Johnsons Wellness Recensioni 

274
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Absolutely brilliant service from start to finish. 10/10 for everything! The hot tub arrived exactly on time and was installed perfectly. The three young men who came to install it were fantastic—very... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Leggi di più

Valutata 5 stelle su 5

Today I had my Wellis Swim Spa cover delivered and installed, and I couldn’t be happier with the service. Harry G and Mark B were absolutely amazing — very friendly, efficient, and quick. They made... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vasche idromassaggio

Scritti dall'azienda

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

274 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,6

Tutte le recensioni

(274)

40 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

New hot tub installation

Yesterday my new hot tub was delivered and installed .
The installation team, Dan & Gary made it look easy, very professional and worked well together, and couldn't do enough to ensure I was happy with the location and positioning of the tub.
I was given comprehensive advise on routine cleaning and maintenance of the water quality.
Overall a very happy experience.

19 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Johnston Leisure -Wellis Spa & Pergola Installation

We are over the moon with the supply and installation of our Wellis Spa and Electric Pergola Roof & Curtains, Antony Hill has been fundamental to getting the delivery and installation arranged and special thanks to Dan & Gary for their Professional Workmanship and also giving their extensive knowledge on the operation, using the Wellis App and Water Treatment as we are both new to the world of Hot-Tubs....... Highly Recommended Robert & Gaby Newton, Cambuslang.

11 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Dan and James were amazing

Dan and James were amazing, they worked tirelessly until 7pm in a bitter cold wind to install the decking yesterday. It looks amazing - if the rest of the installation goes as well we will be extremely happy. They were on time, courteous, hard working, clean and tidy, polite, and did the company proud. They have set a high bar for the following tradesmen to follow

10 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

FIRST CLASS SERVICE

James and Tom from the Wickford yard have installed our garden office on 4 and 5 September 2024. Their work ethic is exceeded only by the professionalism and excellence of their work I can’t praise them highly enough

5 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

We had our first hot tub installed by…

We had our first hot tub installed by Johnsons today. Jack and Joe were fantastic, in respect of siting the tub exactly where we needed it to go, explained in detail how to maintain and use the tub. We would have no hesitation in recommending Johnsons. Ian and Alison

2 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Thank you for our hot tub installation…

Thank you for our hot tub installation yesterday. Helpful sales rep at Maidstone. Supplied an upgrade to the one we ordered at no additional cost. Stored it until we were ready. Friendly and helpful installation team.
The only criticism is that they could have pointed out the warning labels on the lid might have affected our decision about orientation.
We're looking forward to getting wet!

29 agosto 2024
Non scritta su invito
Logo di Johnsons Wellness

Risposta di Johnsons Wellness

Hi Stephen,

Thank you so much for your kind words and for choosing us for your hot tub!
We're thrilled to heat that you had a positive experience with our Maidstone sales team and that you're happy with your tub! It's great to know that the installation team were friendly and helpful as well.

We appreciate your feedback regarding the orientation and labels and we'll take this into consideration in the future. Customer satisfaction is our priority, and we're always looking for ways in which we can improve.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

You can trust these guys !

Despite ongoing issues with our Wellis hot tub, none of which are the fault of the merchant, Johnson’s have provided excellent service over many months. Today’s tub replacement was carried out with care & professionalism by their guys, so a special mention should go to Jordan, Oli & Harry. Ably assisted, albeit briefly, by Tony; thank you all for your expert knowledge. Despite Wellis and based on our experiences to date, we would always recommend Johnson’s.

16 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

A great experience very highly rated!

A great experience and wonderful service. Jake was very helpful, highly professional and friendly, and went over and above to service the hot tub and make it look great too, jet-washing the whole unit and checking every element of it as well as explaining in great detail about the chemicals and optimal programmes on my unit. Highly recommended and will use the service again!

16 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Very Professional

Jack, Harry G and Garf done a great job installing my Prague HotTub purchased from Maidstone

All went very smoothly with great communication

Thank you Donna x

9 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

We have a leak on our hot tub

We have a leak on our hot tub. Jake came today 09/08/24 and after awhile he found where the leak was coming from. It was hard to find but he found it. Unfortunately he couldn't fix it on the day as the tub needs to be emptied but has took video/photo evidence of the faulty pipe. They will come back another day to fix the problem. He is a lovely friendly guy and very professional.

9 agosto 2024
Non scritta su invito
Logo di Johnsons Wellness

Risposta di Johnsons Wellness

Hi Tracy,

Thank you so much for taking the time to share your experience. We’re glad to hear that Jake was able to locate the source of the leak in your hot tub. We apologise that the repair couldn’t be completed on the same day, but rest assured, we’ll be back soon to fix the issue.

Jake and the rest of our team strive to provide friendly and professional service, and it’s wonderful to hear that reflected in your feedback. If you have any further questions or need assistance before our next visit, please don’t hesitate to reach out.

Thank you for your patience, and we look forward to resolving the issue shortly!

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Wellis prague

We had our hot tub installed today a wellis prague so happy with the instalation team, Jack and Harry G took their time installing, spent time with us explaining the hot tub and how it works ..we are so happy cannot wait to get in !

6 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Everything went smoothly

Everything went smoothly. Everyone turned up on time. Jordan, Gareth and Harry P were very efficient and approachable.
Not forgetting Jackie and Paul from the Enfield branch who organised everything.
Thank you

30 luglio 2024
Non scritta su invito

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