Johnsons Wellness Recensioni 

274
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Absolutely brilliant service from start to finish. 10/10 for everything! The hot tub arrived exactly on time and was installed perfectly. The three young men who came to install it were fantastic—very... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jake, the engineer who serviced our hot tub did a first rate job. He had an encyclopaedic knowledge of hot tubs and was able to correctly diagnose one or two issues we were having in a matter of momen... Leggi di più

Valutata 5 stelle su 5

Today I had my Wellis Swim Spa cover delivered and installed, and I couldn’t be happier with the service. Harry G and Mark B were absolutely amazing — very friendly, efficient, and quick. They made... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di vasche idromassaggio

Scritti dall'azienda

Choosing the right hot tub for you can be a minefield with over 50 brands now available in the UK. Johnsons Wellis provide an exceptional choice of premium, European-made hot tubs from the largest hot tub manufacturer in Europe – Wellis Spas. As an established Wellis Premium Partner, we here at Johnsons are able to offer our customers not just the best offers available on Wellis hot tubs, but also the outstanding service to go alongside it.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

274 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,6

Tutte le recensioni

(274)

39 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Top marks . Amazing

3 Gentlemen turned up , and stated they had my hot tub, they got straight to work,they were on a mission, As things progressed, I offered them Coffee, Now I found out not only are they hard working, but very professional, and true Gentlemen, while still working now more relaxed found a little time to chat.They made me feel that they were not at my home just to do a job , but cared that everything was to our satisfaction.These amazing gentlemen are , Brogan, Harry G, and Mason, When all finished they talked me through all that I need to know.
As for the Hot tub it is amazing, Will be having many sessions chilling out . The hot tub is the PRAGUE,

16 settembre 2025
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Risposta di Johnsons Wellness

Hi Roy,

Great review! Thanks so much for taking the time to write it. We'll be sure to let the guys know.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Great service!

Very professional from early enquiry stage with Freddie, all the way through to installation. Good communication and support.
The Installation team; Jordan, Harry and Chris were friendly, informative and courteous. All did a great job.
We had a flawless experience and would definitely recommend this company

11 settembre 2025
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Risposta di Johnsons Wellness

Hi Cindy,

Thanks for the comments. All concerned will be made up to hear.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

From start to finish very good customer…

From start to finish very good customer care. Pleasantly surprised how good/polite/tidy the young installation were.
Thank you

2 settembre 2025
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Risposta di Johnsons Wellness

Hi Steve,

Glad to have been able to please. It's what we aim to do!

Kind regards

The Team at Johnsons

Valutata 4 stelle su 5

Poor after sales service

Poor after sales service. Unable to connect wifi since day 1 of installation. Contacted Customer Service to ask for someone to help. Acknowledged and said a technician will be in touch. Now 10 days and radio silence.

UPDATE - after an initial lack of communication, the follow up has been good and in the end the WiFi unit had to be replaced (one visit to check and find that hardware issue, and second visit to install new unit and get the app working).

18 agosto 2025
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Risposta di Johnsons Wellness

Hi Gavin,

Thanks for bringing this to our attention. It seems there was a communication breakdown between the office and the technician which we can only apologise for. We're looking into how this happened but believe you have now been contacted and have an appointment scheduled.
We are sorry once again though, this shouldn't have happened.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Professional and tidy

Joe, Harry and Bryan were really professional installing my new hot tub in garden and left the place tidy once they were finished. Once installed they explained all the chemicals needed and how the hot tub worked etc. Great service!

27 agosto 2025
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Risposta di Johnsons Wellness

Hi Samantha,

Great to hear. Thanks for taking the time to leave your review.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Fantastic service …

Harry G and Bryan were fantastic from start to finish, very polite and patient, they did a great job getting everything installed and let everything neat and tidy.

22 agosto 2025
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Risposta di Johnsons Wellness

Hi Alex,

Thanks for taking the time to share your experience. Even though these guys do this every day, they'll really appreciate your words.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Brilliant Service

Freddie from Kent Branch has been so helpful, and rang around to find the models that I was interested in that were closest to me to view. He has gone out of his way to deal with all my questions, concerns, and has been so knowledgeable regarding all the different models. He is now helping to organise the delivery and installation of my Teide hot tub. Highly recommend this company as everyone within this company have been so lovely. Thank you so much.

22 agosto 2025
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Risposta di Johnsons Wellness

Hi Teena,

Thanks for sharing. Freddie's a great guy and always aims to please.

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Harry and Joe done an excellent job…

Harry and Joe done an excellent job installing my hot tub. Nothing was too much trouble, top guys and done everything with a smile and a professionalism. Slight issue with the water fountains and they tried everything to remedy the issue and went through how the hot tub works, what the controls were and how to treat it with chemicals. Excellent job guys and a massive thank you from Andy in Bexley 👍🏻

14 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Surprise 60th present!

I wanted to surprise my husband for his 60th birthday with a hot tub. Freddie at Johnsons Wellness was so helpful. Sending me videos of the different hot tubs and helping me decide the best one in my price range. I wanted the tub to be a surprise, so Freddie made sure that it would be delivered on the morning of my husbands birthday. It all went exactly to plan. The delivery team were amazing and super helpful. I ended up with the Scandi party deluxe and it’s perfect!! Great quality product. I really cannot recommend Johnson’s highly enough. Thank you bringing it all together.

29 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

A great investment

Royston were very professional and helpful. Fitting was excellent and on time. Ian has also been very supportive.

28 maggio 2025
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Risposta di Johnsons Wellness

Hi Ken,

Thanks for the great feedback!
Hope you have some great weather in which to enjoy your great new purchase!

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Exellent service

Recieved my hot tub yesterday and its absolutely amazing. Abbie's knowledge and customer support regarding the tub is exellent, so much so that she paid us a visit to see the tub in situ and advised us on after care ect. I would recommend this branch to purchase you hot tub from.

30 maggio 2025
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Risposta di Johnsons Wellness

Hi Rachael,

So great to hear how happy you are with your Hot Tub.
Now it's time for you to really enjoy it!

Kind regards

The Team at Johnsons

Valutata 5 stelle su 5

Absolutely excellent service from start to finish

Absolutely excellent service from start to finish.
We needed to change our hot tub and Johnsons Wellness were one of 4 recommendations in a magazine we read. After visiting several other showrooms we took a trip to their Tewksbury branch.
From the initial phone call both Abbie and John have provided truly exceptional service. Friendly, helpful and professional.
We also think that the product itself is better made than other hot tubs we saw.
The delivery was then managed by Anthony in the installation team, again the service was exceptional and he answered all my questions.
The delivery team turned up as agreed and left no mess at all.
I’m so glad we found the Johnson Wellness team - they have been absolutely great to deal with.

8 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service from Johnson’s

Fantastic service from Johnson’s. Had an issue with our hot tub that had slipped through the net at HQ and the team could not have been more apologetic and thorough in how they responded.
Service visit promptly arranged and Jake came and sorted the problem. Gave everything a thorough clean and check and also gave us a few pointers on running the Malaga spa efficiently.
Excellent from start to finish

9 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Terrific support all the way through…

Terrific support all the way through from the Johnsons team. Grateful thanks to Antony through to installation and Dan and Gary for the installation itself. The whole process has been absolutely faultless.
The Wellis spa itself is great.
Would highly recommend to anyone.

3 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

The Best Swim Spa & The Best Customer Service from start to finish

5 Star Product & Service
Product: Danube Riverjet Swim Spa
Service: Amazing Service from Anthony

From the ordering to the delivery, from setting up to the aftercare service was astonishing, especially the help from Anthony was second the none and he went through every detail with us to make sure everything was perfect.

Buying this from Johnson’s Leisure was the best decision after searching this online for about 6 months and talking to 6 different companies all over the UK, Johnson’s is the best choice, definitely recommended. We use our swim spa daily, the kids also absolutely love it, especially with the swimming jets on. Me & the Mrs love the relaxing spa jets while watching the stars.
The best money spent for the whole family, it’s literally a swimming pool without the daily cleaning and headache of it.
Plus it goes up to 40 degrees which means even in the middle of the winter in minus degrees, you can still use it and it’s so warm, unlike traditional swimming pools are around 26 to 28 degrees which is still cold ish and not as relaxing and comfortable of 40 degree pool (can control the degrees to anything you like up to 40 degrees).
Lastly, it cleans itself daily and doesn’t spend as much as electricity that we expected.
Go for it, but it from Johnson’s Leisure, it’s the best product with the best price and the best service. Thank you once again 😊

1 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Replacement hot tub

This company managed to replace our faulty Wellis hot tub (supplied by a different distributor), we are very satisfied with the eventual outcome. We particularly appreciated that the swap was done at a time to fit in with our business & that the delivery/ installation duo were so knowledgeable & helpful.
Julie & Andrew Edwards

14 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service

Antony dealt with getting an engineer out to repair my hottub. From first contact to getting the job done was less than two weeks. Very professional and kept you informed at all times...

22 febbraio 2025
Non scritta su invito

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