Awful overpriced product, half my order hasn’t even arrived yet, I hope it doesn’t because the quality is absolutely awful. This website is a con. DO NOT BUY
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Please do not buy from this company. The worst quality, nothing like the pictures, extremely cheap flimsy materials with dangerous wiring that does not comply with British safety standards as confirme... Leggi di più
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BUYER BEWARE- the web site is super dodgy, not based in the UK and with appaling delivery timelines and communication. Would have bought from others if this were made clear. It has been well over a mo... Leggi di più
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We messed up the installation of the ceiling lights we bought and needed replacement parts. I contacted the team unsure whether I could get replacements and yep, they had them no problem and were supe... Leggi di più
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2,0
Scarso
195 recensioni
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Generally poor experience and product
As others have said shipping takes a long time as the items come from China, no mention of this during the sales process.
Whilst the products look as described, you need a degree in engineering to put them together possibly one of the worst instructions I have ever seen.
There are no bulbs just in circuit board LEDs which make the lights very harsh and not dimmable
The product description stated '3 Colour Change By Switch", no switch was supplied so cannot see how you would do this
Very disappointed
16 settembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Three-colour changed by switch version: controlled by the switch in your house, you can adjust the color temperature of the light, there is no memory function, the next time you turn on the light will return to the initial setting. It can't be set to only one light source.
Hope you could understand.
Any problems or needs, don't worry, please contact us, we would help you solve it better.
Best Regard
Womp-womp
Womp-womp, shouldda checked before ordering from LampsModern. The website seems legit & their prices aren’t cheap-cheap enough to tip you off that their products are junk, but sadly they really are. To be fair, I got my lamps as promised - LampsModern ships direct from China & it’s a slow boat, but they do say to expect 4+ weeks for delivery. Sadly, though, my moderately-priced knockoffs aren’t even close to the real thing, they probably work well enough but they’re so incredibly ugly. Just so so bad.
1 agosto 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't receive satisfied lamps.
Could you please tell us more details about product ?
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
service@lampsmodern.com
Looking forward to your reply, have a good day.
Kind regards!
This company is an absolute scam and I…
This company is an absolute scam and I will be requesting a chargeback from my bank to recoup the money they've taken from me. Do not under any circumstances order from this site. Nearly £300 gone, no products, no updates, nothing. Absolutely disgusting.
6 settembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
We have sent you updates about your packages via email. Please wait patiently for your packages to arrive.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Thank you for your understanding and support.
Anyway, any problem, don't worry, please contact us, we would help you solve it better.
Kind regards!
Both lights will not power off…
Both lights will not power off completely.
All wiring has been checked I even brought in a electrician to check all three lights stay on when powered off ??
4 emails no reply absaloutly a scam AVOID
1 settembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Our after-sales team has been following up on your issue. We are currently verifying the cause of the problem with the factory. Please wait for our reply.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Thanks for your understanding and support.
Kind regards!
Lights are terrible quality
Lights are terrible quality, when I asked about return they offered a 30%discount and said I needed to pay for shipping but sent no details for shipping or labels, absolute disgrace!! Do not buy.
9 settembre 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
We have accepted your return request and provided the address. Please follow the instructions of the after-sales team to return the product.
Besides,please provide us with detailed problem points regarding product quality issues.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Thanks for your understanding and support.
Kind regards!
I have not received my lamp
I have not received my lamp. I think the site is a scam. I am very disappointed. The site never got back to me it has been over a month.
16 agosto 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We apologize for any misunderstanding.
We have already responded to your inquiry regarding when the package will arrive, so please check your messages. The shipping time frame is clearly outlined in our shipping policy.
Thank you for your understanding, and feel free to contact us with any further questions.
service@lampsmodern.com
Kind regards!
Very concerned that I need to return…
Very concerned that I need to return lights as not compatible. E mails not answered. I feel like I've wasted 100 quid. Terrible company
31 agosto 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
service@lampsmodern.co.uk
Looking forward to your reply, have a good day.
Kind regards!
Scam
Edit: company replied below saying they’ve responded to my email. They haven’t. Don’t buy from here.
Order never arrived. They send you “tracking info” that’s completely in Chinese and even when you translate it none of the order numbers or tracking numbers you get work. Company has ignored my multiple emails asking where my order is. Had to do a chargeback on my card. And it looks like they removed my one star review on their site.
31 luglio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Regarding your question, we have replied to you by email and we are willing to process your refund.
Thanks for your understanding.
Kind regards!
Awful & Fraudulent Company
Awful company, awful product. I have been attempting to communicate with this company by email since that seems to be the only method of communication for weeks regarding returning a ceiling light. They have ignored 6 out of the 7 emails I have sent. I they told me I would need to pay out of pocket to return the ceiling light to China, from the USA which is crazy. Or my other option would be to revive a 20% refund, also crazy! They are fraudulent in my opinion and the customer service worthless.
9 agosto 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Regarding the return policy, we have clearly stated it on the website and hope you can understand.
Looking forward to your reply, have a good day.
Kind regards!
This light fixture added a nice update…
This light fixture added a nice update to my hallway. I love the wooden look, it accents the rest of my home.
6 agosto 2024
Just don’t order from them
Just don’t order from them. Their website has changed more recently. They’re not safe lights and not as per uk health and safety standards. They take weeks to come from China and you get no info via email about them. You can’t send them back without astronomical shipping fees.
10 luglio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
We want to assure you that all our products undergo rigorous safety testing and meet required certification standards before being shipped. We do understand your concerns regarding shipping times and costs, especially with our warehouse being located in China. These details, including our return policy, are clearly stated on our website to ensure transparency.
If you have any further questions or issues, please feel free to reach out to our after-sales team. We're here to help and ensure a positive experience for you.
Beautiful lamp!
Exactly what I needed for our bedroom. The sleek look and design goes perfect with the style.Well packaged, easy to assemble.
4 agosto 2024
Easy to install and like the amount of…
Easy to install and like the amount of brightness and quality.
18 giugno 2024
Nice lights
I love these light fixtures so much! They look so expensive and I got tons of compliments on them.
6 agosto 2024
Excellent product
We absolutely love these lights! We have a very large kitchen island, these fit the bill! They are well made, easy to assemble and install and the look great!
26 luglio 2024
Do not use this company
Do not use this company! Several weeks after ordering, I received a lamp that had a very loose post that wouldn’t tighten and a faulty switch which left me afraid to leave it plugged in. I sent an email requesting a return and a refund. They initially communicated trying to get me to fix it myself or accept a 20% discount to keep it. After trying to make them understand that the electrical was faulty and I wanted to return it for a refund, they stopped communicating with me entirely. There is no phone number and no address. I usually vet companies better before I purchase online but it was a really cute lamp. I won’t make the same mistake again.
27 luglio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
Alternatively, you can contact us through this email:
service@lampsmodern.com
Looking forward to your reply, have a good day.
Kind regards!
BEWARE
BEWARE. Lamps modern is a scam. I ordered a month ago, and all emails are ignored. I now have to file a credit card dispute . Do not order from Lamps modern.
UPDATE : 6 weeks after I ordered , my order finally arrived . Not even a knockoff, a completely different product. I ordered an amber glass sconse with a brushed nickel base. They sent me a yellow painted plastic flush mount.
26 giugno 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
Alternatively, you can contact us through this email:
service@lampsmodern.com
Looking forward to your reply, have a good day.
Kind regards!
Cheep Plastic from China
We received an item that was very different from the one we ordered.
The pictures on the website had been edited to make the light look better than it actually was.
In reality, the item we received was cheep looking plastic.
Customer service told us that they would refund just 20% and we would have to cover the cost to send back to China.
We adventualy got a 50% refund but were left with a light that we have to now throw in the bin.
Terrible, misleading service.
23 luglio 2024
Non scritta su invito
Risposta di Lampsmodern
Dear customer,
We are so sorry to hear that you didn't have satisfied shopping experience.
Could you please provide your order ID ?
After confirming, we will help you as soon as possible.
Customer words is so important to us and we value your response, we will check with related departments to do better in the future.
Alternatively, you can contact us through this email:
Alternatively, you can contact us through this email:
service@lampsmodern.com
Looking forward to your reply, have a good day.
Kind regards!
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