I received the gate glory 2 goggles very quickly. Upon receiving them I noticed there was some glue around the cage of the goggles. I contacted Lacrosse fanatic directly and was pleasantly surprised h... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I signed up all three of my boys for the Lacrosse Fanatic skills instructional program over the xmas holiday break.. What a treat to have gained so much stick and game knowledge in such a short time,... Leggi di più
L'azienda ha risposto
So far, so good: fair pricing, good selection, easy-to-navigate website, and same-day shipment. Haven’t received my new stick yet, but looking forward to getting it. Update: My new Gate professiona... Leggi di più
L'azienda ha risposto
Every time we come into Lacrosse Fanatic we get excellent, friendly service, and this time was no exception. My son needed a replacement head for his long pole, and the person who helped us took the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Welcome to Lacrosse Fanatic! We’re a family-owned business providing athletes with the highest quality lacrosse equipment available online. Whether you’re just beginning with this fantastic sport or play professionally, we have the gear and apparel you need to play your best. Our team is comprised of former high school, travel team, college, and professional lacrosse players and coaches. So, you can rest assured that we know what we’re talking about and will provide detailed and customized services for our customers. Explore our online lacrosse store, or visit us in person at our location in Sacramento, California. We hope to be your go-to shop for all your lacrosse equipment needs and look forward to helping you find what you’re looking for.
Informazioni di contatto
9500 Micron Ave., Suite 122, 95827, Sacramento, Stati Uniti
- 916-363-8700
- retail@lacrossefanatic.com
- lacrossefanatic.com
4,4
Eccellente
643 recensioni
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As always great service and expertise!
21 maggio 2023
Risposta di Lacrosse Fanatic
Max,
Thank you for your continued support. We look forward to helping you again in the future. Thanks again.
Quick shipping excellent work.
2 maggio 2023
Risposta di Lacrosse Fanatic
Lenny,
Thank you for shopping with us. We hope you enjoy your new t shirt and your custom strung head. Please visit our website the next time you need any new lax gear. Thanks again.
Customer service is outstanding
18 maggio 2023
Risposta di Lacrosse Fanatic
Shawn,
Thank you for your business. We hope you enjoy your big game this weekend (Go Army). Thanks again.
I drove 4 hours round trip passed many…
I drove 4 hours round trip passed many other stores that had the same equipment if not similiar. The head was advertised on sale for $109 but the original price tag on the head was $109. I am a coach and board member, I asked if they gave discounts and they would not because I was purchasing for my family, mind you the purchase was just shy of $600. Wont be sending our players their way. Lax.com from here on out and save the driving.
17 maggio 2023
Risposta di Lacrosse Fanatic
Curtis,
I’m sorry to hear that you were not happy with your experience shopping with us today.
I can assure you that the custom strung Gait Torq 2 head that you purchased from us at $109.99 was on sale. Lax.com and other stores (including ours) sell the unstrung head for $99.99. That head was custom strung with Hero 3.0 semi soft mesh ($24.99), a string kit ($9.99) and was strung using a pocket designed exclusively for that head by Mikie Schlosser, PLL Waterdogs ($30). Given that the head has a retail value of $164.97, we thought that it was an exceptional value at $109.99. That is a $54.98 savings!
I’m sorry that we were not able to offer you any additional discounts. Please keep in mind that the case of balls you purchased was at our everyday price of $165 for 120 balls. That is one of the most competitively priced cases of balls that we know of, and far less than our competitors. Lax.com actually charges $179.99 plus shipping. We only offer the one price for balls at $165 so that teams and player families can all have access into the same low everyday pricing. Given that the Gait Apex is one of the most popular sticks on the women’s market right now, we do not offer discounts on that item. Sorry about that. It has been selling out across the country this year. We planned ahead and ordered extra so we would still have them available for the summer season.
We do offer the Lax Fan Rewards program to our customers. For every $150 you spend you get a $15 discount off your next purchase. For this purchase you earned over $45 in savings for your future orders (the taxes you paid would not count towards the discount). This is by far the best rewards program. We have researched them all.
And please note that we do have a full website with free shipping on orders over $89.99. That is also the lowest minimum purchase for free shipping in our industry. Lax.com hasn’t offered free shipping this year. They only have paid shipping options. Given your distance from our store, if you placed your order by 7 PM EST you would receive your purchase the next business day.
Please keep in mind if you still have buyers remorse you are welcome to return all of your unused items for a full refund with in 60 days from your date of purchase.
We hope that this helps. Please let us know if there is anything else we can do for you.
Thank you!
Pete DeMello
Owner of Lacrosse Fanatic
Pete was extremely helpful
Pete was extremely helpful. As newbies to Lacrosse we came into the store with a ton of questions. Pete walked us through options for the various gear and it was great to have a space in the shop to test out the sticks. We were treated with integrity and respect anc it was refreshing to work with someone who really knows the sport!
16 maggio 2023
Risposta di Lacrosse Fanatic
Cindy,
Thank you for your business. We always welcome newbies into our store and especially into our sport. We love to share our knowledge and enthusiasm for the game with new families. We're glad you were able to take advantage of our demo area and try out some different stick prior to purchasing. Please let us know if you have any questions or need any additional gear. Thanks again.
Customer service is outstanding
Customer service is outstanding. Got a restring sent in and back in no time. Really appreciate the help!
28 aprile 2023
Risposta di Lacrosse Fanatic
RC,
Thank you for shopping with us. We're glad we were able to help. We hope you will let us know the next time you need any new gear. Thanks again.
Fast shipping, great experience!
Fast shipping, great prices! Customer service was excellent. Highly recommend.
27 aprile 2023
Risposta di Lacrosse Fanatic
Frank,
Thank you for your business. Your order shipped out the same day (as the majority do). We're glad we earned your support, recommendation and 5-Star review. We look forward to serving you again in the future. Thanks again.
Extra effort to get the item purchased…
Extra effort to get the item purchased to use as soon as possible. We received the item earlier than expected and online ordering was extremely easy.
6 maggio 2023
Risposta di Lacrosse Fanatic
Kerri,
Thank you for your business. We're glad our team helped get your order placed and shipped ASAP and that our shipping partner got it delivered earlier than anticipated. Please let us know if you need anything in the future. Thanks again.
Risposta di Lacrosse Fanatic
Tony,
Thank you for your business. You picked up a great deal. That item was in fantastic shape and was clearly not used much at all. We look forward to helping you again in the future. Thanks again.
The items I bought was available but it…
The items I bought was available but it took a long time for delivery
21 aprile 2023
Risposta di Lacrosse Fanatic
Bruce,
Thank you for shopping with us. We're sorry to hear that your package was slow to arrive. In checking, we see that we packaged and shipped it within 10 hours of your order (which was received after we had closed for the day). It looks like it took UPS 5 days to deliver, which is longer than we would hope, but well within the estimated time frame for our free ground shipping service. Sorry again for the delay. We hope you will shop with us the next time you need gear. Thanks again.
Speedy shipping!
Good selection. Free shipping over a certain dollar amount (which we surpassed). Shipped within an hour of ordering! Haven’t received it yet but very pleased so far.
6 maggio 2023
Risposta di Lacrosse Fanatic
Kris,
Thank you for your business. Fast shipping is just one of the benefits of shopping with us. It looks like your package did hit a delay according to UPS, but is scheduled to arrive later this week. We hope you enjoy it. Thanks again.
These guys are great!
4 maggio 2023
Risposta di Lacrosse Fanatic
Joel,
Thank you for shopping with us. We're glad to hear that we provided great service. We look forward to helping you again the next time. Thanks again.
Great customer service
Great customer service, very knowledgeable and we were able to try before buying.
3 maggio 2023
Risposta di Lacrosse Fanatic
Dolores,
Thank you for shopping with us. We're so glad that you were able to take advantage of our demo area and find the perfect product for your family. We're sure your daughter will LOVE her new stick. Thanks again.
The staff is always helpful and they…
The staff is always helpful and they have an excellent supply of products to choose from.
3 maggio 2023
Risposta di Lacrosse Fanatic
Tim,
Thank you for your business. We're glad we were able to help and that you were able to pick up some fun new hoodies. Thanks again.
Great company that I look forward to…
Great company that I look forward to doing more business with in the future!! Thank you!
7 aprile 2023
Risposta di Lacrosse Fanatic
Paul,
Thank you for your business. We look forward to helping you in the future. Thanks again.
Awesome personalized support!
Awesome personalized support. Very knowledgeable. Fast shipping. Will be using again!
26 aprile 2023
Risposta di Lacrosse Fanatic
Thank you for shopping with us. We're happy to hear that our team provided excellent service and has won your repeat business. We look forward to helping you again in the future. Thanks again.
The customer service
The customer service. I had an issue with my order and it was rectified immediately.
8 aprile 2023
Risposta di Lacrosse Fanatic
Thank you for your business. Sorry there was an issue, but we're glad we got it worked out right away for you. We hope the next time you need any equipment, you will give us another chance to provide excellent service. Thanks again.
I’ve waited 3 weeks and I still haven’t…
I’ve waited 3 weeks and I still haven’t gotten my order
6 aprile 2023
Risposta di Lacrosse Fanatic
Noah,
Thank you for shopping with us. We are sorry to hear that your package hasn't arrived. We have researched the situation and see that it is out for delivery today. We received your order at 11:30 pm on 4/5 and it was shipped out at 7:30 the following morning. In speaking with UPS, they apparently misrouted your package after it was out of our control, but have assured us that it on the truck for delivery today. While we would have hoped that UPS would have handled their job perfectly, unfortunately it appears that in this case they did not. We apologize for any inconvenience, but from our end, your package was shipped out within 8 hours of your order being placed, even with the late time frame of your order, which doesn't seem like 1 Star service.
Sean(I think his name) the member of…
Sean(I think his name) the member of the staff who helped my son was great. He plays for CB and so does my son - great to have young men so supportive.
22 aprile 2023
Risposta di Lacrosse Fanatic
Jim,
Thank you for your business. We're glad to hear that Sean took such great care of you and your son. Please let us know if you need any additional assistance. Thanks again.
Risposta di Lacrosse Fanatic
Jim,
Thank you for your business. We appreciate your support and your glowing review. We look forward to seeing you the next time you need some new equipment. Thanks again.
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