LexusPartsNow.com Recensioni 

687
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Lexus Parts Now sold me the wrong front struts through their own online parts selection system, and I had no way of knowing until I sat down to install them by which point their conveniently short r... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Package arrived as expected, my new floor mats for my 2014 Lexus GS350 were flawless. Price was better than I could get on eBay. Great overall experience.

Valutata 5 stelle su 5

Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... Leggi di più

Valutata 5 stelle su 5

Made the mistake of allowing a tire dealer to put replacement wiper blades on my car when they replaced the tires. The replacements looked terrible and didn't work well. Should have found LexusPartsNo... Leggi di più

Dettagli dell'azienda

  1. Negozio di autoricambi

Scritti dall'azienda

Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.

Scritti dall'azienda


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

687 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(687)

302 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I personally value the quality and how…

I personally value the quality and how fast the store ships out the merchandise. If something breaks or needs replacement, I want to get it done as fast as I can. Lexuspartsnow means just that, NOW, the part was sent to me faster than other companies, and I love that, so thank you.

28 marzo 2026
Valutata 5 stelle su 5

Reliable

Found the part quickly and easily. Shipped on time. Thank you for your prompt service!

26 febbraio 2026
Valutata 5 stelle su 5

Cheaper than local dealer

Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network.

I am appreciative of other places able to get cost plus percent prices (discount) I use to get when working at a dealer.

Thank you for your service. For any future customers reading this, please use OEM parts, your car will last longer.

28 marzo 2026
Valutata 1 stelle su 5

POOR CUSTOMER SERVICE? Overcharge for shipping and common parts not available.

POOR CUSTOMER SERVICE

25 marzo 2026
Non scritta su invito
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Risposta di LexusPartsNow.com

Thank you for your feedback.
We sincerely apologize for the inconvenience you have experienced.
We take all feedback seriously and strive to improve our customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may look into your concerns further. Thank you!

Edit:
It has appeared like the reference number provided is not one of our order numbers. It has been a few days since we requested more information, we understand how busy every customer is and we value your time. We strongly urge you to provide order information so we may investigate and assist you further. Thank you!

Valutata 1 stelle su 5

I purchased two parts for my GX 470

I purchased two parts for my GX 470. One was a steering rack assembly, and the other was CV axles. Everything seemed fine upon installation, but after a drive test we found out the steering rack was faulty and internally bent, causing it to never hold alignment and can’t turn left all the way. Filed an RMA request to warranty the item through Lexus parts now on January 7, 2026. It is now March 24th and Lexus parts now has still not warranted the item. I have called them over 60 times and messaged them via their chat through the RMA process dozens of times. They ask me the same questions over and over again and keep telling me they submitted the claim to “ upper management” with nothing ever getting done. If you’re getting a throwaway part, you don’t necessarily care about replacing they might be an OK vendor to buy from but if you are buying a part that you would want to warranty if it fails, stay away. They are not transparent in their process and give you no information on timelines or what the process entails to Warranty their part. Also, when I took the Lexus to the dealership for them to provide proof, the part failed (mandatory for the RMA process), the Lexus dealership told me it was not a Lexus part so that is very concerning.

7 gennaio 2026
Non scritta su invito
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Risposta di LexusPartsNow.com

Thank you for your feedback.
We sincerely apologize for the inconvenience you have experienced.
We take all feedback seriously and strive to improve our customer service. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.

Valutata 1 stelle su 5

Don’t order parts from Lexus outlet

Don’t order parts from Lexus outlet! Tried to purchase a front end license plate holder, they sent me the wrong piece and wouldn’t respond to the emails. We didn’t know it was the wrong piece until we took it the dealership and they told us the bracket was for a spare tire. Lexus is a high end brand…very disappointed to have this experience.

17 settembre 2025
Non scritta su invito
Valutata 1 stelle su 5

If I could leave 0 stars i would

If I could leave 0 stars i would, they sent me a defective fuel pressure sensor and would not exchange or refund the defective part without taking the vehicle to get diagnosed. The cost of a diagnostic fee would cost as much as the part itself! I spoke to their customer service and they are a joke, the supervisor Nancy would not do anything to make it right. I will not be doing business with this company, save yourself a headache when they mess up because they won't do a thing for you.

Update: They reached out to me to ask me to take down my review. That does not resolve the issue. Do not do business with them!

16 marzo 2026
Non scritta su invito
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Risposta di LexusPartsNow.com

We apologize for the inconvenience but truly appreciate you bringing this to our attention.
This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.

Valutata 3 stelle su 5

The part fits fine, but no screws included

The part fits fine, but there were not any screws included

28 febbraio 2026
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Risposta di LexusPartsNow.com

Thank you for your feedback! We appreciate you taking the time to share your experience. We're glad to hear some things went well, but we also understand there were areas that could have been better.
We’re always looking to improve, so your input is valuable and helps us do just that.

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