I received the gate glory 2 goggles very quickly. Upon receiving them I noticed there was some glue around the cage of the goggles. I contacted Lacrosse fanatic directly and was pleasantly surprised h... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I signed up all three of my boys for the Lacrosse Fanatic skills instructional program over the xmas holiday break.. What a treat to have gained so much stick and game knowledge in such a short time,... Leggi di più
L'azienda ha risposto
So far, so good: fair pricing, good selection, easy-to-navigate website, and same-day shipment. Haven’t received my new stick yet, but looking forward to getting it. Update: My new Gate professiona... Leggi di più
L'azienda ha risposto
Every time we come into Lacrosse Fanatic we get excellent, friendly service, and this time was no exception. My son needed a replacement head for his long pole, and the person who helped us took the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Lacrosse Fanatic! We’re a family-owned business providing athletes with the highest quality lacrosse equipment available online. Whether you’re just beginning with this fantastic sport or play professionally, we have the gear and apparel you need to play your best. Our team is comprised of former high school, travel team, college, and professional lacrosse players and coaches. So, you can rest assured that we know what we’re talking about and will provide detailed and customized services for our customers. Explore our online lacrosse store, or visit us in person at our location in Sacramento, California. We hope to be your go-to shop for all your lacrosse equipment needs and look forward to helping you find what you’re looking for.
Informazioni di contatto
9500 Micron Ave., Suite 122, 95827, Sacramento, Stati Uniti
- 916-363-8700
- retail@lacrossefanatic.com
- lacrossefanatic.com
4,4
Eccellente
643 recensioni
Non risultano inviti alla recensione recenti
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Come questa azienda usa Trustpilot
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Great Customer Service
A little hiccup on the order that was quickly and generously remedied. I am please with the product as well as the level of customer service.
Thank you!
1 aprile 2023
Risposta di Lacrosse Fanatic
Jerry,
Thank you for your business. We're glad that your purchase and our customer service both hit the mark. We apologize for the initial issue, but are pleased that we were able to get everything squared away for you. We hope you will visit our website again the next time you need any gear. Thanks again.
Makes Customer Service a Priority
Quick response from Brian to resolve the incorrect product being delivered. Regular status updates were provided without being prompted.
18 aprile 2023
Risposta di Lacrosse Fanatic
Kyle,
Thank you for shopping with us. While we would prefer to not have made a mistake in the first place, we're glad we were able to quickly take care of the problem and that you have received the correct item. We hope that you will give us another chance the next time you need any lax gear. Thanks again.
Easy to find what I wanted
Easy to find what I wanted
Check out was simple
Great customer service with a quick follow up
19 aprile 2023
Risposta di Lacrosse Fanatic
Ligas,
Thank you for your business. We're glad your experience shopping on our website was so positive. Please visit again the next time you need any gear. We would love to provide this same 5-Start service to you again.
Shipping was slow but other than that…
Shipping was slow but other than that it was great
30 marzo 2023
Risposta di Lacrosse Fanatic
JP,
Thank you for shopping with us. I'm sorry you felt that your order was slow to arrive. It was shipped out the same day the order was received. Unfortunately it looks like the USPS took a little longer than usual to deliver your package. But we're happy to hear that it has arrived and that despite the slow delivery you were pleased with your experience. Please let us know the next time you need any lacrosse equipment and we'll be happy to help.
Elevate Goalie Pro
Ordered Elevate Goalie Pro. Arrived in 2 days. Thanks guys. It'll help in practice and individual workouts. As usual, excellent advice, service and price.
29 marzo 2023
Risposta di Lacrosse Fanatic
Sam,
Thanks again for your continued support. Enjoy your inflatable goalie. We're sure it will help to master painting the corners. We'll see you next time you're in. Thanks again.
We got individualized support and it…
We got individualized support and it was extremely helpful
15 aprile 2023
Risposta di Lacrosse Fanatic
Nadia,
Thank you for your business. We hope your player will love their new custom strung head. We're here and ready to provide the same service the next time you need anything. Thanks again.
Risposta di Lacrosse Fanatic
Debbie,
Thank you for shopping with us. We're pleased to hear that your order arrived quickly and you enjoyed our selection. Please consider us again the next time you need anything lacrosse related. Thanks again.
Risposta di Lacrosse Fanatic
William,
Thank you for your business. We are thrilled to hear that your son loves his custom strung head, with it's Mikie Schlosser (PLL Waterdogs) designed pocket. Let us know when you're ready and we'll get a new shaft sent right out to you to finish off his new stick. Thanks again.
No communication and held up my money
I put something in my cart and it said it had 4 available. I then came back to it to order and it said 1 available. I purchased them and it said the payment went through and I got a confirmation email and not even a minute later got a refund email with no explanation. So now my money is tied up and I have no explanation on why it happened or when I will get my money back so I can order elsewhere.
8 aprile 2023
Risposta di Lacrosse Fanatic
Amanda,
Thank you for shopping with us. We are sorry to hear that you had an issue with your order. The item you tried to order is extremely popular and we can't keep them in stock and the manufacturer can't produce them fast enough. We received a dozen at the middle of last week and they are gone. Because they sell so quickly, both in store and online, sometimes simultaneous sales can happen, as it did in this circumstance. Two customers purchased our last pair within seconds of each other. They were allocated to the customer who completed their sale first.
One of our sales associates cancelled your order within five minutes of receiving it and within 30 minutes sent you an email explaining what had happened and confirmed that we had processed a full refund for your order immediately. It is now up to your bank how quickly the money is returned to your account.
And while we understand your disappointment and frustration, we did communicate both through an automated system refund notification and a personal email. And we did not hold up your money, it was refunded within 5 minutes of your initial payment. Your review seems a bit harsh and unfair considering how rapidly we responded to the situation.
Again we apologize for the inconvenience and wish we had a pair of these goggles to send you, but we are completely sold out.
Pete was great helping my son get all his gear
Pete was great helping my son get all of his gear. Very patient ands honest about what we should buy. Huge appreciation towards that!
We will shop with him again for sure!
7 aprile 2023
Risposta di Lacrosse Fanatic
Chris,
Thank you for your business. We are pleased to hear that you enjoyed your shopping experience with us. We never upsell at Lacrosse Fanatic. We strive to educate our customers and ensure that they are aware of all of their options and then we let them decide what is the best choice for them, with no pressure from us to purchase a certain item over another. We look forward to helping you again the next time you need lacrosse equipment or accessories. Thanks again.
Risposta di Lacrosse Fanatic
Christine,
Thank you for shopping with us. We're sorry you decided to return your item, but are pleased to hear that you will shop with us again in the future. Thanks again.
Risposta di Lacrosse Fanatic
Robert,
Thank you for your business. We're happy to hear that our stringers were able to custom string your new head and get it shipped out to you quickly. Please let us know the next time you need any lacrosse gear. Thanks again.
Buying a gift card was easy and fast
Buying a gift card was easy and fast. The card was EMailed to my right away.
3 aprile 2023
Risposta di Lacrosse Fanatic
David,
Thank you for your continued support. We're glad your gift card purchase experience went smoothly and that it was delivered quickly, as you expected. We hope your lax players enjoy coming in and shopping for what they want. We're sure they will pick up some great gear. Thanks again.
Brought in three lax heads for…
Brought in three lax heads for re-stringing with the hope of "by the end of the week" and was told it will be about 2 days. Thank you so much for the expedient service.
3 aprile 2023
Risposta di Lacrosse Fanatic
Steven,
Thank you for your business. We will get all these heads strung up as quickly as possible for you. We're confident that you will be very satisfied with the pockets, which are all designed by our head stringer, Mikie Schlosser from the PLL Waterdogs, who oversees all of our stringers. Please let us know the next time you need anything. Thanks again.
They have been extremely helpful with…
They have been extremely helpful with all our team and player purchases this year!
16 marzo 2023
Risposta di Lacrosse Fanatic
Paul,
Thank you for partnering with us. We're glad we were able to outfit all of your players with their gear and provide everything you needed from a team standpoint for the season. These collaborative efforts and partnerships help grow the sport, which benefits everyone. Please let us know if you need anything else. Thanks again.
LAXFAN always has knowledgeable staff…
LAXFAN always has knowledgeable staff who have the utmost enthusiasm for the sport! Quick shipping, too!
1 aprile 2023
Risposta di Lacrosse Fanatic
Jack,
Thank you for your continued support. We truly appreciate loyal customers like yourself. These partnerships are the only way we can stay in business. We're so happy to hear that our team was able to help you while sharing their knowledge and passion for lacrosse. Please reach out the next time you need any lacrosse equipment, we're here to help. Thanks again.
The person who helped us was very…
The person who helped us was very knowledgable and helpful. He explained and gave us options on what kind of stick to buy.
1 aprile 2023
Risposta di Lacrosse Fanatic
Maricel,
Thank you for your business. We're glad to hear that our team member was able to explain all of your options and help guide you to the best stick for you. We look forward to helping you the next time you need any new gear. Thanks again.
Extremely helpful and knowledgeable!
29 marzo 2023
Risposta di Lacrosse Fanatic
Courtney,
Thank you for shopping with us. We are happy to hear that you had such a great shopping experience with us. We look forward to helping you again the next time. Thanks again.
Quick response to fix an issue with a…
Quick response to fix an issue with a shooter string that was the incorrect color.
Helpful and friendly in all correspondence.
We’ll definitely buy from Lacrosse Fanatic again.
Thanks!
28 marzo 2023
Risposta di Lacrosse Fanatic
Jill,
Thank you for shopping with us. We're glad we could get that shooter string color issue sorted out for you. Please let us know the next time you need any lacrosse gear, we're here to help. Thanks again.
I brought both of my sons in for…
I brought both of my sons in for equipment. The staff was extremely knowledgeable, friendly and helpful. We’ve been coming here for years and are never disappointed! Thank you!!
15 marzo 2023
Risposta di Lacrosse Fanatic
Kellie,
Thank you for your continued support. We're glad our team was able to share their passion and knowledge and help your sons get the gear they needed. We'll see you next time. Thanks again.
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