Joanie Recensioni 10.608

Took my money, didn’t send me item and then went into administration a month later. Yay!

I have not even received the orders and went trying to contact them the page is not ability a scam

My parcel didn't arrive and have since read that the company is in administration.

Not received my items, not replied to any emails or messages about parcels whereabouts. Then posts on social media in receivership. Awful accepting orders when not fulfilling or trying to fulfil.

Ordered 3 items which were lovely but sadly didnt fit, sent back and received confirmation 19 Jan that return had been received, refund would be processed between 5-14 working days, (less £3 for postage which is totally acceptable) chased them up as refund still not processed, still no response more than 48hrs later, absolutely shocking service, should not take this long to process a refund. Will be using credit card to charge back if I don’t get a response by Friday. This has put me off from ever using again, poor show Joanie!

Sent item back for refund, and they received it over two weeks ago. Am still waiting for my refund, and nobody is responding to emails.
Won't be buying anything from them again. Shocking customer service

Ordered 3 pairs of shoes as wasn’t sure of size or style. Lovely shoes, definitely recommend the products, however, I accidentally posted in my return the one pair of shoes I wanted to keep and am left with a pair that I don’t. So what I stated as returned and what I sent back were different. I have sent three emails so far explaining my mistake as there is no phone number to call, it has been nearly a month since I made the return and I’m still yet to hear anything back from them, let alone any refunds. For such nice products, their lack of communication and customer service really lets them down. I’d really appreciate if someone could respond to my emails please.

Beautiful dress! Such lovely quality material & quick delivery! I love it 🥰

Very fast postage and an excellent product

Lovely red jumper. True to size and good quality. Had loads of compliments

I am missing an item from my order. I have contacted the relevant authorities and still haven't heard a thing. It's been almost two weeks.

Lovely leopard print jumpsuit. Glad I bought it as Joanie closed about 2 weeks later. Thanks girls, you'll be missed.

I’ve returned 3 items and not been refunded I’ve got to go through my credit card to try and get my money back Joeanir have of mine!

Really lovely dress and great price in the sale! However, the style I chose was fairly fitted at the top and not great for me - I have a fairly short upper body. Sadly I had to return it and I'm waiting for my refund. I will definitely look again with the hope of buying something that will suit me. ...18 March and still waiting for my refund. Not sure what's happened. It seems the company is gone out of business so I won't be getting my refund.

Fabulous product and very quick delivery. Love this company

Lovely dress. Well made

I bought a jumper and shirt for my daughter’s birthday and a cardigan for myself. All items are excellent as usual.

I’m really sorry that we are losing Joanie. I shopped with them for years and have a wardrobe full of their lovely clothes. I will miss them very much.

Always amazing I’m so sad I will no longer be able to purchase from Joanie

Love everything I’ve ever bought from Joanie. Always get heaps of compliments, especially on the jumpers! Great service and communication.

The jacket I ordered was much bigger than expected. I returned it . It was received by you on 14th January. I’m still be waiting for my refund.