All around I have had a positive experience with Knix. I've recently been in store to be fitted - amazing. Then I reordered my favourite items online but in the wrong size. The Knix AI online team as... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Alex from Team Knix provided an excellent customer service experience. I had to return an item and he provided professional and prompt responses and made the process seemless. The return I had to ini... Leggi di più
These are not designed for urine leaks as advertised. Small amount of leaks from coughing, sneezing or straining leave wetness against private area. I won't buy again. I bought package of super ab... Leggi di più
L'azienda ha risposto
Aliissa continues to carry the torch of standards I'm used to from Knix. I've have great interactions again and again and again when resolving inconveniences.The customer service at this company is so... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di biancheria intima
- anche in
- Negozio di abbigliamento activewear
- Negozio di abbigliamento donna
- Negozio di articoli per la maternità
- Negozio di costumi da bagno
Scritti dall'azienda
Knix makes amazing wireless bras, period proof underwear, sports bras, loungewear and more. Designed with your comfort in mind.
Informazioni di contatto
600-179 John Street, M5T 1X4, Toronto, Canada
- 1 (647) 691-5544
- info@knix.com
- knix.ca
4,6
Eccellente
700 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Fantastic customer service and products
Knix has fantastic customer service and great exchange and returns. Alex W. is a great "knixpert", answered all my questions in good time and helped me get what both me and my daughter needed. The products are great quality, look great and work really well. I have bought re-usuable pads, boxers, cotton briefs and no show and we love them all!
16 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Rebecca,
Thank you so much for your wonderful review! We're thrilled to hear that you've had such positive experiences with both our products and customer service team. It's great to know that Alex W. was able to answer your questions and help find the right products for both you and your daughter. We'll be sure to share your kind words with him. We're delighted that you're loving everything from the reusable pads to the boxers, cotton briefs, and no-show styles. Thank you for your support and for being part of the Knix community!
Team Knix
Great Customer Service
Alex B. was very helpful and quick to respond to address my concern
16 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Anna,
Thank you for your review! We're so glad to hear that Alex B. was able to help address your concern quickly and efficiently. Providing responsive and helpful support is something we strive for, and it's wonderful to know you had a positive experience. We'll be sure to share your kind words with Alex. Thank you for choosing Knix!
Team Knix
Customer Service is great!
made a purchase last week shipped to my house. made a purchase this week, and it defaulted to an old address. I immediately hopped on the chat bubble and got the address corrected before my order was shipped. I then updated my profile and removed any old addresses. Knix customer service was fast and efficient.
16 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Susan,
Thank you for sharing your experience! We're so glad our customer service team was able to quickly help correct your shipping address before your order was sent out. We know how frustrating address mix-ups can be, and it's great to hear the process was fast, efficient, and stress-free. Thank you for taking the time to leave a review, and we appreciate your continued support of Knix!
Team Knix
Was helped by Sofia and really…
Was helped by Sofia and really appreciated it! Thanks Knix
16 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Kirsten,
Thank you for your review! We're so happy to hear that Sofia was able to help and that you had a positive experience. We'll be sure to pass along your kind words to her. Thanks for choosing Knix, and we truly appreciate your support!
Team Knix
Mix up in order
I received the wrong order and of course was disappointed. Liyya, the customer agent, was so helpful and made everything right. I appreciate the quick response and care.
16 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Sharon,
Thank you for sharing your experience! We're sorry to hear you received the wrong order and understand how disappointing that can be. We're so glad that Liyya was able to step in, provide a quick response, and help make things right. We'll be sure to pass along your kind words to her. Thank you for your patience and for recognizing the care and support she provided. We truly appreciate your support!
Team Knix
Top Notch Customer Service Experience
I placed an order late at night and afterwards I quickly realized that the wrong shipping address auto populated. I reached out to Knix customer service and the next morning I heard from Alex who was able to pleasantly and easily rectify the situation for me. What a refreshing experience! I highly recommend Knix as a customer service oriented company. Products are top notch as well!!
16 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Jacki,
Thank you so much for sharing your experience! We're delighted to hear that Alex was able to quickly and smoothly help correct your shipping address and make the process stress-free. Providing responsive, helpful support is something we strive for, so it's wonderful to know that came through in your interaction. We're also thrilled to hear you're enjoying our products! Thank you for your recommendation and for choosing Knix. We truly appreciate your support.
Team Knix
Shopping at knix is always a delight
Shopping at knix is always a delight; in store and online. Staff are always so helpful and accommodating; going the xtra mile to make things right. Customer service is second to none.
This most recent experience with a swimsuit for my daughter was resolved so quickly by Rachel. I’m very appreciative that she reached out in response to my online review.
12 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Dannielle,
Thank you so much for your kind words and for being a valued Knix customer! We're delighted to hear that your experiences with us, both in-store and online, have been consistently positive. It means a lot to know that our team’s commitment to going the extra mile has made a difference. We're especially glad Rachel was able to quickly resolve the issue with your daughter's swimsuit and follow up after your review. We'll be sure to share your feedback with her. Thank you for your support and trust in Knix!
Team Knix
Alex W responded promptly and offered…
Alex W responded promptly and offered options to solve my case. They didn’t limit themselves to the confines of the system issues and were creative with presenting solutions. And empowered me to pick the option that suited me best.
Thank you Alex.
15 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Anuja,
Thank you for taking the time to share your experience! We're so pleased to hear that Alex W. was able to respond promptly and provide thoughtful solutions to your situation. It's wonderful to know that they took the time to explore options beyond the standard process and empowered you to choose the resolution that worked best for you. We'll be sure to pass along your kind words to Alex. Thank you for choosing Knix and for your support!
Team Knix
Catherine was super helpful and…
Catherine was super helpful and promptly fixed my return!
15 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Jessica,
Thank you for your review! We're so glad to hear that Catherine was able to help and quickly resolve your return. We'll be sure to share your kind words with her. Providing prompt and helpful service is what we strive for, and we're happy to know you had a great experience. Thanks for choosing Knix!
Team Knix
Thanks
Sofia quickly refunded the item that I did not expect to be charged for on my order.
15 giugno 2026
Non scritta su invito
Risposta di Knix
Hi there,
Thank you for your review! We're so glad Sofia was able to quickly resolve the issue and refund the unexpected charge on your order. Providing prompt, helpful support is important to us, and it's wonderful to hear that your experience was a positive one. We'll be sure to share your kind words with Sofia. Thank you for choosing Knix!
Team Knix
Very Helpful!
Sofia was incredibly helpful in sorting out my issue. I'm always very grateful to get help from a human, rather than an AI chatbot. Thank you, Sofia!
15 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Morgan,
Thank you so much for your kind words! We're delighted to hear that Sofia was able to help resolve your issue and provide the support you needed. We'll be sure to share your appreciation with her. Creating thoughtful, human connections is something we value, and we're so glad your experience reflected that. Thank you for choosing Knix!
Team Knix
Great customer service today
Great customer service today! I had to ask for a delivery address change for my order that was just about to ship. The assigned customer service Knixpert, Catherine, jumped right in to ensure the right manual updates occurred. (Beyond that she offered to help resolve any settings issues I might have had if this was a system issue, which it didn’t happen to be this time.). Great responsiveness, and on a weekend no less. Thank you!!
13 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Maggie,
Thank you so much for sharing your experience! We're delighted to hear that Catherine was able to step in quickly and help update your delivery address before your order shipped. It's wonderful to know she not only resolved the issue efficiently but also took the time to offer additional support. We'll be sure to share your kind words with Catherine. Thank you for recognizing her responsiveness and dedication, especially over the weekend. We truly appreciate your support!
Team Knix
Kind Shamita!
Shamita was soo kind in helping me with my discount code! Amazing!
13 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Peg,
Thank you for your kind review! We're so happy to hear that Shamita was able to help with your discount code and make the experience a great one. We'll be sure to share your wonderful feedback with her. Thank you for choosing Knix, and we appreciate you taking the time to share your experience!
Team Knix
Great Customer Support
After I placed an order I realized that I had made an error in the mailing address. I want to thank Sahra in Customer Support for going the extra mile to help me out. She corrected my error and put my mind at ease.
13 giugno 2026
Non scritta su invito
Risposta di Knix
Hi there,
Thank you for sharing your experience! We're so glad Sahra was able to help after you noticed the error in your shipping address. We know how stressful it can be to catch an issue after placing an order, and it's wonderful to hear that she was able to quickly resolve it and give you peace of mind. We'll be sure to pass along your kind words to Sahra. Thank you for choosing Knix!
Team Knix
Small issue quickly resolved!
I was having kind of a glitchy problem while trying to place an order. Sent an email to customer support and was helped very quickly by Sahra. She was super efficient at getting this little issue worked out and I really appreciated that. I love Knix products and having great customer support as well is a huge plus!
13 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Ann,
Thank you so much for your kind words! We're delighted to hear that Sahra was able to quickly help resolve the issue you encountered while placing your order. We know how frustrating technical hiccups can be, and we're glad she was able to make the process smooth and stress-free. It's especially wonderful to hear that both our products and customer support have made a positive impression. We'll be sure to share your feedback with Sahra. Thank you for being part of the Knix community!
Team Knix
Reaching out was a breeze
Reaching out to customer service was a breeze! Shamita was quick, polite, and professional. She handled my issue with no problem and got it fixed right away.
13 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Tara,
Thank you for taking the time to share your experience! We're so happy to hear that reaching out to customer service was easy and that Shamita was able to assist you quickly and professionally. It's wonderful to know your issue was resolved right away and that you felt well taken care of throughout the process. We'll be sure to pass along your kind words to Shamita. Thank you for choosing Knix!
Team Knix
Alex responded quickly
Alex responded quickly. She was very professional and knowledgeable. She clarified everything for me.
13 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Lisette,
Thank you for your kind review! We're so pleased to hear that Alex was able to assist you promptly and provide the clarity you needed. It's wonderful to know that her professionalism and knowledge made your experience a positive one. We'll be sure to share your feedback with Alex. Thank you for choosing Knix!
Team Knix
Alex was very helpful and talked me…
Alex was very helpful and talked me through a sizing decision
13 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Olivia,
Thank you for sharing your experience! We're so glad to hear that Alex was able to help guide you through your sizing decision. Finding the right fit can make all the difference, and we're happy she provided the support and guidance you needed. We'll be sure to pass along your kind words to Alex. Thank you for choosing Knix!
Team Knix
Knixperts to the rescue!
I love Knix’s clothes, and I’m so thankful that when something isn’t quite right, customer service is incredibly helpful, supportive and kind. Big thanks to Alex B for listening to the quality problem I had, and resolving it very very quickly. So quickly, in fact, my husband was shocked that I submitted my problem and received a resolution all with a 1 hour car ride together. Thanks for being awesome Knixperts!!
12 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Vic,
Thank you so much for your thoughtful review! We're thrilled to hear that you love your Knix products and that Alex B was able to provide such quick and caring support when you experienced a quality issue. Knowing that your concern was resolved so quickly that it surprised both you and your husband truly makes our day! We'll be sure to share your kind words with Alex and the team. Thank you for being part of the Knix community and for taking the time to share your experience.
Team Knix
I had trouble with a discount code so I…
I had trouble with a discount code so I reached out to customer service, and had quicke response and solution to my problem! Sahra took great care of me and made sure that I got my discount! Great and fast customer service! Knix really cares about their customers!
7 giugno 2026
Non scritta su invito
Risposta di Knix
Hi Jenna,
Thank you for your wonderful review! We're so happy to hear that Sahra was able to quickly resolve the issue with your discount code and ensure you received the savings you were expecting. Providing helpful, responsive support is something we strive for, and it's great to know Sahra took such good care of you. We'll be sure to share your kind words with her. Thank you for choosing Knix and for being part of our community!
Team Knix
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.