The help and guidance from staff and the fact that nothing was too much trouble helped me to choose the right furniture for my kitchen diner. With so many fabrics and colours it was great to bounce of... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I contacted Loaf earlier today on the telephone for advice on how to navigate their online shopping experience as I was having trouble trying to select the correct swatch sample. I had a great chat w... Leggi di più
L'azienda ha risposto
Great staff..Benjamin at Wilmslow an absolute sweety. Went back several times. He remembered me. Opened the store door for me and gave me take measure, water etc. Had been recommended...obviously... Leggi di più
L'azienda ha risposto
Lovely welcoming store and staff. Good old-fashioned customer service with lots of nice little touches like the bottled water., sweets, biscuits, note pads etc. Was assisted by Ben, who was extreme... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- Negozio di mobili per camere da letto
- Accessori per mobili
- Negozio di casalinghi
- Negozio di arredamenti per salotti
- Negozio di divani
Informazioni su Loaf - Wilmslow
Scritti dall'azienda
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Scritti dall'azienda
Informazioni di contatto
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, Regno Unito
- 02031418300
4,6
Eccellente
148 recensioni
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great Service, Great Quality
Honestly, the whole experience has been great. The quality is brilliant and the customer service has been spot on. Really happy with them!
24 novembre 2025
Risposta di Loaf - Wilmslow
Hi Oliver,
Thank you so much for taking the time to share this lovely feedback!
I’m absolutely delighted to hear that your experience from start to finish has been such a positive one. Knowing that you’re impressed with the quality and felt well looked after by our customer service team truly means the world to us. We put a lot of care into what we do, so it’s wonderful to hear it shows!
Thanks again for choosing us, we really appreciate it
Warm regards,
Manny.
Very helpful,very useful.
24 novembre 2025
Risposta di Loaf - Wilmslow
Hi Andrew,
Thank you so much for the feedback!
I’m really glad you found the help useful. If there’s anything else you need, now or in the future, just let us know.
Warmest Regards,
Paris
Process from start to finish was smooth…
Process from start to finish was smooth and pain free
16 novembre 2025
Risposta di Loaf - Wilmslow
Hi Bec,
Thank you for your review,
We're so pleased to hear the whole process was smooth and pain-free for you.
Warm regards,
Like the table
Like the table. I was treated well whilst in the shop. My only complaint is that it was left
downstairs (I live in an apartment) and I did have trouble getting it up to my apartment. Also the packaging although very good made disposal difficult.
11 novembre 2025
Risposta di Loaf - Wilmslow
Hi Anne,
Thank you for shopping with Loaf!
It’s great to hear you're happy with your new table. We take pride and care within our items and to deliver amazing customer service. I’m sorry to hear about your table being left in a spot where you had to take it upstairs to your apartment. DPD doesn't offer a service where they deliver an item into any property. They will only deliver to the doorstep.
Kind regards
Manny.
This has been the best sofa shopping…
This has been the best sofa shopping experience ever! Thank you to all the staff (Ben and Maisie) for all their help and advice and goodie bag! We are so excited 🙂 10/10 would recommend.
15 novembre 2025
Non scritta su invito
Risposta di Loaf - Wilmslow
Hi Chivers,
Thank you for your lovely review,
We’re thrilled to hear you had such a great sofa-shopping experience, and Ben and Maisie will be delighted to hear your kind words. So glad you loved the goodie bag too!
Warm regards,
Cynthia
Does not send refunds and ignores messages
This company does not send out refunds. Returned my cushion months ago and only received one reply so far saying they were busy. Definitely the most unprofessional company I've ever used!
9 settembre 2025
Non scritta su invito
Risposta di Loaf - Wilmslow
Hi Stephen,
We’re really sorry to hear about the delay with your refund and the frustration this has caused.
We've now reached out to you directly to confirm your refund and ensure this is fully resolved.
Warm regards,
Cynthia
My wife & I bought a large sofa from…
My wife & I bought a large sofa from Loaf back in August. After a lengthy delay the day of delivery arrived. Loaf use a courier service called Wincanton who's delivery drivers were terrible, rude and obnoxious, they refused to deliver our sofa into our house and took it away. I contacted Loaf and was dealt with by a fantastically helpful guy called Addison who couldn't do enough to get the matter sort. Eventually Loaf's own delivery team, John & Damien delivered our sofa without a problem.
Needless to say I would never recommend Wincanton to anyone.
11 novembre 2025
Non scritta su invito
Risposta di Loaf - Wilmslow
Hi Russell Short,
Thank you for sharing your experience. I’m thrilled to hear that Addison went above and beyond to help and that John and Damien from our own delivery team were able to get your sofa to you without any issues.
I am very sorry to hear about the trouble you had with Wincanton’s courier service. That is certainly not the standard we expect. Your feedback is invaluable and will be passed on so we can continue to improve.
I hope you’re now enjoying your new sofa!
Kind regards
Manny.
Broken table
Item arrived broken and returned with courier. Waited for call from Loaf but didn’t get one. Sent enquiry in and they said they would replace or refund. Opted for replacement. Nothing happened so had to call again. Hopefully now sorted. The end advisor was helpful and apologised saying there was a backlog. Not what you would expect. So slightly disappointed in Loaf on this occasion.
9 novembre 2025
Risposta di Loaf - Wilmslow
Hi Simon,
Thank you for your review
We’re really sorry for the inconvenience you experienced with your order and the delay in getting things sorted.
We’re pleased to confirm that your replacement has now been ordered, and everything is in hand. Thank you for your patience and understanding.
Warm regards,
Cynthia
Staff at Wilmslow Branch are Wonderful
Can’t speak for delivery or the sofa yet but I will say the service we received in store at the Wilmslow branch was fantastic. Choi helped us and was absolutely amazing, super friendly, really helpful and knowledgeable and patiently answered all of our questions. Let’s hope the delivery and sofa lives up to the standard the wonderful staff at Wilmslow have set :)
8 novembre 2025
Non scritta su invito
Risposta di Loaf - Wilmslow
Hi There,
Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience at our Wilmslow branch and that Choi made your visit so enjoyable. We’ll be sure to pass your kind words along to them and the rest of the team.
We hope your sofa and delivery live up to your expectations, we’re confident they will!
Kind Regards,
Paris
Perfect very helpful in the Altrincham…
Perfect very helpful in the Altrincham show room
25 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Deborah,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you found our Altrincham showroom so helpful!
We can’t wait to welcome you back again soon!
Best Wishes
Jasmin
Risposta di Loaf - Wilmslow
Hi Grazyna,
Thank you for your wonderful feedback!
I’m so glad to hear that our staff were able to assist you whenever needed. Providing friendly and reliable support is something we take great pride in and it’s always rewarding to know our efforts make a difference.
I truly appreciate you taking the time to share your experience!
Warm regards
Manny.
Risposta di Loaf - Wilmslow
Hi Broady,
Thank you for your kind words! We’re so pleased to hear you had a great experience and love our products. Your feedback means a lot to us!
Warmest Regards,
Paris
Great store, staff and products
Helpful and knowledgeable staff helped me make informed decisions. Great service. Would recommend :)
5 novembre 2025
Non scritta su invito
Risposta di Loaf - Wilmslow
Hi Tom,
Thank you so much for your wonderful feedback!
I’m thrilled to hear that our team was able to provide the knowledge and support you needed to make confident and informed decisions. Delivering helpful advice and outstanding service is something we take great pride in and it’s fantastic to know that this made a positive difference in your experience. Your recommendation means a lot to us.
I truly appreciate your trust and look forward to hearing from you again in the future!
Kind regards,
Manny.
Risposta di Loaf - Wilmslow
Hi Kevin,
Thanks so much! We’re delighted you enjoyed our showroom and had a great experience with the team.
Kind Regards,
Paris
Wonderful
Wonderful! Staff are all lovely and loads of nice things to buy.
1 novembre 2025
Non scritta su invito
Risposta di Loaf - Wilmslow
Hi Adrian,
Thanks so much for your lovely feedback! We’re thrilled to hear you enjoyed your visit and found plenty of things you liked.
Kind Regards,
Paris
Really helpful staff
Really helpful staff; they were all very patient with my indecision, giving valuable opinions when asked for guidance. Really good to see the furniture in the flesh, and to be able to sit and try out things before taking the plunge. It's really lovely to have the Tunnocks and Werthers too!
26 ottobre 2025
Non scritta su invito
Risposta di Loaf - Wilmslow
Hi There,
Thanks so much for your lovely review! We’re chuffed to hear our team could help you find just the right pieces (and that you enjoyed the Tunnocks and Werther’s too!). It’s always nice to take your time and try things out in person.
Kind Regards,
Paris
Thank you to Benjamin at Wilmslow
Every time I visit the store all the staff are welcoming and helpful. Benjamin has a fantastic eye for design and colour combinations and always takes time to explore different options and offer advice. Thanks for all your help Benjamin it is very much appreciated
29 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Bernie,
Thank you so much for shopping with Loaf!
I’m delighted to hear that you always feel welcomed and supported when visiting our Shack. Benjamin will be thrilled to know his design advice and creativity have made a difference. We truly appreciate your continued support and look forward to seeing you again soon!
Always great to hear from you.
Warm regards,
Manny.
Staff at Wilmslow were excellent.
Staff at Wilmslow were excellent. So patient and extremely helpful, offering advice and lots of samples. I was truly spoilt for choice but they helped me decide what worked best for me.
28 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Wendy,
Thank you so much for your lovely feedback!
We’re delighted to hear that our Wilmslow team took such great care of you. It sounds like they offered just the right mix of advice and patience to help you find the perfect fit, even with all those tempting choices!
We’ll be sure to pass on your kind words to the team.
Warmest Regards,
Paris
In my wife’s opinion Choi gave us as…
In my wife’s opinion Choi gave us as good customer service as she has ever had. I thought she was friendly and helpful.
26 ottobre 2025
Risposta di Loaf - Wilmslow
Hi Diane,
Thank you so much for sharing your feedback. I’m delighted to hear that your experience with Choi stood out and that she provided such excellent customer service. It’s wonderful to know she made such a positive impression on both you and your wife.
We take great pride in our team and Choi will be thrilled to hear your kind words. They’re a true reflection of her dedication to helping our customers feel valued and cared for.
We truly appreciate you taking the time to let us know about your experience and we look forward to welcoming you back again soon!
Warm regards,
Manny.
Spectacularly unsuccessful company
You delivered me a damaged (dirty) sofa at the start of 2025. You are only now ordering a replacement sofa for me. Do I really need to point out again how poor that is? Last week’s email said you’ve now placed the order and it will take 17-19 weeks (so another four months plus before delivery). That’ll be well over a year to replace faulty goods. However, yesterday’s email says you can’t get the fabric and asks will I give the go ahead for something else. Zero information provided on what the something else might be. Who even knows which of the two latest emails is correct? Has a sofa been ordered or am I to agree to a complete mystery sofa? I have no idea. I don’t think Loaf has any idea either. Perhaps the plan is to wear me down to the point where I go away and just put up with the damaged goods. You ask that I be constructive- okay. The failure demand that has gone into this one purchase is untenable. You must overhaul your customer service and train the staff to meet a goal (i.e., help the customer) rather than complete the most immediate task on their pc screen (e.g., send customer the millionth AI-produced apology email without actually moving anything forward). I have filed all your correspondence and am now considering publishing a social media saga of one transaction with your company. If my experience is remotely representative, you won’t be trading in five years’ time and all the quirky fabric colour names and in-store notepads and measuring tapes won’t save you if you cannot successfully supply your core items to a customer.
Update- Loaf has proven exactly what I complained about by responding with yet another empty apology and empty assurance that the matter will be resolved quickly. No, it won’t. You’ve told me it’ll take another 4-5 months to get the replacement fabric plus build time from that point on. That will take us well beyond a full year to replace the sofa (you might even make it to a year and a half given the current “lead times” you’ve provided me). These times - which you provided- are clearly incompatible with your claim to resolve things quickly. Please at least be honest and don’t respond with untruths. No one is really sorry (if they were, they’d do something to fix it). Nobody is fixing things quickly (if they were, it would take a great deal less time than a year (minimum) to a year and a half (projected) to replace faulty items. More interest in service to a customer would be so much better than a bit of vacuous PR on a website to try to make the company look good. Sofas? Lovely. After sales service? All image and no substance, I’m afraid so if you chance upon a straightforward delivery, you’ll have some lovely furniture. If you’re unlucky like me, welcome to a long-term relationship with the company.
24 ottobre 2025
Risposta di Loaf - Wilmslow
Hi M V.
Thank you for taking the time to share your feedback. I completely understand how disappointing and frustrating this experience has been. Especially given how long you’ve been waiting for a replacement. I want to sincerely apologise for the delays, the confusion in our recent communication and the overall lack of clarity you’ve received.
Your replacement order was placed as advised in our previous email.
However, we’ve since been informed by our supplier that the original fabric is no longer available. That’s why you received the follow up message asking for approval to proceed with an alternative.
I am personally looking into your case to make sure it gets sorted quickly from here.
Kind regards,
Manny.
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