Rubbish service. Paid over $150 for a car park remote to my apartment building as my previous one stopped working. A week and multiple excuses later, I’m still unable to access my car park. This compa... Leggi di più
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Avraham was professional and friendly as he updated my access tags! Many thanks.
L'azienda ha risposto
Keyzee responded rapidly to my request for replacement swipe/tag/keys for our newly purchased apartment. They worked with the OC and building management to get me the required access devices. I’m very... Leggi di più
I received the wrong key to start with which was not really anyone’s fault but the service I received to rectify the problem was second to none. Jenn was very helpful and contacted me to sort the iss... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We're the access device fulfillment specialist for the strata industry. We assist strata companies with delivering their keys, fobs and remotes to their clients on time and with excellent service.
Informazioni di contatto
14 Ellis St, South Yarra VIC, 3141, Melbourne, Australia
- 0370462418
- customersupport@keyzee.com.au
- keyzee.com.au
3,8
Molto buono
162 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Promptly fixing the mistake that my fob was coded for a nearby building
Our newish strata manager didn’t have the codes for door fobs. After 3 months I got a fob that didn’t work and then 6 weeks later another fob that didn’t work. I emailed Keyzee, saying I didn’t believe any work, was done at our address. Keyzee worked out it was done on another building, 40 metres away and got me a working fob 2 days later. The mistake of the work, occurring on another nearby building, was rectified quickly, by Keyzee.
5 febbraio 2025
Non scritta su invito
Very quick and helpful
Lost a key and needed one before the end of the week as I had family coming over. Mason from keyzee was so helpful and got me a key in 2 days!
3 aprile 2025
Non scritta su invito
Disappointed
Firstly, the staff I spoke to were great and this is not a reflection of them.
I ordered a barrel which comes with two keys and I ordered an additional key. The locksmith didn't have the 3rd key when he installed the barrel. I had to get back in contact with Keyzee to find where the 3rd key is. I haven't heard from them since. It would have been easier if I could have dealt directly with locksmith however my bodycorp has complicated this process by involving a third party. Keyzee also charged me a $30 admin fee which should be paid by my body corp considering I pay them thousands a year to coordinate these functions for our building.
4 aprile 2025
What a shocker, don’t use it.
What a shocker. Too expensive and pathetically slow. 13 days from order to delivery. $100 per key is ludicrous. I’ve asked our body corporate managers to find another solution. What utter gouging for poor service and response.
4 aprile 2025
Risposta di Keyzee
Dear Peter,
Thank you for your feedback. We’re sorry to hear about your dissatisfaction with the delivery time and cost of your key order. Unlike access swipes or remotes, which we keep in stock, keys are custom-made by your building’s locksmith, and delivery timelines depend on their process. You placed your order on a Thursday afternoon, so due to the weekend, additional time was required. We requested your keys the same day, but the locksmith, one of the slower and pricier ones we work with, took a week to deliver them to us. We dispatched them the same day they were received by our warehouse, still within our 5 business day guidance when you ordered, and they took only a couple more business days to reach you. Please note that neither we nor the post office operate on weekends.
Regarding the cost, the keys were priced at $75 each, not $100, with the majority covering the locksmith’s cutting and delivery fees. To improve future outcomes, we suggest your body corporate consider switching to a faster, more cost-effective locksmith.
We value your feedback and are here to assist further. Please contact us if you’d like to discuss this matter.
Best regards,
Keyzee Customer Care Team
Easy to deal with and when had a…
Easy to deal with and when had a problem with address addressed this issue straight away
7 marzo 2025
Thank you for resolving the issue
The company rectified a misunderstanding to our full satisfaction in not receiving the pods we paid for.
7 marzo 2025
Non scritta su invito
What a bunch of fraudsters
What a bunch of fraudsters. Set up a business that is completely unnecessary so they can rip people off. charging $155 for a fob that you can buy for $2.50. they aren't even the ones that suuply and code the rfid chip in it. the only reason they exist is because the owners corp are too lazy to place and order through the locksmith. they just handle it and make a margin. Do your research and try to go direct to locksmiths
16 gennaio 2025
Non scritta su invito
Risposta di Keyzee
Hi Kimona,
We requested further information from you via Trustpilot about this issue but received no reply. Please email us at mason@keyzee.com.au so we can better address the issue.
There are very few fobs that are charged at this price. Where products are charged at this amount it is because either:
- A security technician is either attending the property to code the fob to your particular apartment door.
- A security technician charges for a remote attendance to code the fob to your apartment and deactivate the lost device.
- The owners corporation management company's admin fee as agreed between your owners corporation and the management company.
Once you send us some more information about your building we'll be able to provide you more information.
Best,
Keyzee Customer Care Team
Easy to navigate
28 dicembre 2024
We ordered remotes
We ordered remotes, and the experience was not pleasant ... more than 3 weeks they haven't received, they said 2 or 3 dates, but missed.
Then I request to speak with the manager, Nathan, and he provide the appointment even at early in the morning... and we received the remotes just before the Christmas break .. great job, Nathan!
20 dicembre 2024
Non scritta su invito
Great service
Great service - we had our keys stolen and these guys were attentive and quick in responding to provide us with replacements. Very happy with how they helped us.
20 dicembre 2024
Non scritta su invito
Quick and reliable service by Mason at Keyzee
Quick and reliable service by Mason.
Mason from Keyzee went above and beyond by making my door keys in record time. He delivered exactly as promised, showing professionalism, efficiency, and great customer service. I highly recommend Keyzee for their trustworthy and prompt service! Thank you.
19 dicembre 2024
Non scritta su invito
Really great company and team
12 dicembre 2024
Non scritta su invito
Communication was terrible
Communication was terrible - every link on the email to get information was a dead end. I never received shipping/dispatch information. I called the hotline, was left on hold for twenty minutes, then I left my name and number and never heard back. This all happened while the money for the key had already been taken out of my account which made me very nervous I was scammed.
29 ottobre 2024
Risposta di Keyzee
Hi Mason,
I can see that you contacted our customer care team via the helpdesk and received a response within 2 hours.
With regards to the shipping information, we'll check with our shipping platform partners as this is supposed to be sent automatically to the email and phone number that you use when you place an order.
Apologies for any incovenience caused,
Keyzee Customer Care Team
My order was forgotten!
My order was forgotten!
After charging an exorbitant amount of $374.00 for 1 new gate remote, my order was forgotten!
After 5 weeks still no sign for my new renters, I had to follow up with the owners corporation to find out where it was.
28 ottobre 2024
Risposta di Keyzee
Hi Heidi,
The property you ordered for requires a technician to attend to program a remote each time. The cost for the remote included their callout charge, the remote and the Owners Corporation's admin fee.
We had sent the workorder to the technician for the property and were advised it was being completed. However, this was not the case. We're improving the way that we follow-up on workorders to avoid this situation happening again.
Apologies for any inconvenience caused, we hope to provide you with a better experience next time!
Keyzee Customer Care Team
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