All around I have had a positive experience with Knix. I've recently been in store to be fitted - amazing. Then I reordered my favourite items online but in the wrong size. The Knix AI online team as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Alex from Team Knix provided an excellent customer service experience. I had to return an item and he provided professional and prompt responses and made the process seemless. The return I had to ini... Leggi di più
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super ab... Leggi di più
L'azienda ha risposto
Aliissa continues to carry the torch of standards I'm used to from Knix. I've have great interactions again and again and again when resolving inconveniences.The customer service at this company is so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di biancheria intima
- anche in
- Negozio di abbigliamento activewear
- Negozio di abbigliamento donna
- Negozio di articoli per la maternità
- Negozio di costumi da bagno
Scritti dall'azienda
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informazioni di contatto
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Eccellente
700 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Wrong order made RIGHT
My friend gave me a promo code to try these underwear. I ordered 2 pair, max absorbency, but were sent a light and medium absorbency instead. My cycle had already started, so they weren't going to be used. I used the chat and got SOFIA, and she understood my frustration and assisted me with my order. Her customer service was top tier and I cannot thank her enough! I cant wait to get the correct pair, and I can donate the wrong ones to someone else (they are unopened)!
22 giugno 2026
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Risposta di Knix
Hi there,
Thank you so much for sharing your experience! We're sorry there was an issue with your original order, but we're so glad Sofia was able to step in and help make things right. It's wonderful to hear that she provided the kind of thoughtful, top-tier support we strive for every day. We also love that you're planning to pass along the unopened pairs to someone who can use them. Thank you for giving Knix a try, and we hope you love your pairs when they arrive! 💜
Team Knix
Alissa from Customer Service was Phenomenal
Alissa from Customer Service was phenomenal. Addressed my concern immediately and offered a great incentive so I am pretty sure I will be shopping more often with Knix.
Thanks Alissa for your service. My order is enroute!
22 giugno 2026
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Risposta di Knix
Hi Antoinette,
Thank you for taking the time to share your experience! We're thrilled to hear that Alissa was able to address your concern quickly and provide such exceptional support. We'll be sure to pass along your kind words to her. It's wonderful to know that your order is on the way and that you're looking forward to shopping with Knix again. Thank you for your support, and we hope you love your new items! 💜
Team Knix
Great assistance!
Allissa was lovely and eager to assist! Very efficient and an overall great experience:)
22 giugno 2026
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Risposta di Knix
Hi Sara,
Thank you so much! 💜 We're delighted to hear that Allissa provided such a great experience. It's wonderful to know she was friendly, efficient, and eager to help. We'll be sure to share your kind words with her. Thank you for taking the time to leave a review, and we look forward to assisting you again in the future!
Team Knix
Great Customer Service
I needed some assistance and left a message via the Knix Website. They responded immediately the next day and resolved my issue immediately. Shamita was very supportive and understanding. I love Knix!!
19 giugno 2026
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Risposta di Knix
Hi T,
We love hearing this! Thank you so much for taking the time to share your experience with our online support team. We are so happy to hear that Shamita was able to step in, understand your needs, and get your issue sorted out so quickly the very next day. Knowing you felt supported is exactly what we aim for. We truly appreciate your love for Knix and are so glad to have you in our community.
Team Knix
Great Customer Service
Sahra was really helpful in resolving my concern. Top tier customer service!
21 giugno 2026
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Risposta di Knix
Hi Dru,
Thank you so much for sharing your experience. We are incredibly lucky to have Sahra on our team, and we will be sure to pass along your kind words to her. Providing top-tier support and making sure you feel taken care of is exactly what we aim for. We appreciate you choosing us!
Team Knix
Recently received an order just wanted…
Recently received an order just wanted you to know the product is horrible. Fit is ridiculous i ordered small and there is a 2 inch gap on the rear of thigh. Bought 3 pair and unfortunately the first thing I did was wash them so i cant return them. Waste of money.
10 giugno 2026
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Risposta di Knix
Hi there,
Thank you for taking the time to share your experience. We're sorry to hear the fit of the items wasn't right for you and understand your frustration. We had previously requested some additional information so we could look into this further, but we haven't yet received a response.
If you'd still like assistance, please reach out to us directly at info@knix.com with your order details and any additional information about the fit concerns. Our team would be happy to review your case and see how we can help.
Team Knix
Well I’m not one to write reviews but I…
Well I’m not one to write reviews but I have to based on the customer service, specifically from Liyya, an agent I had the pleasure of helping me. I typically go in store to purchase, have for years. But I had ordered something online and had to return for another size. They did so with no issue, but I had another unforeseen issue with the item. Liyya, without hesitation fixed my issue and very promptly. I will 100% continue to purchase from Knix, and not have any issues purchasing again online.
19 giugno 2026
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Risposta di Knix
Hi Carolyn,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Liyya was able to jump in and promptly resolve the issue with your online order. Moving from your usual in-store shopping to an online purchase can feel like a shift, so we are incredibly glad that Liyya made your exchange process and subsequent issue completely effortless. We truly appreciate your loyal support over the years and look forward to helping you again, whether online or in person.
Team Knix
My concern was handled quickly &…
My concern was handled quickly & professionally by Sahra - I am completely satisfied & would recommend the experience if anyone has issues.
15 giugno 2026
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Risposta di Knix
Hi Alice,
Thank you for taking the time to share your experience! We're so pleased to hear that Sahra was able to handle your concern quickly and professionally. Providing supportive and efficient service is always our goal, and we're glad we could leave you feeling completely satisfied. We'll be sure to pass along your kind words to Sahra. Thank you for your recommendation and for being part of the Knix community!
Team Knix
Great interaction with Alex W
Great interaction with Alex W. who was able to resolve my small issue immediately. The conversation was effortless making it a great experience. Thanks a bunch :)
18 giugno 2026
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Risposta di Knix
Hi Isa,
Thank you for sharing your experience! We're so glad to hear that Alex W. was able to resolve your issue right away and make the process feel effortless. Providing helpful, seamless support is what we strive for, and we're thrilled that Alex delivered that for you. We'll be sure to pass along your kind words. Thanks for being part of the Knix community! 💜
Team Knix
Really like the products
Really like the products, the bras are great. Amazing return policy. The company understands the struggles of finding the perfect fit. Makes you feel comfortable purchasing online when you are unsure about bra sizing. Alex B from service was fantastic as well. Helpful, Very quick to respond and gave clear communication.
18 giugno 2026
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Risposta di Knix
HI Amanda,
Thank you so much for your kind review! We're delighted to hear that you're enjoying your bras and that our return policy helped make online shopping feel more comfortable and confidence-inspiring. We know finding the perfect fit can be a challenge, and we're glad our approach made the process easier for you. It's also wonderful to hear that Alex B. provided helpful, prompt, and clear support. We'll be sure to share your feedback with him. Thank you for choosing Knix and for your support!
Team Knix
Excellent customer service - very satisfied!
The customer service Knixperts are amazing - especially Catherine who helped me recover my recent order when I discovered I had inadvertently entered an incorrect shipping address. Not only did Catherine respond immediately to my original request for assistance but to all following communication as well. She was professional and efficient throughout. She proposed a number of reasonable solutions and I am happy to report I received my order today (only 2 days after the original anticipated delivery date!) to my utmost satisfaction! Thank you Catherine and Knix! I will be back to buy more amazing products in the future!
18 giugno 2026
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Risposta di Knix
Hi Kristie,
Thank you so much for your thoughtful review! We're thrilled to hear that Catherine was able to help resolve the shipping address issue and make the process smooth and stress-free. It's wonderful to know that her prompt communication, professionalism, and creative problem-solving helped get your order to you with only a minimal delay. We'll be sure to share your kind words with Catherine. Thank you for your support and trust in Knix. We look forward to helping you find more products you love in the future!
Team Knix
Wonderful Customer Care Team
The customer care team (specifically Robert and Shamita) was wonderful to correspond with. I made an error and tried to fix it, but I wasn’t fast enough. They responded quickly to my emails and helped set my mind at ease. They walked me through the steps needed to get everything back on track. The emails were always courteous and helpful, and Shamita went above and beyond in assisting me.
The warehouse team was also super efficient and I received my package in great time. Very pleased with my order. Thank you!
13 giugno 2026
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Risposta di Knix
HI Melanie,
Thank you so much for your thoughtful review! We're delighted to hear that Robert and Shamita were able to provide such supportive and reassuring assistance. Mistakes can happen, and we're glad the team helped guide you through the process and get everything back on track with clear and courteous communication. We'll be sure to share your kind words with both of them, especially Shamita. It's also wonderful to hear that your order arrived quickly thanks to our warehouse team. Thank you for choosing Knix, and we're so pleased you had a great experience!
Team Knix
Outstanding Customer Service
I had such an amazing experience with Knix Customer Support, especially with Liyya, who went above and beyond to help me.
As a first-time Knix customer, I was a little nervous because the bras I originally ordered didn't fit as expected.
I reached out through the online support system, and I was honestly amazed by how quickly my concerns were addressed. Every response was prompt, thoughtful, and genuinely helpful.
Liyya made what could have been a stressful experience feel incredibly easy. She carefully listened to my concerns, explained everything clearly, and resolved my issue much faster than I ever expected. Thanks to her quick assistance, I was even able to reorder my correct size while the sale was still going on!
What impressed me most was how personal the service felt. Even though everything was handled entirely through email, I never felt like I was just another customer. I felt heard, valued, and genuinely cared for.
Now that I've received the correct sizes, I can honestly say I understand why so many people recommend Knix. So far, I absolutely love the quality and fit of both the bras and the underwear. The fabric is incredibly soft and buttery—it almost feels like you're not wearing anything at all! They're comfortable, supportive, and exactly what I was hoping for.
Excellent customer service is hard to find these days, and Liyya truly exceeded my expectations. She made my very first shopping experience with Knix a memorable one, and because of her kindness, professionalism, and efficiency, I will definitely continue shopping with Knix.
Thank you, Liyya, for making my first experience with Knix such a positive one. You are an incredible representative of the company!
12 giugno 2026
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Risposta di Knix
Hi Prell,
Thank you so much for taking the time to share such a thoughtful review! We're thrilled to hear that your first experience with Knix was such a positive one. Finding the right fit can sometimes take a little extra support, and we're so glad Liyya was there to make the process easy, seamless, and stress-free. It's wonderful to know you felt genuinely heard and cared for throughout the experience. We'll be sure to pass along your kind words to Liyya. Thank you for choosing Knix, and we're delighted that you're loving the comfort, fit, and quality of your new bras and underwear!
Team Knix
I loved both the housecoats/robes I…
I loved both the housecoats/robes I purchased at Knix (summer/winter). They're clearly quality-made items with superior feel, fit and weight! The "modal" fabric is lovely!
17 giugno 2026
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Risposta di Knix
Hi Lynne,
Thank you so much for your review! We're delighted to hear that you're loving both your robes. It's wonderful to know that the quality, fit, weight, and overall feel have stood out to you. The modal fabric is definitely a customer favourite, and we're so glad you're enjoying its softness and comfort. Thank you for choosing Knix and for sharing your experience. We hope your robes continue to keep you comfortable for years to come!
Team Knix
Thanks Catherine…
Catherine in customer service helped me when I ordered the wrong size. She offered a great solution when we couldn't change the online order and I was super pleased with how personable and helpful she was. This is not the first time I've had great customer service with Knix and I truly appreciate all of you!
15 giugno 2026
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Risposta di Knix
Hi there,
Thank you so much for your kind words and for being a valued Knix customer! We're thrilled to hear that Catherine was able to help when you ordered the wrong size and that she found a solution that worked well for you. It's especially meaningful to know that this isn't your first great experience with our customer service team. We'll be sure to share your feedback with Catherine and the team. Thank you for your continued support. We truly appreciate you!
Team Knix
A company who cares about their customers!
I have been shopping with Knix for several years now and have always been very pleased with all my purchases. The products are high quality and well made. Their friendly and knowledgeable customer service team is top notch! I have only needed to reach out a couple times, but when I do someone responds quickly and goes above and beyond to answer my question or resolve any issues quickly. A big thank you to Alex W. who I worked with recently and made it simple to change my return.
17 giugno 2026
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Risposta di Knix
Hi there,
Thank you for being a loyal Knix customer and for taking the time to share your experience! We're so happy to hear you've consistently enjoyed the quality of our products over the years. It means a lot to know that our customer service team has been able to support you whenever needed. We'll be sure to pass along your kind words to Alex W. and recognize the great care they provided in helping with your return. Thank you for your continued support. We truly appreciate you!
Team Knix
Great customer service after issue with item
My new Knix bathing suit top arrived in the mail with some deodorant marks on it, but I emailed customer service and they assured me they’d either refund or replace if the marks didn’t wash off. Thankfully they washed off and all was good, and Alex B. gave me a 10% refund anyway for the trouble! Great customer service from Knix and Alex B. thank you!
12 giugno 2026
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Risposta di Knix
Hi Laura,
Thank you for sharing your experience! We're sorry your bathing suit top arrived with deodorant marks, but we're so glad everything worked out in the end. It's wonderful to hear that Alex B. was able to provide helpful support and ensure you felt taken care of throughout the process. We'll be sure to pass along your kind words to Alex. Thank you for your understanding and for recognizing our team's efforts. We hope you love your new swimwear and enjoy wearing it!
Team Knix
Love Knix!
I love Knix's products, their committment to fit and the quality of their products! The customer service is fast and friendly, always very accommodating and willing to problem solve. Sahra recently helped me sort out a system error with one of my orders (I was offered a free hat with my order, but the promotion did not apply and I ended up being charged for the hat), and she was lovely to speak with and incredibly helpful. She responded to my inquiry quickly and refunded the cost of the hat. It was a stress-free experience! My order shipped and arrived quickly, and they are reasonable about returns and exchanges, so I feel confident trying new products (knowing that I can return/exchange them). I have made many orders with Knix, and the experience has always been good.
14 giugno 2026
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Risposta di Knix
Hi Abarna,
Thank you so much for your thoughtful review and for being such a loyal Knix customer! We're thrilled to hear that you've consistently had positive experiences with both our products and our customer service team. It's wonderful to know that Sahra was able to quickly resolve the promotion issue and make the process easy and stress-free. We'll be sure to share your kind words with her. We're grateful for your trust in trying new products and are so happy our fit, quality, and flexible return experience continue to give you confidence in shopping with us. Thank you for your continued support!
Team Knix
I'm a trans girl...
I'm a trans girl and this site doesn't have much information about my concerns.
I spoke to Catherine (not sure if she was a US or CAN agent), and she was able to answer all my questions and provide recommendations for a good starter bra that has the least amount of hardware and would provide the best minimization for me, being in my early transition period and not wanting my breast development to be obvious at this time.
She recommended the catalyst or the pullover bras to provide discrete minimization.
Thanks again Catherine!
17 giugno 2026
Non scritta su invito
Risposta di Knix
Hey there,
Thank you so much for sharing your experience. We're honored that you reached out to us during such an important time, and we're so glad Catherine was able to answer your questions and provide thoughtful recommendations tailored to your needs. Creating a supportive and welcoming experience for every customer is incredibly important to us, and it's wonderful to hear that you felt heard and supported. We'll be sure to share your kind words with Catherine. Thank you for choosing Knix, and we wish you all the best as you continue through this stage of your transition.
Team Knix
Sizing Disappointment of KT Super No-Show Boyshort
I purchased another three pack of my go to period underwear that I have purchased three other times in the past two years (KT Super No-Show boyshort a in large) and was disappointed when I opened the box to find them visually much smaller in size. I have seven other pairs that I compared them to and the new ones were inches smaller on the waist & thigh. I reached out to Knix info about the sizing discrepancy and they immediately responded with options on to proceed. I ended up completing an exchange and sizing up this time, with no extra charge. Sofia, knixpert, was understanding and very helpful!
11 giugno 2026
Non scritta su invito
Risposta di Knix
Hey Steph,
Thank you for taking the time to share your feedback. We're sorry to hear that the sizing of your recent KT Super No-Show Boyshorts was different from what you expected, especially after having such a positive experience with the same style in the past. We're glad, however, that Sofia was able to assist you quickly and help find a solution that worked for you. We'll be sure to pass along your kind words to her. We appreciate your continued support and feedback, as it helps us improve the experience for all our customers.
Team Knix
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