
Only suggestion, coffee or tea would be nice whilst whilst we are browsing :)
21 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Sara,
Thank you so much for taking the time to share your experience at our Wilmslow store!
I’m absolutely delighted to hear that you found our team so helpful and welcoming. I’ll be sure to pass your kind words on to them.
Creating a friendly and relaxed atmosphere for our customers is really important to us. So it’s lovely to know we’re getting that right.
I also really appreciate your suggestion about offering coffee or tea while browsing. That’s a wonderful idea! We’re always looking for ways to make our in store experience even more enjoyable and I’ll certainly share your feedback with our team for consideration.
Thanks again for visiting and for your thoughtful review. I hope to welcome you back to Wilmslow again soon!
Kind regards,
Manny.
Brilliant service
Fabulous visit to the Loaf Wilmslow showroom earlier today - great advice and customer service. Cannot wait for our new soda and footstool to arrive- would highly highly recommend !
20 ottobre 2025
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Risposta di Loaf - Wilmslow
Hi AW,
Thank you so much for leaving us review
We’re thrilled to hear that our Wilmslow team made your visit such a positive experience. It’s lovely to know that our team were helpful with great advice
We truly appreciate your feedback we'll be sure to pass it on to the team. We can't wait to deliver your lovely sofa and footstool to your beautiful home.
Warm regards,
Cynthia
Maisie was so professional
Maisie was so professional and knowledgeable and kind at the Wilmslow store - Thank you for helping us - recently had a house fire and need three sofas - Maisie was so patient and showing us all alternatives-Great service . The manager and other staff members were also lovely
19 ottobre 2025
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Risposta di Loaf - Wilmslow
Hi Susan,
Thank you so much for leaving us a review
We’re thrilled to hear that our Wilmslow team made your visit such a positive experience. It’s wonderful to know that you felt supported by Maisie and that our team remained patience and knowledgeable .
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again in the future.
Best regards,
Cynthia
Squishmeister sofa bed
The staff made the experience memorable. They were very patient with me as I needed to do measurements and test the mattress! Everything explained well!
Thank you Ben and Choi
17 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Ellie,
Thank you for shopping with Loaf and for your kind words!
Amazing to hear that Ben and Choi made your experience a memorable one. Taking the time to find the right mattress is important and I’m glad they could support you patiently and thoroughly throughout the process. I’ll be sure to pass along your appreciation to them!
Enjoy your new mattress and please don’t hesitate to reach out if you need anything in the future!
Kind regards,
Manny.
We had a lovely experience
We had a lovely experience, the assistant was helpful without being pushy. Allowing us space to discuss the furniture. There were lovely touches, for example, being offered water, and when finding out it was my daughter's birthday giving her a mug and recommending somewhere for finding curtains.
16 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Clare,
Thank you for shopping with Loaf and for taking the time to share your experience!
I'm so happy to hear that you had a lovely experience with us. It's great to know that our team struck the right balance between being helpful and giving you the space to make your decisions. I’m especially glad your daughter felt celebrated on her birthday. I hope she enjoys the mug!
If you need any further help with furniture or home styling, we’re always here to assist. Thanks again for your thoughtful feedback.
Hope to hear from you soon!
Warm regards,
Manny.
Beautiful showroom
Beautiful showroom, lots of choice, love the large fabric samples & very helpful & knowledgeable staff.
12 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Sue,
Thank you so much for your review
We’re so happy to hear you enjoyed the beauty of our shack and found the team both helpful and knowledgeable
It’s wonderful to know that our different fabrics range and product knowledge from the team helped find the perfect piece for your lovely home
Warm regards,
Cynthia
Great wilmslow store with lots of free…
Great wilmslow store with lots of free little goodies to keep the kids entertained plus a few games and even pac man! Super helpful and knowledgeable staff. A luxury retail experience. Just waiting for my new sofa to arrive, lets hope it goes as smoothly as the visit in store 😀
19 settembre 2025
Risposta di Loaf - Wilmslow
Hi Kim,
Thank you so much for leaving us a review
We’re thrilled to hear that our Wilmslow team made your visit such a positive experience especially with the treats and that our team’s patience and product knowledge helped you
We truly appreciate you taking the time to share your experience and look forward to delivering your new sofa to you.
Best regards,
Cynthia
Great experience
Great experience - staff were so helpful, but not 'in your face' which is always appreciated! Very knowledgeable and friendly
7 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Ella,
Thank you for shopping with Loaf and for taking the time to leave us such a thoughtful review!
Exciting to hear you had a great experience and that our team struck the right balance. Helpful but never overbearing. Our Shack assistants are a loving and caring bunch. I'll be sure to pass on your kind words to the staff.
Hope to welcome you back again soon!
Kind regards,
Manny.
Customer care
Customer care managed to contact me and got my order all sorted, Jasmine was very helpful.
Thank you
6 ottobre 2025
Risposta di Loaf - Wilmslow
Hello!
Thank you for taking the time to update your review, so glad that we got it sorted out!
Here to help always!
Kind Regards
Jasmin
The staff were incredibly helpful and…
The staff were incredibly helpful and friendly, they made us feel welcome and not pressured. The store is spacious with plenty of examples of furniture to see and sit on.
3 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Emilia,
Thank you so much for your kind words! I’m really glad to hear you felt welcomed and comfortable in our Shack. That's exactly the experience we aim to create.
It’s great that you had the chance to explore and try out the furniture in your own time. We hope you found something you love and if there’s anything else you need or any questions pop up, just let us know and we’re always happy to help.
Kind regards,
Manny.
I regret ever buying a sofa from Loaf
I regret ever buying a sofa from Loaf. From the very first day it arrived, the cushions felt completely different to the showroom model — flat, cheap and uncomfortable. I raised this straight away, only to be told there was no issue. Months later, I suddenly received an email admitting the cushions had in fact been outsourced to a different manufacturer.
Replacement cushions were sent, but they were no better. They collapse almost instantly after sitting down, and despite hours of plumping and reshaping, they look and feel awful. This is nothing like the quality I was shown in the showroom and nothing like what I paid a premium price for.
This was my first ever brand-new sofa, and it has been a huge let-down. Loaf have admitted to swapping in inferior cushions but have failed to put it right. For a company that markets itself as a premium brand, this feels misleading and dishonest.
I would strongly advise anyone considering a purchase to think carefully before trusting Loaf — my experience has been extremely poor, and the product quality has never matched what was promised.
5 ottobre 2025
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Risposta di Loaf - Wilmslow
Hi Adam,
Thanks for your feedback. I’m sorry you've had such a frustrating experience with us recently.
I completely take on board your concerns about the cushion quality and the replacement not meeting the standard.
I am personally looking into your case to make sure it gets sorted quickly from here. I will contact you directly.
Kind regards,
Manny.
Lovely helpful staff in the Wilmslow…
Lovely helpful staff in the Wilmslow store with no pressure.
30 settembre 2025
Risposta di Loaf - Wilmslow
Hi Fiona,
Thank you for sharing your feedback.
We’re so pleased to hear that our Wilmslow team made your experience a positive one and that you felt supported without any pressure. We’ll be sure to pass your kind words on to the staff there.
Warmest Regards,
Paris
Great service.
After visiting the showroom, I made my purchase over the ‘phone with Josh. Josh was friendly, knowledgeable and professional. Thank you, Josh!
29 settembre 2025
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Risposta di Loaf - Wilmslow
Hi Julie,
Thank you so much for taking the time to share your review with us!
We’re thrilled to hear that you had such a smooth experience placing your order over the phone with Josh. We completely understand how important it is to have a lovely piece of Loaf in your beautiful home, and we’re so happy that you had all the information you needed to complete your order.
Keep Loafing on!
Warm regards,
A lovely morning at Loaf, Wilmslow!
Myself and my partner visited the Wilmslow store this weekend and we couldn’t have wished for a better experience. Choi and the team were all very supportive and attentive without us feeling under any pressure to buy. Overall, a very relaxed buying experience. The Tunnocks, caramel bars and lots of chilled bottled water were such a treat!
27 settembre 2025
Non scritta su invito
Risposta di Loaf - Wilmslow
Hi Sarah,
Thank you so much for sharing your experience!
We’re thrilled to hear that Choi and the team at our Wilmslow store made you feel so welcome and supported without any pressure. It’s great to know you enjoyed the relaxed atmosphere (and the Tunnocks and chilled water too!).
We’ll be sure to pass your kind words on to the team, they’ll be delighted.
Warmest Regards,
Paris
I was made to feel very welcome by…
I was made to feel very welcome by Carole, who helped me choose the material and wood for the chairs I was looking at. She took time to put materials on the different chairs, so that I could imagine the final look. This gave me time to make a choice that I would not have done, just looking at them online. And of course I got to sit on them ! Thank You
25 settembre 2025
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Risposta di Loaf - Wilmslow
Hi Gwenan,
Thank you so much for leaving us a review.
We’re delighted to hear that Carole was able to make you feel welcome and support you in finding the perfect chairs. It’s great to know that taking the time to see different materials on the chairs in person helped you make a choice you felt confident and happy
We’ll be sure to pass on your kind words to Carole, who will be thrilled to know her efforts made such a difference to your experience.
Thanks again for choosing Loaf we look forward to welcoming you back soon.
Best wishes,
Cynthia
Customer service above and beyond…
The staff at the Wilmslow store where exceptional, the customer service was above and beyond, nothing was too much trouble in helping me select the perfect sofa.
23 settembre 2025
Risposta di Loaf - Wilmslow
Hi Ashley,
Thank you so much for your kind words!
We’re thrilled to hear that the team at our Wilmslow store went above and beyond to help you find the perfect sofa. We’ll be sure to share your lovely feedback with them, they’ll be delighted to know they made such a positive difference.
We hope you enjoy your new sofa and look forward to welcoming you back again in the future.
Warmest Regards,
Paris
Quality service and quality products
Quality service and quality products, free water and choccies in the show rooms are a nice touch.
24 settembre 2025
Risposta di Loaf - Wilmslow
Hi Alan,
Thank you so much for your kind feedback!
We’re delighted to hear you’re happy with both our service and our products. It’s great to know the little touches in our showrooms, like water and chocolates, made your visit even more enjoyable.
We really appreciate you taking the time to share this and look forward to welcoming you back again soon.
Warmest Regards,
Paris
Great customer service and helpful…
Great customer service and helpful staff in the Wilmslow showroom .
22 settembre 2025
Risposta di Loaf - Wilmslow
Hi David,
Thank you for your lovely feedback!
We’re so pleased to hear you received great customer service from our helpful team in the Wilmslow showroom. We’ll be sure to pass your kind words on to them.
Warmest Regards,
Paris
Risposta di Loaf - Wilmslow
Hi Clair,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with both the service and the products and we hope you enjoy them for many years to come.
Warmest Regards,
Paris
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