Nothing Ever works right. Customer service is a joke. All they ever tell you is to reboot and re-install, next day, same random issues. Had a major outage a while back, didn't bother to let us know wi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Adjusted my pricing and added a line while reducing my costs 33%. Tech support very good on couple issues. Need a Windows App that can manage multiple lines at once like the iOS app.
L'azienda ha risposto
Experienced a problem using the Line2 app which turned out to be VPN software turned on. Turned off the VPN on my phone, then Line2 began to work fine. Thank you for the assistance, much appreciated... Leggi di più
L'azienda ha risposto
Katy continued to provide vague and unhelpful responses throughout the process. It appeared that either she was unwilling or unable to provide the level of support necessary to complete the registrati... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Informazioni di contatto
2,7
Scarso
775 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Customer Support
20 novembre 2025
Risposta di Line2
Hello A.D. Selders - Thank you for the great feedback! We're thrilled you had a positive experience. Delivering excellent service is always our top priority.
The representative was kind and…
The representative was kind and accommodating in assisting me.
23 novembre 2025
Risposta di Line2
Hello Abdus-Shaheed Azeez - Thank you for your feedback. We are pleased to hear that our representative was kind and accommodating in assisting you. Providing excellent customer service is our priority, and your satisfaction is important to us. If you have any further questions or need additional assistance, please do not hesitate to reach out.
Joke inconvenient, ineffective iPhone app
Lol, this company. They may mean well, but their iPhone app SUCKS. It is totally unreliable. Just about every other time I go to use it to make a call, it it comes back with a message saying "Could not connect to server". It says this even though I am correctly logged into my account. It just will not complete the call. Whenever this happens, I have found the only "fix" (if you can't even call it that) is to delete the app, reinstall it, and log back in again - IF I can log back in again. When I try to do that, it almost always says, "Check your login information and try again". This, even though I KNOW I am using the correct username and passcode. This problem goes on far too often, probably every other time I try to use the app. I'm sick and tired of it.
8 dicembre 2025
Non scritta su invito
Risposta di Line2
Hello Robert M. - Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration you’ve experienced. This is absolutely not the level of reliability we want for our users, and we understand how disruptive it is to depend on an app that doesn’t consistently work as expected.
If you're willing, please reach out to our support team via https://www.line2.com/resources/contact/ and include the code AP121PD in your message. This will help us quickly locate and prioritize your request.
Thank you for your patience. Your feedback helps us improve, and we’re committed to getting this resolved for you.
This time someone actually picked up…
This time someone actually picked up the phone and helped me solve my problem. In the past no one would ever answer the phone.
4 dicembre 2025
Risposta di Line2
Hello PIERCE/DARRICK MICHAEL - Thank you for your feedback. We are pleased to hear that your recent experience was positive and that you received the assistance you needed. We strive to improve our service and ensure that our customers feel supported. Your comments are invaluable in helping us achieve this goal. Should you have any further questions or require additional assistance, please do not hesitate to reach out.
I am unable to text out because that…
I am unable to text out because that new regulation requiring tax number. I have used my SS number in lieu of a tax number for 40 years with no problem from the IRS. My tax man advised me to continue using it and not complicate things with the IRS. There seems to be no valid reason to do so. I feel I should be able to continue to use my SS number, And since I can no longer send text out I should pay a discounted rate for the service.
4 dicembre 2025
Non scritta su invito
Risposta di Line2
Hello Greg Fayton - We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. The registration requirement for sending business SMS is part of the nationwide 10DLC regulations that apply to all VoIP providers https://try.line2.com/10dlc-faq/. Our 10 DLC support team is always ready to assist with completing the process, as we prioritize our customers' needs. We’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP124OS in your message so we can prioritize your case and arrange outreach promptly.
Situation got handled quickly.
10 novembre 2025
Risposta di Line2
Hello Ray - Thank you for your feedback. We are glad to hear that the situation was resolved promptly. If you have any further questions or require assistance in the future, please do not hesitate to reach out. Your satisfaction is our priority.
You deceived me telling that I have to…
You deceived me telling that I have to wait 90 days to receive incoming calls
28 novembre 2025
Risposta di Line2
Hello Engin- We sincerely apologize for any misunderstanding regarding the waiting period for receiving incoming calls. To clarify, calls can be forwarded to your US/Canadian number or the app immediately. You can also review our FAQ here at https://l2up.zendesk.com/hc/en-us for any further information regarding our products and services.
I liked that I can break the files down…
I liked that I can break the files down and send them but I don't like breaking the files down. I haven't had to do that in the past
24 novembre 2025
Risposta di Line2
Hello Charles - Thank you for your feedback! I understand that breaking down files can be an inconvenience, especially if you're not used to it. We appreciate your input and are always looking for ways to improve our processes. Your concerns have been shared with our product team.
I need a human being to talk to about…
I need a human being to talk to about my issues. I want to continue my service with Line2, but no one can seem to make this happen.
19 novembre 2025
Risposta di Line2
Hi Amelda - We’re sorry to hear how difficult it’s been to get help, and we understand how frustrating that is, especially when you’re trying to continue your service.
Please reach out to us directly so a team member can assist you. We can be reached at (888) 472-9900 Monday–Friday, 8:00 AM–8:00 PM Eastern Time (EST). We look forward to helping you out!
Risposta di Line2
Hello Lance - Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with our service. Upon further review, we have confirmed that one of our agents has assisted you and resolved the issue. Should you require any further assistance, please do not hesitate to reach out. We are always here to help.
I still cannot make calls using line2
I still cannot make calls using line2. The other person can't hear me. I have uninstall and reinstalled tye app.
28 ottobre 2025
Risposta di Line2
Hello Christine - I’m sorry to hear you’re unable to make calls with the app, even after reinstalling. That sounds very frustrating.
Please reach out directly so we can help troubleshoot this issue with you. You can contact us here: https://www.line2.com/resources/contact
We look forward to resolving this for you!
I’ve been a Line2 customer since 2017…
I’ve been a Line2 customer since 2017 and have been paying $230USD per year this whole time. I recently discovered that Line2 now offers a $96/year plan, and according to the representative I spoke to, this lower pricing has been available since at least 2021.
I was never informed about the new plan, never notified of the price change, and never given the option to switch. That means I overpaid for years without Line2 ever reaching out or being transparent about updated pricing.
When I contacted support, the representative confirmed the cheaper plan has been available for years, yet Line2 offered no refund, no partial credit, and not even an apology for the overcharges.
This is a serious issue with pricing transparency and customer fairness. I trusted this company and paid on time for years, but instead of loyalty being valued, I ended up paying more than double the cost other customers were paying.
Extremely disappointing experience, and I’m sharing this so others can review their billing carefully.
19 novembre 2025
Non scritta su invito
Risposta di Line2
Hello Peter Panntero - Thank you for taking the time to share your feedback regarding your experience with Line2. We sincerely apologise for the frustration and disappointment you have encountered regarding the pricing of your plan. We value your loyalty as a customer since 2017, and we understand how disheartening it must be to discover that you have been paying a significantly higher rate without being informed of the available options. Transparency and fairness are fundamental to our relationship with our customers. We have not sent out broad announcements about the new platform and associated plans, as we want to avoid making our long-time customers feel forced or pressured into switching platforms. All original Line2 services and applications remain fully supported, and many legacy users prefer to stay on their existing setup, as certain features and workflows may operate differently on the newer version. At the same time, the details about our updated plans and platform are publicly available for any customer who wishes to review the options and make a change at their own pace. Our goal is to support both customers who prefer the legacy experience and those who want to transition to the updated version, without disrupting anyone’s current service. If you’d like to speak with a specialist for further assistance, please submit a request at this link: https://line2.zendesk.com/hc/en-us/requests/new. Include code TP1120OS in your message so we can prioritize your case and arrange outreach promptly.
Fast and easy
12 novembre 2025
Risposta di Line2
Hello Keisha - Thank you for your feedback. We appreciate your emphasis on efficiency and simplicity. If there is anything specific you would like assistance with, please let us know. We are always happy to help.
can't login properly having issues
can't login properly having issues
12 novembre 2025
Non scritta su invito
Risposta di Line2
Hello Paul Miekczynski - Thank you for contacting us. We're sorry to hear you’re experiencing login difficulties. Please contact our team directly at https://www.line2.com/contact/ and we'll be happy to help you out!
I cannot log in
I cannot log in. My new password isn't working though we changed it 11/3. Tried old password too and it didn't work. I tried forgot password and the reCAPTCHA wasn't working.
10 novembre 2025
Non scritta su invito
Risposta di Line2
Hello Bodymedics - Thank you for reaching out. I’m sorry to hear that you’re experiencing difficulties logging in and that the password reset process did not work as expected. To resolve this promptly, please contact us directly at https://www.line2.com/contact/ and include code TP1112OS along with your contact details. Our team will assist you in regaining access to your account as quickly as possible.
If you like price hikes by all means join Line2
Started at $90/yr in 2021 and Now they're trying to get me to resubscribe for $165/yr - cancelled.
10 novembre 2025
Non scritta su invito
Risposta di Line2
Hello Maximum Collins - Thank you for your feedback. We're sorry to hear about your concerns regarding the subscription pricing. We understand that changes in cost can be frustrating, and we appreciate you taking the time to share your perspective. We understand your decision to cancel, though we’d love the chance to make things right. If you’d like to speak with a specialist, please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1112OS in your message so we can prioritize your case and arrange outreach promptly.
Line 2 is typically a good line
Line 2 is typically a good line. But every once in a while it locks me out of my account, not sure why that is.
15 ottobre 2025
Risposta di Line2
Hello Sheryl - Thank you for your feedback and for using Line2. We're glad to hear that your experience has generally been positive. I apologize for the occasional account lockouts you’ve encountered. To help us resolve this issue promptly, please contact us at https://www.line2.com/contact/
and include code TP1112OS along with your contact details so we can investigate and assist you directly.
I pay for a subscription and I didn’t…
I pay for a subscription and I didn’t even get 5000 minutes. I got like 60 minutes total. Waste of money
6 novembre 2025
Risposta di Line2
Hello Berubes - Thank you for bringing this to our attention. We're sorry to hear about the discrepancy with your subscription minutes and understand your frustration. Please also note that your in-app subscription only gives you 5000 minutes per month and cannot be enabled for international calling, forwarding, or SMS. You can switch to our direct billing so you can receive unlimited minutes, as the option to purchase additional minutes is not available. If you would like to switch, please give us a call at 888-472-9900.
Support was awesome but
Support was awesome, but our account should not have been suspended for a 20$ invoice. It impacted our entire operations with major money loss.
30 ottobre 2025
Risposta di Line2
Hello Unibeton - Thank you for your feedback. I’m glad to hear that our support team was helpful, though I completely understand your frustration regarding the account suspension. We sincerely apologize for the inconvenience and the impact it had on your operations.
The phone line was crackly and had a…
The phone line was crackly and had a significant delay. It was hard to hear.
28 ottobre 2025
Risposta di Line2
Hello Christine - Thank you for bringing this to our attention. We’re sorry to hear about the trouble with the phone connection, that’s not the experience we want for our customers. Please contact us at https://www.line2.com/resources/contact/ so we can help resolve this for you!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.