Nothing Ever works right. Customer service is a joke. All they ever tell you is to reboot and re-install, next day, same random issues. Had a major outage a while back, didn't bother to let us know wi... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Adjusted my pricing and added a line while reducing my costs 33%. Tech support very good on couple issues. Need a Windows App that can manage multiple lines at once like the iOS app.
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Experienced a problem using the Line2 app which turned out to be VPN software turned on. Turned off the VPN on my phone, then Line2 began to work fine. Thank you for the assistance, much appreciated... Leggi di più
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Katy continued to provide vague and unhelpful responses throughout the process. It appeared that either she was unwilling or unable to provide the level of support necessary to complete the registrati... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Line2 adds a second phone line to your favorite mobile devices. Keep work calls and texts separate from personal ones. Do business on the run.
30-Day Money Back Guarantee
Get started in minutes with no hardware, no complicated setup.
If you cancel within the first 30 days of your subscription.
Informazioni di contatto
2,7
Scarso
775 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Risposta di Line2
Hello Monique - Thank you for your kind words! We greatly appreciate your feedback and are delighted to hear that you are satisfied with our service. If you have any further questions or need assistance, please do not hesitate to reach out.
Risposta di Line2
Thank you for reaching out. We apologize for the inconvenience you are experiencing with accessing your account. To assist you further, please submit a request at this link: https://line2.zendesk.com/hc/en-us/requests/new. Include code TP11426OS in your message so we can prioritize your case and arrange outreach promptly.
Long term client - canceling due to change of policy
Long term client, then they changed their policy... I specifically got this to use overseas while traveling so I have a US phone number but then they blocked all the IP addresses for overseas and say they don't support overseas clients anymore. It makes me so angry here I am in Cambodia, and the only way I could connect to my number is sometimes it works through a VPN sometimes it doesn't and I can not directly connect and this is after using them for about 7 years so I'm going to be canceling the service.
21 dicembre 2025
Risposta di Line2
Hello Tim M Tim - Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration you are experiencing regarding the recent policy changes and the impact they have had on your ability to use our services while traveling overseas. We understand how important it is for you to maintain access to your US phone number, especially after being a loyal client for seven years. Your feedback is invaluable, and we will ensure that it is communicated to the appropriate team for further consideration.
Extremely poor support
I sold my business and was informed that I can transfer my Line2 number to the new owner with new credit card information. When it was time to do the transfer, we found out the information provided was incorrect. The new owner had to create a new account, which they did.
Then we were told it would 2 weeks. Then support told us, no it will take 30 days! And then I kept getting warning emails that my number will be lost if I don't pay (the new owner had already paid for a new account). It has now been more than 30-days and the number has still not been transferred. The email support is confusing because they provide contradictory information each time. I asked to have my ticket upgraded and/or speak to a supervisor/manager - never happened.
Do yourself a favor, find another service.
20 dicembre 2025
Risposta di Line2
Hello A Khan - thank you for taking the time to share your experience. We’re sorry for the frustration this caused.
Our support team did attempt to reach you by phone but was unable to connect. We also sent follow-up emails regarding your ticket. In any case, we’re glad to confirm that the issue is fully resolved.
We understand how stressful it can be to deal with conflicting or unclear information, especially during a business transition, and we apologize for the confusion you encountered along the way. We’re continuing to review this internally so we can improve how transfer cases are handled and communicated.
If you need anything further, please feel free to reply to the support email you received and we’ll be happy to assist.
Risposta di Line2
Hello Ron - Thank you for bringing the issue with the Line 2 app to our attention. We sincerely apologize for any inconvenience you are experiencing. We understand that you are currently working with one of our agents to resolve this matter. Please check your email and respond to Ticket #140452 for further assistance.
Risposta di Line2
Hello KarenSun Shine Travel and Tour - Thank you for your kind feedback. We are pleased to hear that you find our service enjoyable and that our personnel have been helpful. We strive to maintain high standards of service, and your satisfaction is our priority. If you have any further comments or suggestions, please feel free to share them.
Risposta di Line2
Hello Moe - Thank you for your feedback. We sincerely apologize for your recent experience and any frustration it may have caused. We strive to provide high-quality service, and we regret that we did not meet your expectations.
Upon reviewing your recent interaction with our team, we noted that after establishing that the international calling feature was not included in your initial service package, you requested to cancel your account. According to our Terms of Service https://www.line2.com/terms-of-service/accounts, accounts less than 90 days old are not eligible for international call access, as we require a positive payment history of at least 90 days. We appreciate your understanding in this matter and are here to assist you with any further questions or concerns you may have.
It seems the common issue is people…
It seems the common issue is people can't save their recovery address or their emergency address to their account, nor can they seem to transfer phone numbers and use them.
4 gennaio 2026
Risposta di Line2
Hello Dark - We’re sorry to hear that you’ve experienced technical difficulties. We’re always happy to help, and in some cases, email may not be the most efficient way to provide support due to potential delays between responses.
We’d love the opportunity to assist you by phone. To make this as easy as possible, we now offer scheduled phone appointments through our Contact Us page. Simply visit the link below and select Set Up Assistance Appointment. You’ll then receive a link to choose a dedicated time to work one-on-one with a member of our team. https://l2up.zendesk.com/hc/en-us/requests/new. We look forward to speaking with you and getting this resolved as quickly as possible. As a reminder, if you are dissatisfied with your new account for any reason, we offer a 30-day money-back guarantee.
Trying to reach someone about my…
Trying to reach someone about my account to no avail. Its not letting me pay online.
31 dicembre 2025
Risposta di Line2
Hello Emilie - Thank you for bringing this to our attention, and we are happy that our team was able to reach out and assist with accessing and clearing the payment. Providing exceptional support is something we take pride in!
Inconsistent
Lots of spam calls, a robust filter would help.
Sound and connection stability aren’t consistently reliable
Calls coming in work
Calling out works inconsistently
13 dicembre 2025
Risposta di Line2
Hello Tom - Thank you for sharing your feedback regarding the issues you are experiencing with our service. We appreciate your insights, as they are invaluable in helping us improve our offerings. We understand that you are receiving a significant number of spam calls and that a more robust filtering system would be beneficial. Additionally, we acknowledge your concerns regarding sound quality and connection stability, as well as the inconsistent performance of outgoing calls. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1626OS in your message so we can prioritize your case and arrange outreach promptly.
I wanted to reset my password
I wanted to reset my password. They sent me a reset link which expired before I used it. I requested another reset link and so far one has not been received by me.
30 dicembre 2025
Risposta di Line2
Hello Adam - Thank you for reaching out regarding your password reset issue. We apologize for the inconvenience you have experienced with the expired reset link and the delay in receiving a new one. We have sent a new password reset link to your registered email address promptly. Please check your inbox, including your spam or junk folder, for the email.
This company is a complete fraud
This company is a complete fraud. They have been taking my money for over 15 years and they have sucked me dry.
29 dicembre 2025
Non scritta su invito
Risposta di Line2
Hello Sandhya Nagabhushan - Thank you for sharing your concerns. We’re genuinely sorry to hear how frustrated and disappointed you’re feeling. We take feedback like this very seriously and want to help. We would like the opportunity to better understand what has led you to feel this way and to review your account in detail. We will do our best to ensure everything has been handled correctly and transparently. Please reply to the Trustpilot request for more information so we can contact you offline.
The only way you will ever get a better…
The only way you will ever get a better deal on your car
28 dicembre 2025
Non scritta su invito
Risposta di Line2
Hello Kr Deschambeault - Thank you for the great feedback! We're glad to hear you had a great experience. Providing great service is always our priority.
Risposta di Line2
Hello SteveB - Thank you for your great feedback. We're glad to hear that the issue has been resolved. If you have any further questions or need assistance in the future, please feel free to reach out. Your satisfaction is important to us.
Risposta di Line2
Hello Harry Batth - Thank you for your feedback! We're glad to hear that you find Line 2 easy to use. Your suggestion regarding the integration of AI features is valuable, and we appreciate your input as we continually strive to enhance our services.
Best believe bro 💯 and time
Yes we are the only company on top right now
21 dicembre 2025
Non scritta su invito
Risposta di Line2
Hey Brian Watson - Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience. Providing exceptional service is our highest priority.
Communications is very poor
Communications is very poor. I was never told the problem I was having was resolved. I love the Line2 App but customer support and communications needs work.
26 novembre 2025
Risposta di Line2
Hello Mark - Thank you for your candid feedback regarding your experience with our customer support. We sincerely apologize for the lack of communication and any frustration this may have caused you. We're glad to hear that you love the Line2 app, and we appreciate your understanding as we work to improve our support services. Your insights are invaluable, and we will ensure that your concerns are addressed with our team to enhance our communication processes moving forward.
Line 2 has just made life easier by…
Line 2 has just made life easier by separating business from personal all on the same phone. The transcribed voicemail is also a plus when in places that you cannot take an audible message.
25 novembre 2025
Risposta di Line2
Hello Richard - Thank you for sharing your feedback! We're glad to hear that it has made managing your business and personal communications easier. The ability to separate these aspects on the same device is indeed a valuable feature, and we agree that the transcribed voicemail functionality is incredibly helpful in situations where taking a call isn’t possible. We always appreciate hearing from our users!
Can’t Hear Callers
I get calls on Line2 but when I answer, I cannot hear the caller. I’ve done all the service email tell me but to no avail.
12 dicembre 2025
Risposta di Line2
Hello Christy - Thank you for taking the time to leave your review. We're sorry you have had persistent issues with hearing the caller for inbound calls. We completely understand how frustrating this may be. Our technical support team would like the opportunity to troubleshoot these issues. Please review your emails with the ticket number (1399485) and reply so that we can arrange a time to connect with you via phone.
There are many good qualities that I…
There are many good qualities that I appreciate, but the deficits create an overall poor experience. Three stand out. First, the sound quality on calls leaves much to be desired. Many times I've had to end a call because someone could not hear me clearly enough. I depend on these calls for my business, so this is a critical shortcoming. Second, the length of text messages is truncated making it necessary, when leaving more detailed messages, to break them into several parts. An unnecessary consumption of time in a busy day. Lastly, unlike mainline services (AT&T, T Mobile, etc), text messages are deleted after a period of time. In my work it is necessary to retrieve a string of correspondence that may go back two or three years. Conclusion: I will probably be closing my account in the coming year and just pay the additional cost for a mainline service in order to avoid dealing with the above mentioned problems.
12 dicembre 2025
Risposta di Line2
Hello Invictus Psychological - Thank you for taking the time to share your detailed feedback. We sincerely apologize for the call quality issues you have encountered, and we understand how disruptive it can be when calls are unclear or need to be ended prematurely. Various factors can impact call quality, including network connection, data availability, or temporary technical issues. Regarding the truncation of text message length, we acknowledge that this is not unique to eVoice and can be typical when using VoIP or virtual service providers, as these services operate differently from traditional mobile carriers. Concerning message retention, we recognize that our current text message storage policies differ from those of some major carriers. We understand that long-term access to message history is critical for professional recordkeeping, and many of our business customers have opted to download their messaging history for retention purposes. While we regret to hear that you may be considering closing your account, we truly appreciate the opportunity you have given us and the candid feedback you have provided. We would welcome the chance to troubleshoot the call quality issues you have experienced and explore potential solutions before you make a final decision. Please submit a request at this link https://line2.zendesk.com/hc/en-us/requests/new and include code TP1216OS in your message so we can prioritize your case and arrange outreach promptly.
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