iPark Airport Parking Recensioni 

SCAMMERS! SCAMMERS ALERT ... The CEO MOhammed flew out to Pakistan with all the money he had stolen from parking customers! He must be VERY PROUD! I hope the BBC and Police are onto him and NEVER LET HIM BACK INTO THIS COUNTRY! Just look at this!!! There are some SICK people out there! Compare Your Parking made this booking for me ... They surely knew or should have done that the company ceased trading 3 weeks before they took my booking !!!!

Once again no actual address listed on their website and the T&C's contain these red flags to how they operate (dodgy in my view).

4.14 Our drivers do not consent to being filmed. Therefore, dash cams may be disconnected

5.10 Unless proved otherwise, minor claims, (those below £750) may not be accepted

6.2 During certain busy periods or lengthy periods of
stay, your car may be parked in one of our larger compounds which could
be up to 15 miles (one way), depending on the drop off terminal and
during certain periods we might park the vehicle in a public facility.

6.4 While our overflow carpark parks have a hard
standing surface, it is important to note that some of our car parks
lack the necessary planning permission for airport parking.

Their registered office is a postal drop in Old Gloucester St WC1 it's actually British Monomarks Ltd an address where thousands of businesses are registered to anonymise their actual addresses.

Postal Box Address Services
britishmonomarks
Provides PO box, virtual offices, mail forwarding and telephone answering

Absolutely terrible workers and all round team don’t do there jobs don’t care about there jobs don’t care about your car!
They left my car in the car park for 10 days with my key broken and left on my windscreen and then when confronted about it they said they didn’t care and hung up the phone on me absolutely terrible service and workers hope no one ever uses them ever again absolutely disgrace to the oxygen we breath

If there are as a zero I would put that! Avoid this company. Zero response when getting back with a 3 hour wait along with many others. Then finally told on a withheld number my car is in a different car park... Go find it and the key was left in the wheel. All for £112 plus £16 Gatwick parking charge.

Unfortunately i made the mistake at following a car parking price comparison website instead of reviewing the company i was booking with.

This company is a joke - my car was damaged, scratches to front and rear bumper. Car was filthy, mud in the car and whilst i appreciate the car was left outside. It's just disrespectful how badly the cars been treated.

If I could give 0 stars I would. I have been in contact with an employee and they have confirmed it is a scam. No real communication. Mail box full. Late to pick car up. Late to drop it off. My mileage went up about 100 miles. Car had obviously brushed a wall. Carr window had been left open the whole 10 days we were away. We had to pay for drop off and pick-up parking. I had my car valeting done before we left, when we got back there was pollen everywhere and the day before we got back, it RAINED A LOT, so the back seat was soaked. There were footprints on the back seat. The employee admitted they were using the cars for extra activities. God knows what. We got a £100 fine for them going through the drop off without paying. They are rude, especially to my wife. DO NOT USE THIS COMPANY. POLICE ARE BEING INFORMED!

Would give it 0 if I could. This is fraud, please do not use. Very rude on the phone. While they had our car, they left open back window for 10 days. Car was dusty and soaked inside, it rained while we were away. They cancelled the drop off parking payment while we were leaving so had to pay £8 to leave the airport. When we complained by email, we were ignored. To top it off, we just got a letter with £100 parking fine. The driver drove through drop off zone while he was driving the car to drop it off to us and did not pay the charge for it. We now have more headaches trying to appeal this charge. When we called the number of the driver of the car, he actually advised us to call police and report this company as a fraud.
That says it all!

Scam scam scam, DO NOT USE
waited 2.5 hours for car to be returned along with 9 other families for it to be delivered to a totally different car park. They had told me to wait at car park 6 level 3 but delivered it to car park 5 level 1, luckily they did call me and tell me what car park, where and which row... but they didn't call anyone else and had abandoned their cars with mine with them still waiting in a totally different car park with no idea their car was there - i believe i was only called because each time i called them to find out how long i kept my cool and pretended to empathise with their stressful situation and acted like i was on their side (all lies of course but after hearing everyone else shout and swear at them but get no where i thought id try a different approach) the car was filthy with lumps of clay on wheels and we paid £8 to leave car park when it should have been included, but I have heard MUCH worse stories!!

Unprofessional disorganised. When we arrived they didn’t have any record our car and we had to reluctantly leave our car. Upon return we had to wait ages and were told to wait on the wrong floor. Everytime we called to ask how long they would be they’d say 5 minutes and not show up. Could barely hear the guy on the phone too and sounded like he was at a party. We honestly thought our car had been stolen. We also had to pay a further £8 parking fee. Car was returned very dirty

Absolutely awful experience, but luckily better than others looking at previous reviews. Drop off was fairly straightforward, other than a surprise £8 extra charge which is not advertised. Pickup however was another story - called and was initially told it would be a 1hr wait, nearly 2 hours later we finally see our car being driven into the car park. After mutilple calls and being given different floors and locations with assurance someone would meet us with the key, we finally found our car dumped in a disabled space, unlocked, key on the front tyre, crashed in to the car park wall. Luckily only cosmetic bumper damage, but the company couldn't care less when we called them. Avoid these people at all costs!!

We are still waiting for someone to tell us where our car is. It was meant to be delivered to the Gatwick car park on June 14th at around midday. It’s now 18th The police are not interested and we have no tracker on the vehicle so we are waiting for someone to tell us where ipark go to park the vehicles

I regretfully used iPark Gatwick for parking during my holiday and returned yesterday.

Unfortunately, my experience was extremely poor. My car key was lost, there appeared to be no effective solution in place, and staff were consistently rude and unhelpful throughout the process and they crashed someone’s car in front of us and ran off.

I called to arrange collection of my car at 22:13.

I then went to the collection point at Car Park 6, Level 5. Upon arrival, there were already three other groups waiting for their vehicles.

One group’s car was present in the car park, but there were no staff available to provide them with their keys, resulting in their parking charges continuing to increase. Another group was in a similar situation; their vehicle was present, but the keys were missing, and their car had been left unlocked.

When I called the contact number for an update on my vehicle, I was informed that they had lost my keys and were “looking for them.” The staff member then asked me to confirm whether my car was a Citroën, which it is not. I responded that they should know what vehicle I own. His reply was, “I don’t know, I am in Heathrow, how would I know?” He stated that he would call me back within 15 minutes with an update. No call was received.

It later came to light that one group’s car, which had been parked for two weeks, had apparently not been moved since they dropped it off. A younger-looking driver arrived with their key. During this interaction, he informed them that he needed to drive the vehicle himself to resolve the parking ticket and return it to the airport. He would not allow anyone else in the vehicle and expected the customers to trust him to drive away with it. Approximately 20 minutes later, he returned with the car and a new ticket, after which the group left.

The same driver then remained in the car park for approximately 15 minutes before taking another key from his pocket and unlocking another vehicle. This appeared to belong to the second group waiting for their car. He repeated the same process with their vehicle and ticket and returned approximately 20 minutes later, allowing that group to leave after waiting for over two hours.

Following this, the driver left the car park on foot.

At approximately 00:20, two hours after my initial call, I contacted the company again for an update and was informed that they “still cannot find the key.” I asked where my vehicle was located and was told that it was at the Best Western Horley, described as the closed hotel now being used to house migrants.

I asked what solution was being offered, and I was told: “Well, you could go home in an Uber and at some point this week, once we find the key, we will drive the car to your house.” After explaining strongly that this was not an acceptable solution, I was informed that there was no alternative.

Another group waiting for their car had been told that their vehicle was only five minutes away. To be fair, the vehicle did arrive approximately five minutes later. However, it came up the car park ramp at speed, and the driver collided with the side barrier, causing damage to the passenger side of the vehicle. The driver then continued to drive the car to the customer, handed over the keys, and immediately ran out of the car park.

A further two groups arrived and waited for over an hour without receiving their vehicles.

Ultimately, I arranged for someone to bring my spare key to the airport from my home, which is over an hour away. We then travelled to the Best Western Horley in the hope that my car would actually be there.

Upon arrival, the promised “secure car park” where my vehicle was supposedly stored was, in reality, a large, unlit gravel car park behind a boarded-up hotel. After searching through approximately 300 vehicles parked there, I located my car and inspected it for damage. I was surprised and relieved to find it in the same condition in which I had left it, although it was extremely dirty due to gravel dust. Having since read other customer reviews, which I wish I had done beforehand, I consider myself fortunate to have recovered my vehicle without damage.

I eventually drove my vehicle away at 01:40.

At the time of writing, I remain without my second car key, which has still not been returned to me. I am therefore continuing to experience the consequences of this incident and remain concerned about the security implications of an unaccounted-for vehicle key being lost by the company.

The following morning, I had reported this to the police. The company stated that they were going to be offering me a £450 compensation for the lost key, which I am fully aware will not come to light!

PLEASE PLEASE PLEASE - DO NOT USE THIS WEBSITE.
I wish I had read the reviews prior to booking with this company. I returned after 4 days away and had to wait 3 hours for my car to be returned. The key was left on the front wheel and on the wrong level for collection. There was no Valid ticket to exit the car park so I had to wait a further 2 hours arguing with the guys on the phone to get a valid ticket. I contacted the help desk via the ticket machine and my car hadn't left the car park in 4 days. I also checked my dash cam and it proved my car was moved once and never left the car park the whole time. They tried to charge me £420 to exit the car park. Absolute joke and very rude arrogant staff who came quite aggresive during the whole experience.

0 stars. Scam operator, no intent of fulfilling the service we paid for. Our car was lost for 24 hours and then once located the key was lost. We found it ourselves by following one of their drivers and found it an ungated, unsecured car park. It was left unlocked with the windows wide open and they key on the drivers seat. Disgusting behaviour from criminals. The website compare your parking is part of this company and are also criminals

Literally everything went wrong. Waited amongst multiple other families to get car. They lost my key. Had to get mum to come and bring the spare key before they reluctantly told us where the car was. DO NOT BOOK WITH THIS COMPANY.

It seems that our experience is very similar to others. We had to wait nearly 3 hours for our car to be returned. The constantly lied about the location of our car and have failed to reply to any communication. We have contacted Trading Standards and asked the to close down this company. I also want to get a refund.

Hideous experience, had some inkling when we dropped the vehicle off that this was a cowboy operation, but we waited 3.5 hours trying to contact them from midnight when we landed back, no one answering. Met at least 8 other disgruntled drivers too all hanging about on level 5 short stay car park 6. Eventually retrieved our vehicle mercifully undamaged after paying for a taxi to Best Western Hotel Horley. These people are crooks, NCP should prevent them operating on their car park as should Best Western Hotels. Gatwick Airport Authorities should be more vigilant and put warnings everywhere.

I don’t think I need to convince you this is the worst scam, you can see all the experiences other people have had. We waited ages to drop our car off and get our car back. Contents inside the car were stolen, I’m very frustrated now that we didn’t take a picture of the mileage because of the experience everyone else has had. Petrol looked down too.

Absolutely terrible company. Customer service is terrible. Turned off the phone we were told to contact when collecting our luggage. We were unable to get in contact with them to collect our car.
Tried calling the number 40+ times and when eventually I spoke to someone they were very rude and hung up on me when I asked how much longer it will be until our car is dropped back to us as we had been waiting over 2 hours.
NEVER use this company for parking in Gatwick

What a terrible service 2.5 hours late with pick up. Dropping
phone calls no apology, then had the audacity to say we should clean our car !!!! Never use them please it ruins a otherwise good holiday

Absolutely terrible experience with iPark Gatwick.

The collection of the vehicle went smoothly and was completed at the agreed time, which is the only positive aspect of the service.

On my return, I was told my car would be with me within 20 minutes. Instead, I was left waiting for over 2.5 hours with very little communication or explanation. To make matters worse, other customers were waiting even longer—some for more than 5 hours.

Several people were told that the company had their vehicles but couldn’t locate the keys. Some customers were forced to leave without their cars and make alternative arrangements.

After a long journey, the last thing anyone wants is to be stranded in a car park for hours wondering where their vehicle is. The lack of organisation, communication and customer service was shocking.

Without doubt, this was the worst airport parking experience I have ever had. I would strongly advise others to avoid this company and look elsewhere.