Johnsons Wellness Recensioni 

274
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Absolutely brilliant service from start to finish. 10/10 for everything! The hot tub arrived exactly on time and was installed perfectly. The three young men who came to install it were fantastic—very... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Leggi di più

Valutata 5 stelle su 5

Today I had my Wellis Swim Spa cover delivered and installed, and I couldn’t be happier with the service. Harry G and Mark B were absolutely amazing — very friendly, efficient, and quick. They made... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vasche idromassaggio

Scritti dall'azienda

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

274 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,6

Tutte le recensioni

(274)

40 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Delivery guys who set the tub up…

Delivery guys who set the tub up (Jordan, Rob and oli) done an excellent job friendly knowledgeable and worked tirelessly to get it sorted and when there was a manufacturing issue they made sure they sorted rather than palm it off onto the maintenance/repair team..

29 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Hot-tub service excellent

I would really like to thank Jake for being such a lovely person, so polite, answered every question I asked, he gave me some really good advise on some of the queries, I would definitely use Johnson’s again for a hot-tub service, we need a few more people like Jake in the world, he’s a Keeper. Thanks again x

9 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing service

Very professional at all times. Difficult to get where I wanted it but they went above and beyond to get it there. As soon as they turned up they didn’t stop working till they left. Thank you very much

3 aprile 2024
Non scritta su invito
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Risposta di Johnsons Wellness

Hi Chris,

Thanks for the feedback.
We pride ourselves on our ability to solve tricky problems in order to get the right results for our valued customers so glad to hear we did that for you!
Hope you enjoy the spa immensely.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Thank you Aaron and Gareth

Two lovely friendly lads , Aaron and Gareth came to talk me through all the details on how to maintain and enjoy my new hot tub.
They were very thorough and were also able to confidently answer all my queries too.
Many thanks lads!!!

22 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Very exciting day for the family

Very exciting day for the family. 2 great guys delivered and installed our hot tub. Joe and Sam are very professional guys. Installed item with out a problem and went through the set up with us stage by stage.

18 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Just taken delivery of our Hot Tub

Just taken delivery of our Hot Tub and Aaron,Sam and Tony were brilliant. Explained all the workings and had a great chemistry lesson! The lads were very polite and full of chat, it's so nice to receive such great customer service.
Would highly recommend and now just waiting for the tub to heat up and the wine is on ice!

4 aprile 2024
Non scritta su invito
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Risposta di Johnsons Wellness

Hi Andrea,

Thanks for the amazing feedback.
We always aim to please and it sounds like the guys did us proud.
Hope you enjoy the wine!

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Jordan and Dylan sorted it all out!

Jordan and Dylan arrived to set up our new hot tub, they were excellent throughout and very knowledgeable. Felt like they went to a lot of trouble to ensure everything was set up correctly including setting up the water treatment schedule etc. great experience today.

27 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from start to finish

Excellent service from start to finish. The delivery of the tub was as planned and Jake and Aaron were friendly and efficient. They walked me through the running of the tub and the chemicals as well as giving some great advice and tips. Thanks for everything.

26 marzo 2024
Non scritta su invito
Valutata 3 stelle su 5

A slightly bumpy road on installation day…

We purchased our hot tub from the Three legged Cross site through Kevin who was really good.
The installation team arrived on the day. Gareth was brilliant. He was very professional and despite hitting a few obstacles with his company he remained composed and very polite throughout. Gareth is an asset to his company and without him things could have gone very differently.
Yes, there were a few hiccups on the day but all in all a reasonable experience.
One thing I would mention to all potential hot tub buyers from Johnsons Wellness, if you use your own qualified electrician to install the electrics make sure that they are there on the day of installation. It is a very grey area that caused me some stress on the day and should’ve been brought to my attention at point of sale.
All sorted now and a very happy customer.

5 marzo 2024
Non scritta su invito
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Risposta di Johnsons Wellness


Hi Mr. Ingram,

Thanks for your feedback and please accept our apologies for any confusion regarding the requirements on the day of installation.

We’re glad to hear that you’re happy with the overall outcome though.

However, as customer satisfaction is of the utmost importance to us, one of the senior team will be giving you a call to discuss the matter in a bit more detail.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Nathan came out to fix my hot tub issue…

Nathan came out to fix my hot tub issue and was not only very good at his job but also a very friendly and personable guy.
He fixed my problem efficiently and kept me informed about what was wrong and how he was fixing it. First class.

25 marzo 2024
Non scritta su invito
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Risposta di Johnsons Wellness

Hi David,

Many thanks for this!

Nathan always aims to please and, like all of our technicians, has a great record for resolution.

We’re sure he’ll be glad to know that he can add another happy customer to his already impressive list!

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Outstanding customer service

Ross came out to help with an emergency situation where Hot Tub would not run. He solved the problem quickly and then went out of his way to talk us through how to avoid this error in the future as well as tracking down a replacement filter while he was on site. Can’t thank him enough for his manner and professional standards.

21 marzo 2024
Non scritta su invito

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