Johnsons Wellness Recensioni 

274
•
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Absolutely brilliant service from start to finish. 10/10 for everything! The hot tub arrived exactly on time and was installed perfectly. The three young men who came to install it were fantastic—very... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Leggi di più

Valutata 5 stelle su 5

Today I had my Wellis Swim Spa cover delivered and installed, and I couldn’t be happier with the service. Harry G and Mark B were absolutely amazing — very friendly, efficient, and quick. They made... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vasche idromassaggio

Scritti dall'azienda

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

274 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(274)

40 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Really impressed with jake and Gareth…

Really impressed with jake and Gareth professionalism. Came up against a leak but soon rectified the problem. Explained everything simply to us who are complete beginners. Great service from start to finish. Would highly recommend

29 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

The People, Natalie & Henry

The people we dealt with made the experience a pleasure. Natalie in the Sales Office and Henry On Site. Both were very approachable and civil. All questions were answered clearly and succinctly. Both were helpful and incorporated humour in their discussions with us.
Any worries were alaid and the whole experience for us was enjoyable. Both these employees were patient, kind and very good at their different jobs.
We thank them and look forward to sitting in our garden room.

5 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Delivery was a pleasure

Delivery of my hot tub today was a pleasure and all worked out without any issues. Irish Tony as he liked to be called did a great job. From guiding the hot tub into place with my crane driver, to setting it up and walking me through the chemicals a pleasure and with no headaches. Thanks to the team.

19 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Hot tub installation

Jake and Joe installed our hot tub and after some initial issues getting it in past our meter boxes the installation went very well, both of them were very helpful and explained everything clearly, thank you so much

11 dicembre 2023
Non scritta su invito
Valutata 4 stelle su 5

Joe and Garf delivered the hot tub and…

Joe and Garf delivered the hot tub and set it up. They were pleasant and helpful and Joe explained the operation well. They were supplied with an incorrect cover lifter but managed to fit that as a temporary measure until the correct lifter can be supplied and installed.

29 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Joe and Tony were amazing

Joe and Tony were amazing. Even though the electrician couldn’t come on the same day, they did everything they could to do settle the hot tub in. Lovely happy and cheery. An asset to Johnson’s.

28 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Jake, Jordan and Gareth

Jake, Jordan and Gareth delivered the hot tub and were courteous, friendly and professional. They positioned the hot tub exactly where we wanted it and assembled the cover in situe. 100% recommend.

28 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Hottub

Ross & Jack are absolutely brilliant.
Customer service was exceptional and these 2 lads sorted everything out for me.
Thank you so much!!

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

The entire process....a breeze.

From odering on line to Jake and Tony coming to install my hot tub every thing was simple and a pleasure to deal with. The install team Jake and Tony Called ahead to let me know eta and when they arrived explained everything and couldn't have been any more friendly or professional.
Both chaps took pride in their work and made delivery and setup process a very pleasant experience. Would recommend johnsons hot tubs aftercare and install team any day of the week.

21 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

GOOD SERVICE

JAKE the engineer phoned ahead and gave ETA which was helpful. Fitted replacement pump, explained what was going on, tightened up some other things that had come loose, applied UV protector to hot tub lid.

All done with a smile.

GREAT SERVICE. Thank you

9 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great service…

Jake fixed a leak and performed a full service of our hot tub. Great customer service, very polite and informative.

9 novembre 2023
Non scritta su invito
Logo di Johnsons Wellness

Risposta di Johnsons Wellness

Hi Ysanne,

Thanks for the feedback.
Great to hear that Jake has done a great job for another one of our wonderful customers!

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Absolutely love our hot tub

Absolutely love our hot tub. The service was brilliant too, really friendly delivery team and answered all ours questions. Jake was great, gave us all the information and advice we needed. Definitely recommend this company!

8 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

After a completely awful experience…

After a completely awful experience with Johnson’s Jake and Gareth were amazing Joe in the office too! They saved the day today thanks guys Martins customer service was appalling however. I have wasted time and work hours on him not bothering to do a job at all. Taking the wrong photos as he could be bother to wait for me to arrive at the agreed time and the. Submitting the wrong photos which caused no end of stress today when the guys had to think on their fit and carry the hot tub round to an area that they were unprepared for. Johnson’s this is not right. Please take action you are impacting your good staff with someone who clearly doesn’t care further than making a sale!

7 novembre 2023
Non scritta su invito
Logo di Johnsons Wellness

Risposta di Johnsons Wellness

Hi Jo,

Thanks for your kind words about the guys.

We’re really sorry elements of the journey left you feeling disappointed. We will be carrying out a full and urgent investigation into what happened and what improvements can be made.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Excellent service

The guys at the Whitstable showroom were very helpful explaining all about the hot tube we purchased.
Tony and Jorden arrived early and installed the hot tub over coming a few access problems to get it where we wanted it. They were polite and helpful.
Tony had to come back the following day (the electrician couldn’t make it till then) to commission the tub and explain how to maintain and control it.
Excellent job from all the guys and Tony left his contact number in case we have any problems. Would recommend them to anyone

3 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Johnson’s hot tubs

Tony and Jordan arrived on time in appalling weather and installed the hot tub exactly where I wanted it and ran through how to maintain and control it. Very friendly guys. Nothing was too much trouble and they left me their contact number in case I have any difficulties. Would highly recommend.

1 novembre 2023
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più