Awful overpriced product, half my order hasn’t even arrived yet, I hope it doesn’t because the quality is absolutely awful. This website is a con. DO NOT BUY
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Please do not buy from this company. The worst quality, nothing like the pictures, extremely cheap flimsy materials with dangerous wiring that does not comply with British safety standards as confirme... Leggi di più
L'azienda ha risposto
BUYER BEWARE- the web site is super dodgy, not based in the UK and with appaling delivery timelines and communication. Would have bought from others if this were made clear. It has been well over a mo... Leggi di più
L'azienda ha risposto
We messed up the installation of the ceiling lights we bought and needed replacement parts. I contacted the team unsure whether I could get replacements and yep, they had them no problem and were supe... Leggi di più
L'azienda ha risposto
2,0
Scarso
195 recensioni
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
This pendant lamp was the perfect…
This pendant lamp was the perfect addition to my new kitchen. It not only blended seamlessly with the room's decor but was also very easy to install. The adjustable arm provides flexibility, allowing the lamp to be conveniently moved out of the way when needed.
20 luglio 2024
The light fixture's quality is…
The light fixture's quality is impressive. It has made a delightful addition to our home, truly enhancing the space and completing it beautifully.
18 luglio 2024
This fashionable and lightweight item...
This stylish and lightweight product surpassed my expectations, Installation was simple, and the process was straightforward. Its design is ideal for achieving a contemporary and modern look.
13 giugno 2024
I discovered the items i desired on the…
I discovered the items i desired on the website at a favorable price. The lamps were securely pakaged and arrived in flawless condition. They enhance the appearance of my bedroom nightstands beautifully.
10 luglio 2024
Chinese company selling low quality items
Company is based out of China, lamp took ages to arrive and is not UL listed so it cannot be installed in the US. Company wants me to pay return shipping to China which is about $70 for a $90 item.
25 maggio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
We are very sorry for the bad shopping experience you had.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Alternatively, you can contact us through this email:
service@lampsmodern.com
We will definitely do our best to help you solve the problem.
Looking forward to your reply, have a good day.
Lampsmodern
They delivered exactly as they…
They delivered exactly as they promised. While there was a slight issue with one of the glass balls being broken out of the large quantity ordered-over a hundred -they swiftly shipped a replacement without delay. Their responsiveness to my emails was excellent throughout the process, which I greatly appreciated. Thank you for your efficient service.
10 luglio 2024
Risposta di Lampsmodern
Dear friend,
Thanks for your review and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
The company said they have cancelled my…
The company said they have cancelled my order but have still
Taken the money.
Scam company do not have anything to do with them.
They state UK but are based & shop from China.
5 luglio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
We are very sorry for the bad shopping experience you had.
Could you please provide your order ID?
After confirming, we will help you as soon as possible.
Alternatively, you can contact us through this email:
service@lampsmodern.com
We will definitely do our best to help you solve the problem.
Looking forward to your reply, have a good day.
Lampsmodern
Low quality lighting and lamps from a…
Low quality lighting and lamps from a company based in China; if you have a problems or need a refund, it is difficult to deal with. I would not recommend this company.
10 luglio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
We are very sorry for the bad shopping experience you had.
Could you please provide your order ID?
After confirming, we will help you as soon as possible.
Alternatively, you can contact us through this email:
service@lampsmodern.com
We will definitely do our best to help you solve the problem.
Looking forward to your reply, have a good day.
Lampsmodern
This company is a scam
This company is a scam! I have asked for a refund and they lied and said I have been refunded and it still hasn't come through! There is no number to ring so you can't even speak to anyone! I've emailed lots of times and there is no communication whatsoever! Avoid at all costs!!!!
4 luglio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
Thanks for your message. We are sorry for the inconvenience.
We make it a point to be known for customer service, so this situation caught us a little off guard.
Thank you for your review, all feedback is important to us and we' re sorry to hear you've had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards.
This makes us all the more keen to make sure this gets resolved and doesn't happen again.
Drop our customer services team a message by replying this email to let them know all the details and we promise you we'll tailor a satisfactory resolution for you.
You can contact us through this email:
service@lampsmodern.com
If any other problems, please contact us and we will help you.
Regards
Poor customer service. Very disappointed.
Placed an order on 23.06.24, still haven't received it. No communication regarding the order at all and no response from the company when chasing an update. Very disappointed.
23 giugno 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
Thanks for your message. We are sorry for the inconvenience.
Because your package is shipped by sea. The shipping information for your package will not be updated until your package arrives at the port and is picked up by the logistics provider.
If any other problems, please contact us and we will help you.
Regards
Zero communication
Trying to cancel an order within the 6 hour period from ordering, nobody answering my emails or responding to my request.
28 giugno 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
We are very sorry for the bad shopping experience you had.
Could you please provide your order ID?
After confirming, we will help you as soon as possible.
Alternatively, you can contact us through this email:
service@lampsmodern.com (lampsmodern)
We will definitely do our best to help you solve the problem.
Looking forward to your reply, have a good day.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
Lampsmodern
The delivery company did not deliver…
The delivery company did not deliver the good at my designated time
1 maggio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
We are so sorry for this.
We state the lead time on our website. You can contact us through this email: service@lampsmodern.com
If any other problems, please contact us and we will help you.
Regards
Terrible proactive customer service, decent reactive customer service, so-so light quality
tl;dr: Pretty terrible proactive customer service (not sharing relevant information about shipping time and tracking numbers up front), decent reactive customer service once I found the correct email address (responded quickly and gave me relevant information and updates), so-so actual quality of lights. Took about 6 weeks to get both pieces of my order.
Original review: I ordered two ceiling lights 18 days ago. I received a "tracking number" within a couple days, but the tracking site says that number isn't found. I've contacted the company twice and never gotten a response.
Update 1 (responding to their response): I originally contacted them by responding to the email notifying me my order had shipped, which was from "info@". I've just sent another email to "service@", so we'll see if they respond to that! It is definitely helpful to know that the tracking isn't valid yet because the package is shipping by sea... but that also would have been helpful information to share in the first place!
Update 2: They responded to my email to "service@" - sounds like the "info@" email address is unmonitored. I'm updating this review to 2 stars, and I'll come back to update again if/when my lamps arrive.
Update 3: I finally got a UPS tracking number, and my package was delivered today! However, it only had 1 of the 2 lamps I ordered, with no indication that the second was even ever shipped.
Update 4: I reached out to customer support again and they told me their multi-piece orders always ship separately, and gave me a second tracking number. Would have been really helpful to tell me this upfront, so I have to conclude either their customer support isn't great, or they didn't actually ship the 2nd light the first time and they scrambled to air freight it to the US. However, I did eventually get the second light!
The quality was lower than I expected - the white dome is bluer / cheaper looking than expected and what looks like a wood block in the pictures is actually a faux wood with two ugly mounting screws.
21 maggio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
Thanks for your message. We are sorry for the inconvenience.
Because your package is shipped by sea. The shipping information for your package will not be updated until your package arrives at the port and is picked up by logistics provider.
And we haven't had any contact from you.You can contact us through this email:service@lampsmodern.com
If any other problems, please contact us and we will help you.
Regards
Hi was hoping not to leave a bad review…
Hi was hoping not to leave a bad review because I like this light..but I ordered 2 lights and only received 1
8 maggio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
We are very sorry for the bad shopping experience you had.
Could you please provide your order ID?
After confirming, we will help you as soon as possible.
Alternatively, you can contact us through this email:service@lampsmodern.com
We will definitely do our best to help you solve the problem.
Looking forward to your reply, have a good day.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
Thanks,
Lampsmodern
So glad I purchased these pendent…
So glad I purchased these pendent lights. It makes and completes the look I was going for. Well worth the money. Very easy to assemble and install
8 maggio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
Thanks for your review and support, it's our pleasure to serve you.
Any problems or needs, don't worry, please contact us, we would help you solve it better. Thanks!
Kindly
This is a beautiful light which is…
This is a beautiful light which is quite stunning and design. Looks like a strand of DNA.
It didn't have very good instructions, however in terms of installing it. I would recommend that they add this to the box.
18 aprile 2024
Non scritta su invito
Risposta di Lampsmodern
Thank you for your purchase and taking the time to write a product review.
We will make improvements for the instructions in future.
Nice day!
AVOID
AVOID. Cheap products produced in China. Delayed delivery and then the items arrive damage and now no reply from their customer service in respect of a refund.
Your response to this review below is also dishonest and misleading. You are refusing to let me return the item despite it being faulty and not as described. Why won't you just let me return the items?
1 maggio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
Thanks for your message. We are sorry for the inconvenience.
We’re so sorry for the unsatisfied purchase. We’d like to solve the problem, but we need this picture to sets a case for you and feedback this issue to our suppliers to check it and avoid the same issue happen again.
As a honest seller, we are not willing to let our dear valued customer suffer any losses. We can understand you. But we hope you could understand us.
So, could you kindly send us the picture or a small video to help us avoid the same situation and pls don't worry we will give you the best solution?
Any situations, please contact us firstly, we believe that good communications will solve the problem.
Hope to receive your picture soon .
Have a nice day!
Sincerely yours,
Scam Company
Scam company. Took three months to arrive and when it did, the light did not match the photo on the website. I contacted customer service and they keep offering a 20-30% refund when their website clearly states they accept returns. I now opened a claim with my credit card company. They also expect you to pay for shipping back to China. Highly advise you purchase from elsewhere.
24 aprile 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
Thanks for your message. We are sorry for the inconvenience.
Thanks for being patient with us and really appreciate it.
We have full refunded for you. Please check your account after 24 hours. Thanks for your cooperation.
Customer experience is important to us and we value your response.
All responses will be used to further improve the quality of our service and products.
Any other help need, please feel free to let us know.
Best Regards
My Pendant Lamp took ages to arrive and…
My Pendant Lamp took ages to arrive and when it did-it was the wrong lamp. I duly wrote and explained the order was incorrect and sent the Lamp back to the Warehouse to be exchanged. I have never received anything from Lampsmodern since.
No replacement
No refund
Really bad and have actually now stolen my money.
1 aprile 2024
Non scritta su invito
Risposta di Lampsmodern
Dear friend,
Thanks for your message. We are sorry for the inconvenience.
We are so sorry about that. Could you pls tell us your order ID?
Could you please send us the pictures of the label on the package and item's problem? And we will solve it for you as soon as possible. Please don’t worry.
Please let us know if you have any questions or concerns. We just want you to know that your satisfaction is always our top priority.
Best regards!
Sincerely yours,
Lamp did not look like picture at all
Lamp did not look like picture at all. They use pictures from other websites. Do yourself a favor, spend a little more and get your light some place else. They also only publish positive reviews on their website.
2 aprile 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
Thanks for contacting us and sorry for keeping you waiting.
We are so sorry for the inconvenience, but all the pictures of our products are taken in real objects,Hope you could understand.
Thank you very much.
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